| FAQ on the eG Product Suite |
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I have an application that is not supported by eG. Can I add new monitoring capability for eG to monitor this application? |
| The eG Integration Console (IC) manager plugin allows users to customize and extend eG's monitoring capabilities to new/custom applications. This plugin allows users to build models of new applications/servers/network elements and integrate them seamlessly into the eG system. |
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What platforms do eG products support? |
| The eG Suite is available on Solaris (2.6 or above), Red Hat Linux (6.0 or above), Windows NT (service pack 6a or higher), Windows 2000 (service pack 2), IBM AIX, and HP-UX platforms. |
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What are the pre-requisites for an eG manager? |
On Unix:
Hardware prerequisites:
- 256 MB RAM
- 50 MB disk space
Software prerequisites:
- Solaris/Red Hat Linux
- JDK 1.3.1 or higher
- Oracle or MS SQL server for the eG database
- A valid eG license
On Windows 2000/2003:
Hardware prerequisites:
- 256 MB RAM
- 100 MB disk space
Software prerequisites:
- JDK 1.3.1 or higher
- Internet Information Server (IIS) web server (option pack 4.0)
- Windows 2000 server with service pack 4 (OR) Windows 2003 server
- Internet Explorer Version 6.0 or above
- Oracle or MS SQL server for the eG database
- A valid eG license
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What are the pre-requisites for an eG agent? |
On Unix:
Hardware prerequisites:
- 128 MB RAM
- 50 MB disk space
Software prerequisites:
On Windows NT/2000/2003/XP:
Hardware prerequisites:
- 128 MB RAM
- 50 MB disk space
Software prerequisites:
- Windows NT server with service pack 6a or above (OR) Windows 2000 server with service pack 4 (OR) Windows 2003 server (OR) Windows NT workstation (OR) Windows 2000 professional (OR) Windows XP professional
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What is the virtual manager architecture? |
| eG uses a virtual, private manager (VPM) architecture. In this approach, each customer is assigned a private, restricted view of the monitored IT infrastructure. To manage the customer's view, the eG manager includes a set of virtual managers. These virtual managers share the same hardware and software, yet offer customers the view of individual, personal managers. This VPM architecture is critical for amortizing the monitoring costs among all the customers of a hosted environment. |
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Can I monitor networks that are protected by firewalls using the eG Suite? |
| Yes. eG uses a truly web-based architecture - all communications between the agents and the managers happen through HTTP. The port used for all eG communications is configurable at the time of setting up the eG manager. Moreover, since the eG architecture uses an agent-driven model (with the agents polling the manager), the eG manager can be hosted outside a firewall, with the agents being used within the firewall domain. |
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Does eG support a web browser interface? |
| Yes. eG is a complete web application and hence, both administration and monitoring using the eG products are enabled through a web browser. |
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How does an eG agent make its measurements? |
| eG agents use a variety of approaches for making measurements. Where appropriate (mostly for monitoring network elements), eG agents use SNMP. For external measurements, the agents use simulated transactions/requests. Internal monitoring is based on application-specific custom adapters incorporated in the agents. Additionally, operating system specific hooks provided in the agents are used for system monitoring. |
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Which market segments does the eG Suite specifically address? |
| The eG Suite is ideally suited for hosting providers, Internet Data Centers, Managed Service Providers, and Application Service Providers who are looking to offer premium, remote/outsourced monitoring services for their customers. Large enterprises can also benefit from eG's scalability and multi-perspective monitoring capabilities. |
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I am already using a network monitoring system. Can eG products integrate into my environment? |
| Yes. The eG managers can be configured to send SNMP traps to any network monitoring system console. |
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I am a hosting provider with multiple data centers. Can I use the eG Suite? |
| Yes, the eG Suite is ideally suited for such environments. Using eG, each data center operator can obtain a personalized view of their environment. |
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Can the eG Suite help determine whether the problem relates to me or to my customer's applications? |
| Yes, eG's layered representation model can enable the problem domains to be clearly demarcated. This capability can enable service providers to clearly identify cases when problems may be in customer domains. Doing so can significantly reduce customer support costs for the service providers.
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What technologies are used in developing the eG Suite? |
| The eG products make extensive use of Java technologies - Java 2, JSP, Servlets, JDBC, etc. The use of Java technology simplifies porting across platforms. In specific instances where native interfaces or high performance is required, eG uses native functions, using JNI to interface between Java and the native interfaces. |
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