{"id":18445,"date":"2021-11-29T11:16:21","date_gmt":"2021-11-29T16:16:21","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=18445"},"modified":"2025-04-18T07:25:58","modified_gmt":"2025-04-18T11:25:58","slug":"msp-remote-monitoring-management-tools","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/msp-remote-monitoring-management-tools\/","title":{"rendered":"MSP Remote Monitoring & Management"},"content":{"rendered":"
\n

<\/span>Software Tools that Managed Service Providers (MSPs) Need for Remote Monitoring and Management<\/span><\/h2>\n

eG Innovations is an end-to-end dedicated MSP Remote Monitoring<\/a> & Management solution for an MSP partner program<\/a> to allow MSPs (Managed Service Providers) to use our functionality to provide value-added premium services.<\/a> For example, MSPs use our eG Enterprise solution<\/a> to provide managed first line helpdesk support or to provide dashboards and portals to enable individual clients to monitor their IT infrastructures and applications. When we build and test our product, we need to consider the other software components that an MSP may be leveraging and integrate with them. In this blog, I\u2019ll cover the types of software we routinely encounter at our MSP clients, including:<\/p>\n

\n
    \n
  1. 1 Professional Service Automation (PSA) tools<\/a><\/li>\n
  2. 2 Remote Monitoring & Management (RMM) tools<\/a><\/li>\n
  3. 3 Helpdesk, Service desk & ticketing tools<\/a><\/li>\n
  4. 4 Documentation tools for MSPs<\/a><\/li>\n
  5. 5 Backup & Disaster Recovery (BC&DR)<\/a><\/li>\n
  6. 6 Asset Management software<\/a><\/li>\n
  7. 7 MSP Security Solutions<\/a><\/li>\n<\/ol>\n<\/div>\n

    Over the years, we\u2019ve seen a few of our MSP partners encounter products that weren\u2019t a great match for MSPs, so at the end I\u2019ve added a list of some questions that might help you in your evaluation process.<\/p>\n

    <\/span>Software choices and alternatives for MSPs<\/span><\/h3>\n

    <\/span>MSP Professional Service Automation Tools<\/span><\/h3>\n

    \"Software<\/p>\n

    Some of the most successful MSPs in the world typically implement Professional Service Automation (PSA) tools in their environment for increased productivity, better management, and effective service delivery. PSA software tools often replace standalone MSP tools for project management, time tracking, invoices, resource planning, collaboration, business intelligence tools, etc.<\/p>\n

    Throughout the lifecycle of a project, PSA software offers a consistent method for planning, remote monitoring, and measuring its performance. Services can be delivered more predictably, and tedious manual operations can be reduced or automated by centralizing corporate processes and data. PSA is frequently referred to as ERP for MSPs because it is similar to Enterprise Resource Planning (ERP) software.<\/p>\n

    A few of the MSP automation or PSA tools (listed alphabetically)<\/strong> are Accelo, Atera, Autotask, CommitCRM, ConnectWise, Clarizen, ChangePoint, FinancialForce PSA, Forecast, Harmony PSA, Kaseya BMS, Karisoft, ManageEngine ServiceDesk Plus, SolarWinds<\/a> MSP Manager, Monday.com, OfficeTools, NetSuite OpenAir, Projector PSA, Scoro, TigerPaw software, Tenrox, Workfront, etc.<\/p>\n

    While choosing a PSA tool, you need to ask yourself this question \u2013 Why am I choosing this tool and what results do I intend to obtain from the same? You can also discuss with your community members on the best PSA tools in the market that might meet your business requirements.<\/div>\n

    <\/span>MSP Remote Monitoring & Management (RMM) tools<\/span><\/h3>\n

    MSP Remote Monitoring & Management (RMM) Solutions are used to manage a computer or network from a remotely accessible location. These MSP Remote Monitoring and Management tools allows the network administrator to have an authority over the network, including software installation and management of all actions on the client\u2019s systems\/network, workstations, servers, and endpoints.<\/p>\n

    Automation options are available in many RMM applications to help you do routine activities quickly and seamlessly. You can also turn your RMM platform into a central control panel for your MSP operations by using integrations between RMM products and other solutions in your technological stack, such as antivirus and remote backup software.<\/p>\n

    Some of the important RMM tools available in the market<\/strong> are Autotask Endpoint Management, ConnectWise Automate, Continuum RMM, LogicMonitor<\/a>, Datto RMM, eG Enterprise,<\/a> Kaseya VSA, N-able RMM, Ninja RMM, Pulseway, Repairtech Kabuto, Unitrends MSP, etc.<\/p>\n

    A few critical areas to note before choosing an RMM tool are PSA integration, automation, security, reporting, licensing, support, easier onboarding, proactive monitoring, scalability, customized dashboards, etc.<\/div>\n

    <\/span>Helpdesk\/Service Desk tools for MSP Remote Monitoring and Management<\/span><\/h3>\n

    As an MSP, your ability to resolve difficulties promptly and efficiently is critical to providing dependable and thorough client support. As a result, helpdesk software and solutions are becoming a more crucial part of providing reliable and complete client experience.<\/p>\n

    Here\u2019s a list of few of the significant helpdesk and ticketing tools for MSPs:<\/p>\n