| FAQ on the eG Product Suite |
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How will eG products benefit me? |
eG products can enable customers to:
- Proactively monitor and manage their infrastructure thereby offering the best performance for users
- Instantly diagnose and fix problems, thereby minimizing down times and preserving their online revenues
- Lower IT support costs by making monitoring simple to do and more effective
- For service providers (hosting providers, Internet Data Centers, and Managed Service Providers), eG products can open up new revenue streams. eG's virtual manager architecture allows service providers to offer revenue-producing monitoring and optimization services to their customers
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How does the eG Suite differ from the other monitoring solutions available in the market? |
The primary differentiators of eG products relative to competing solutions are:
- Single click problem diagnosis capability based on a patent-pending correlation technology that correlates across network, system, and application layers to identify the root-cause of problems. Unlike many other solutions, this capability is available out-of-the-box and does not require elaborate set-up and customization
- Real-time monitoring of web servers, web sites, and even individual web transactions, without using explicit, expensive logging of requests
- Automatic thresholding of collected metrics so as to simplify configuration and set-up
- Pay-per-use subscriber management model
- Personalized, real-time views for individual users
- Simple "One and Only" agent licensing that makes eG a cost-effective solution
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How can the correlation capabilities of the eG Suite benefit me? |
| IT infrastructures typically comprise of a number of servers operating in conjunction to offer a service. Often, a problem with one component can ripple and affect all the other components. Consequently, operators are confronted with a flood of alarms reporting a variety of different failures. Sifting through the alarms and determining where the root-cause of the problem may lie is a time-consuming, laborious process. Moreover, a significant amount of expertise is essential to effectively troubleshoot problems. Correlation technology embedded in monitoring solutions can significantly reduce the burden on operators, by pointing them directly to the root-cause of problems. The eG Suite includes specialized heuristics incorporated into the manager software to enable problem diagnosis at a single mouse click! |
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What does eG's One and Only licensing mean? |
| Many a times, system administrators and network operators have found that configuring and tracking the licenses required by a monitoring system itself can be even more time-consuming and laborious than managing their networks and servers directly! Many application monitoring tools enforce strict licensing on the software agents that are used to monitor servers and applications. Separate agent licenses need to be purchased based on various parameters like the deployment platform, the types and number of applications monitored, the number of CPUs, etc.
Based on the market feedback, eG has introduced a powerful 'One and only' licensing policy for its agents. As per this policy, a single eG agent can monitor all the applications executing on a server. Moreover, agent licenses are not tied to operating systems or node-locked, thereby allowing operators to pick and choose where they want to deploy the agents, and to even dynamically change the location of the agents. Its simple and cost-effective agent licensing model makes eG an attractive solution for IT infrastructure monitoring. |
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What are the IT infrastructure components that eG agents monitor? |
Click here to see the list of IT infrastructure components and platforms supported by eG agents >>>
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