"How To Increase Help Desk First-Call Fix Rates When A User Reports A Problems" is Part 1 of a five part webinar series called “Citrix Performance Management Best Practices – How to Deliver A High Quality User Service With Reduced Operational Costs.” This webinar series highlights how your IT and support teams can implement and leverage next-gen performance monitoring best practices to get the most out of Citrix investments, and reliably deliver virtual desktops and applications to more users without glitches or cost/time overruns. The program is designed to help you reduce operational costs and achieve virtualization success by reviewing best practices you can use to deliver an excellent user experience.

"How To Increase Help Desk First-Call Fix Rates When A User Reports A Problems" provides guidance on how your help desk team can:

  • Easily pinpoint where a user session/desktop is running
  • Immediately access specific tasks that a user is doing within a session or on their desktop
  • Identify if the problem is a user related issue or a problem with the server

Citrix Performance Monitoring and Management

Presenters

Bala Vaidhinathan

Bala Vaidhinathan

CTO
eG Innovations

Holger Schulze

Holger Schulze

Vice President Marketing
eG Innovations

Citrix Monitoring and Management

Citrix Infrastructure Monitoring Tool

XenApp and XenDesktop Management

IT Infrastructure Monitor Software

Testimonials

With eG Enterprise we are a step ahead of our users. When eG's root-cause engine identifies where a problem is, we know we are not going down the wrong path.

- Donna Jellison, Manager of Intel Systems at Alverno Information Systems.

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