{"id":19669,"date":"2022-01-04T08:15:38","date_gmt":"2022-01-04T13:15:38","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=19669"},"modified":"2024-01-01T13:47:47","modified_gmt":"2024-01-01T18:47:47","slug":"apm-tools-survey","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/apm-tools-survey\/","title":{"rendered":"6 Surprising things you can learn from our APM survey"},"content":{"rendered":"<div class=\"inner_content\">\n<p>eG Innovations joined forces with the <a href=\"https:\/\/www.devopsinstitute.com\/\" target=\"blank\" rel=\"noopener noreferrer\">DevOps Institute<\/a> to run a survey of Application Performance Monitoring (APM) technologies and tools to find out how the industry would look in the new normal. The comprehensive APM survey was conducted over three months between July and September. Over 900 people from DevOps, SREs, and ITOps backgrounds participated and we got a broad spectrum of responses. To dissect the results of our APM in the New Normal Survey and find some interesting takeaways, I brought in two people to give their diverse views and opinions on the APM industry.<\/p>\n<ul>\n<li>Arun Aravamudhan is the Head of APM, Cloud, and Containers at eG Innovations and has been developing our APM product capabilities according to market demands and customer requirements.<\/li>\n<li>On the other side of the fence, we had Eveline Oehrlich, Chief Research Officer at the DevOps Institute and ex-Forrester analyst. She speaks to vendors and customers alike to understand their needs and has become a voice in the community for DevOps.<\/li>\n<\/ul>\n<p><center><strong>Want to see the results? Download the full report now.<\/strong><\/center><a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-monitoring-survey\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19684 size-full\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/application-performance-monitoring-new-normal.webp\" alt=\"APM Monitoring in the new normal - graphic\" width=\"850\" height=\"445\" border=\"0\" \/><\/a><br \/>\nGlobally, a third of the responses came from North America, a third from Asia, and a third from the rest of the world.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19685\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents.jpg\" alt=\"Map showing survey respondents\" width=\"850\" height=\"628\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents.jpg 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents-300x222.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents-768x567.jpg 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents-800x591.jpg 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents-310x229.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/survey-respondents-140x103.jpg 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><br \/>\nSo, what did the results from the survey tell us about the state of APM in the next normal? Well, quite a lot, actually.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"1_APM_tool_users_care_less_about_capabilities_-_and_more_about_getting_their_problem_solved\"><\/span>1. APM tool users care less about capabilities \u2013 and more about getting their problem solved<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19686\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users.jpg\" alt=\"APM tool users showing most desired capabilities\" width=\"850\" height=\"670\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users.jpg 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users-300x236.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users-768x605.jpg 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users-800x631.jpg 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users-310x244.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tool-monitoring-users-140x110.jpg 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><br \/>\nWe were expecting code-level application monitoring to be the most popular choice; this was an APM survey after all. However, as Arun pointed out, \u201cAll an ITOps, CloudOps, or SRE person cares about is why the application is slow.\u201d The first port of call is to see whether it\u2019s the server the application is running on.<\/p>\n<p>It also reinforces the idea that although analysts and vendors like to make a distinction between infrastructure and application monitoring tools, customers don\u2019t think this way: they just want their problem solved.<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/arun-aravamudhan\/\" target=\"blank\" rel=\"noopener noreferrer\">Arun<\/a> finished our conversation about this section by saying that \u201cBasically, everything is important for IT teams. They are on the hook to solve slow applications and they don\u2019t have the time to consider whether to use one tool or another.\u201d<\/p>\n<p><a href=\"https:\/\/www.linkedin.com\/in\/evelineoehrlich\/\" target=\"blank\" rel=\"noopener noreferrer\">Eveline<\/a> also added that \u201cFrom an ITOps perspective, models need to shift towards proactive, predictive performance management.\u201d A predictive capability of an APM tool was conspicuously missing from this chart, suggesting that the market is still very much in firefighting mode when there are problems.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"2_Kubernetes_could_become_legacy_tech_as_organizations_jump_ahead_to_serverless_computing\"><\/span>2. Kubernetes could become legacy tech as organizations jump ahead to serverless computing<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19687\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity.jpg\" alt=\"Cloud services by popularity\" width=\"850\" height=\"670\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity.jpg 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity-300x236.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity-768x605.jpg 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity-800x631.jpg 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity-310x244.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/cloud-services-by-popularity-140x110.jpg 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><br \/>\nThe first three results in this chart are not much of a surprise. As Arun points out, most organizations are going for a \u201clift-and-shift\u201d cloud migration as you get high levels of scalability, quick spin up times, and cost savings.<\/p>\n<p>Collaboration tools are of course popular, and even more so in the last two years \u2013 many tools are perhaps unrecognizable from where they were this time two years ago.<\/p>\n<p>However, why would serverless be more popular than containers? It\u2019s surprising because Arun believes that \u201cLogically, as you go further in your cloud journey and look beyond EC2 or Azure VMs, you start to look for consistent operations, increased portability, and elasticity. You should be looking at containers.\u201d<\/p>\n<p>So, what could be happening? Arun suggests that potentially customers have done their \u201clift-and shift\u201d from on-premises to cloud and are now looking at re-architecting their applications and don\u2019t want to have containers as a stepping stone.