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eG Innovations introduces key enhancements for monitoring access infrastructures

September 21, 2004 - Iselin, New Jersey :
eG Innovations, Inc. a leading provider of IT infrastructure performance monitoring and management solutions announced key enhancements to its industry leading performance monitoring suite. These enhancements are aimed at improving the performance and optimizing the usage of mission-critical IT access infrastructures. The eG suite is widely used by enterprises and ASPs delivering business-critical access solutions and offers the only 100% Web-based, automated root-cause diagnosis solution for such infrastructures.

“We have pioneered a remote performance audit and analysis approach that has not only made it easier for customers to understand the utility and value of our solutions, but has also provided us deep insights into critical challenges that customers face when deploying and maintaining business-critical access infrastructures. The new version of the eG suite – Version 3.1 – includes many key enhancements that will further enhance our competitive positioning for access infrastructures”, said Tim Clark, Vice President of Sales for eG Innovations.

The key capabilities incorporated into the new release of the eG suite include:

Automated performance reporting: In v3.1, the eG Reporter plug-in has been enhanced to allow scheduling and automatic generation of performance and service level reports. This powerful capability automates routine end of day/week/month report generation, providing personalized reports to users by email or even scheduling the printing of these reports. With this capability, IT operations staff can now focus on productive performance tuning and capacity planning activities, rather than spending time and effort on mundane report generation activities.

Single agent per system licensing: Large server farms often have a single system hosting a number of critical applications. eG v3.1 provides the capability to monitor an entire system including all its network interfaces, CPUs, and applications with just a single eG agent license. The use of a single agent that is independent of the system hardware or application software ensures that administrators havecomplete flexibility in deployment and management of licenses. Besides making the overall solution cost-effective, the operational efficiency that is achieved because administrators do not have to manage application/hardware-specific agent licenses ensures fast return on investment.

Fail-proof multi-location, multi-perspective monitoring: For mission-critical environments that demand 100% availability of the monitoring solution, the eG suite offers a redundant cluster option wherein a secondary management console can act as an active or passive standby for the primary console. This capability, together with the ability to deploy redundant external agents in multiple locations, ensures that there is no single point of failure for the monitoring solutions.

Agentless monitoring of server farms: For simplifying the monitoring of large infrastructures, the eG suite offers an agentless monitoring option. Using standard remote monitoring interfaces, the eG suite is now capable of monitoring the availability, performance, and usage of network, system, and application components of an infrastructure without the need to install agents on every system in the infrastructure. The metrics collected in an agentless manner are subjected to automatic thresholding and are correlated with the reports from the agents for effective root-cause analysis. Since they have complete flexibility in determining which servers/applications are to be monitored with local agents and which ones are to be monitored in an agentless manner, administrators can choose the monitoring configuration that provides the most efficient and cost-effective solution for their infrastructure.

Monitoring the true user experience: Through its integration with third-party playback and recording tools, the eG suite offers monitoring of the true end-to-end user experience when accessing any Web-based, legacy, or proprietary service. Administrators can record typical user interactions while accessing a service, and then have the eG agents playback these interactions periodically to assess service availability and performance. This powerful capability can be used to monitor overall service response times, and also to pin-point which step(s) in the user interaction are causing slow-downs. For example, in a Citrix access infrastructure, this capability can be used to monitor whether a user can login to the Citrix Web interface, whether they can access the list of published applications, whether they can login to the Citrix farm to access a published application, etc. Response time information at each step can be used to determine where the performance bottleneck lies.

Enhanced platform support: Many new monitoring capabilities have been incorporated in v3.1 of the eG suite. Besides agentless monitoring of server operating systems using the Host Resources MIB (RFC 2790), this release also includes support for Citrix secure gateway and ticketing authority, Oracle 10G database, Oracle 9i application server, SiteMinder policy server, Microsoft .Net servers, Informix database, Radius authentication, and Qmail servers. Existing models for Sybase Adaptive Server, Microsoft Exchange, and IBM WebSphere MQ have also been enhanced.

An early release of v3.1 of the eG suite will be available in December 2004.

For more information on the eG suite, please visit www.eginnovations.com, or contact:
Tim Clark
VP Sales
eG Innovations, Inc.
tim@eginnovations.com
(336) 674 7189

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