| Authentication |
Technique by which access to Internet or intranet resources requires the user to enter a username and password as identification. |
| Agent |
An eG software component that executes on a server and tracks the health of the server and all the applications executing on the server |
| Alarm |
An event generated by the eG software, indicating a specific problem in the IT infrastructure |
| Application |
Software executing on a server providing a specific service (e.g., web server, web application server, database server, DNS server, etc) |
| Bandwidth |
Rate of transfer of data to, from, or via an Internet server, router, or equivalent device |
| Browser |
A program used to locate and view HTML documents (Microsoft Internet Explorer, Netscape Navigator, for example.) |
| Correlation |
The act of analyzing various metrics and identifying the root-cause of problems |
| Domain Name |
The host name corresponding to the numeric IP address of a computer on the Internet |
| Domain Name Service |
The process that converts an IP address into a host name. |
| External agent |
An agent executing on a server and performing black-box tests of the target environment (e.g., connecting to a web server, downloading a page, and measuring the server's availability and response) |
| FTP |
File Transfer Protocol is a standard method of exchanging files between computers over the Internet. |
| Host |
The hardware used to support applications and offer services |
| HTML |
Hyper Text Markup Language is used to write documents for the World Wide Web to specify hypertext links between related objects and documents. |
| HTTP |
Hyper Text Transfer Protocol is a standard method of transferring data between a web server and a web browser. |
| IP Address |
Internet Protocol address that denotes the identity of a computer connected to the Internet. |
| Internal agent |
An agent that executes on an IT infrastructure server that supports an application |
| Manager |
eG software component that receives status information from all the agents and produces a comprehensive view of the health of the IT infrastructure that it monitors |
| Measurement |
A metric that reflects a specific characteristic of an application, service, device, etc. E.g., the response time of a web server is a measurement |
| Personalized view |
A restricted view of the target environment that is customized to a specific user |
| Platform |
The operating system (i.e. Windows NT, Solaris, etc.) of the server |
| Protocol |
An established method of exchanging data over the Internet. |
| SNMP |
Simple Network Management Protocol - the protocol used for collecting statistics from network devices such as routers, hubs, switches, etc. |
| Server |
A computer that hosts information available to anyone accessing the Internet. |
| Subscription |
The act of signing up for a service on a pay-per-use basis |
| Test |
The process used to verify the health of a specific application or device (e.g., a Process test tracks the health of all processes executing on a server) |
| Topology |
Interconnection and/or interdependencies between components of an application or between network devices |
| Web adapter |
A component of an eG agent that plugs into popular web servers and allows real-time monitoring of web servers, sites, and transactions |
| Web server |
The application that supports user accesses over the web |
Web site |
A specific application to which users connect to view web pages |
Web transaction |
Key functions that a user performs on a web site - the transactions supported by a web site depend on the nature of the site - e.g., for a retail site, the key transactions are login, registration, browsing the product catalog, adding to shopping cart, payment, etc. |
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