{"id":12120,"date":"2020-07-10T10:00:39","date_gmt":"2020-07-10T14:00:39","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=12120"},"modified":"2022-10-30T13:50:28","modified_gmt":"2022-10-30T17:50:28","slug":"citrix-real-time-monitoring","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/citrix-real-time-monitoring\/","title":{"rendered":"Monitoring Citrix User Experience:
See What Performance Your Users Are Getting"},"content":{"rendered":"\n\n\n
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<\/span>User Experience defines the Success of Citrix Virtual Apps and Desktops Deployments<\/span><\/h3>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

\"citrix-user-experience-monitoring-defined\"User experience is the biggest and most important factor in determining the success of Citrix rollout in an organization. When end-users are happy with their virtualized applications and desktops, then everything is hunky dory and Citrix admins can focus on operations and maintenance. But when users are impacted due to, say, slow logons, session disconnects, slow screen refresh, etc., then as Citrix admins, you\u2019d need to spend time\u00a0troubleshooting the problem<\/a>\u00a0that is affecting user session access.<\/p>\n

User experience monitoring is essential so you can see what experience your users are getting when they access the Citrix service. One way to monitor user experience is using synthetic monitoring. With synthetic monitoring, you will need to deploy software robots that simulate user activity from different locations. These robots run 24×7 and hence, they provide on-going assessments of user experience. Synthetic monitoring provides you proactive alerts on slowness or availability issues \u2013 e.g., if your Citrix logon fails at 3am, you will get to know about this even when real users are not accessing your Citrix service. At the same time, synthetic monitoring does not replace the need to monitor real users.<\/p>\n\n\n\n
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<\/span>Monitoring of Real Citrix User Experience<\/span><\/h3>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Monitoring of real user experience must be done by passively tracking user sessions. User sessions can be tracked using a client-side agent, using a network probe, or using agents deployed on Citrix virtual app servers and virtual desktops.<\/p>\n

\"webinar-banner\"<\/a><\/p>\n

eG Enterprise uses agents deployed on virtual app servers and desktops to track real user activity.\u00a0 User experience is measured at every stage of the user session.<\/p>\n

\"There<\/a><\/p>\n

Different aspects of Citrix user experience to be monitored<\/em><\/center><\/p>\n\n\n\n
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<\/span>Citrix Logon Time Monitoring and Diagnosis<\/span><\/h3>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

Citrix logon is considered the most important part of the session. eG Enterprise provides in-depth insights into logon performance. Logon performance insights are gleaned both from the Citrix Delivery Controller and from the Virtual Apps\/Desktops.<\/p>\n

\"Monitoring<\/a><\/p>\n