The Need for Remote Control

Monitoring solutions often provide the ability to alert an administrator over email, pager, SMS, etc., when problems occur. In response to an alert, the administrator has to perform domain-specific detailed analysis of the problem, often by running different commands on the target system. In this process, the administrator has to figure out and initiate corrective measures. Most monitoring solutions provide remote problem alerting capability, but the ability to remotely login in a secure manner and perform detailed analysis and troubleshooting is not available. To allow true anytime, anywhere management capability, such remote control of the target IT infrastructure must be possible using a web browser.

The eG Remote Control Solution

eG's Remote Control Action capability allows an administrator to remotely and securely access any monitored server in an IT infrastructure and to execute remote commands in order to perform detailed analysis of problems and to initiate corrective actions against them.

A typical email alert sent to the administrator

With this capability, by accessing the eG manager from a web browser, an administrator can first choose which server to control. The administrator can specify a command(s) to be executed on the server. These commands are remotely executed by the eG agents and the command results are made available to the administrator via the browser itself. This elegant and easy to use solution provides administrators instant access to control their monitored environment from anywhere. For instance, if the administrator is alerted that one of the critical applications has gone down, he/she can login from anywhere, at any time and restart the application through his/her web browser.

Starting a Windows service remotely from a web browser

eG's remote control mechanism has been designed with multi-domain IT infrastructures in mind. For instance, a managed service provider may be monitoring multiple customer networks and servers and often the customer environment is within a demilitarized zone. The servers to be managed may be within a private Intranet, with no direct access from the Internet or the service provider network into these servers.

By using just the web protocols (HTTP or HTTPS) for communication between the manager and agents and by relying on an agent polling mechanism, eG's remote control action ensures that an administrator can even initiate control actions on servers to which direct telnet or secure shell access is not available.

Response to the user indicating the remote startup of a service

virtual private networks deployed between the managed environment and the network operations center simply to allow secure access to the monitored servers. By innovatively using the web protocols and agent polling technology, eG's remote control action capability offers an easy to deploy solution at a much lower-cost for monitoring and managing your IT infrastructures across geographically disparate networks.

For more information:
info@eginnovations.com	http://www.eginnovations.com