<\/p>\n<p>The key takeaway, according to Arun, is not that one service is more popular than others, but that \u201cOur customers are on a journey and APM vendors like eG Innovations need to support customers on that journey.\u201d<\/p>\n<h3><span class=\"ez-toc-section\" id=\"3_More_than_4_in_10_respondents_said_that_management_team_finally_recognized_the_importance_of_APM_tools_during_the_pandemic\"><\/span>3. More than 4 in 10 respondents said that management team finally recognized the importance of APM tools during the pandemic<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-19721 size-full alignright\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tools-Importance.jpg\" alt=\"41% of respondents believe APM tools are more important\" width=\"200\" height=\"250\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tools-Importance.jpg 200w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/apm-tools-Importance-140x175.jpg 140w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>As a company that has been talking about end-user experience before analysts came up with a buzzword for it, it was surprising and a little bit disheartening to see that as many as 41% of organizations said that APM became more important.<\/p>\n<p>We\u2019d have hoped we\u2019d be at a point now where organizations gave end-user experience more importance and it didn\u2019t take a pandemic to make it so.<\/p>\n<p>However, as Eveline pointed out, \u201cMonitoring tools is not something that executives on the business side of the organization are thinking about. What they really care about are the outcomes that these tools can provide.\u201d In this sense, now that the executives are spending more time at home using the applications provided by the business, they are seeing first-hand how many difficulties they and their team are having from slow applications.<\/p>\n<p>As Eveline noted, APM vendors need to make sure that IT monitoring tools need to be complimented with details on impact and outcome on customers and employees for management teams to care about them.<\/p>\n<p>Arun also agreed with Eveline on this point, adding, \u201cWhen productivity is impacted, management will take a very keen interest on IT performance.\u201d<\/p>\n<h3><span class=\"ez-toc-section\" id=\"4_6_out_of_10_respondents_demand_an_all-in-one_converged_APM_tool_for_their_IT_applications_and_infrastucture\"><\/span>4. 6 out of 10 respondents demand an all-in-one converged APM tool for their IT applications and infrastucture<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19689\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions.jpg\" alt=\"Characteristics of APM solutions\" width=\"850\" height=\"628\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions.jpg 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions-300x222.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions-768x567.jpg 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions-800x591.jpg 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions-310x229.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/characteristics-apm-solutions-140x103.jpg 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><br \/>\nThe promise of a single pane of glass to monitor your entire IT deployment has been around for almost as long as monitoring tools have been around. So, why is it the most important feature according to our survey results?<\/p>\n<p>As Arun points out, this is probably linked back to what he was saying earlier. ITOps don\u2019t care how the tool is marketed and sold, they just want a solution that will help them get to the bottom of a bottleneck, slowdown or outage \u2013 and to do so as quickly as possible.<\/p>\n<p>When there\u2019s a fire burning in the IT deployment, all that matters is that it\u2019s located as swiftly as possible, and the fewer consoles that you have to window into, the better.<\/p>\n<p>In some ways you can think of it like a needle in the haystack problem. An end-to-end solution like eG Enterprise can tell you which haystack the needle is hiding in, and will do a good job of identifying where in the haystack it is. A specialized tool, say a database monitoring tool, only becomes valuable when you\u2019ve identified that it\u2019s the database that\u2019s the root cause of the problem, and not a symptom rippling out from it.<\/p>\n<p>The problem with having more and more specialized tools, as Eveline mentioned, is that it leads to a stalemate between the siloes. \u201cPeople will say it\u2019s not my problem because their specialized tool can\u2019t see the problem. Reducing the number of tools and getting a look at the larger picture actually helps ITOps teams with their troubleshooting, leading to fewer war rooms and finger-pointing.\u201d<\/p>\n<h3><span class=\"ez-toc-section\" id=\"5_Only_1_in_10_respondents_are_equipped_with_the_right_APM_tools_to_deal_with_performance_slowdowns_and_outages\"><\/span>5. Only 1 in 10 respondents are equipped with the right APM tools to deal with performance slowdowns and outages<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19690\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools.jpg\" alt=\"Respondents equipped with the right APM tools.\" width=\"850\" height=\"628\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools.jpg 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools-300x222.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools-768x567.jpg 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools-800x591.jpg 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools-310x229.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/right-apm-tools-140x103.jpg 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><br \/>\nDespite a minority of people saying they had this converged IT monitoring solution, 78% said that it is a critical need. So, why aren\u2019t more organizations adopting it?<\/p>\n<p>Eveline had some thoughts on this which boiled down to people understand the need for it, but few are willing to give up the depth they might have right now. Additionally, she goes on to say that she believes \u201cFunctional or technical silos are coming to an end from a monitoring perspective, but we are also seeing new silos being created, namely the cloud or containers. These challenges will continue in new technologies and maybe different silos.\u201d<\/p>\n<p>This is the greater worry, that as technology evolves, monitoring continues in siloes rather than changing the fundamental philosophy and approach to ITOps where teams are measured and led differently. Eveline finished up by saying that \u201cThis shift from the old siloed way of monitoring to converged monitoring is only going to happen with the adoption of DevOps and similar philosophies.\u201d<\/p>\n<h3><span class=\"ez-toc-section\" id=\"6_Tool_sprawl_could_be_hindering_IT_teams_ability_to_find_the_root-cause_of_problems_and_could_be_contributing_to_unnecessary_war_room_scenarios\"><\/span>6. Tool sprawl could be hindering IT teams\u2019 ability to find the root-cause of problems and could be contributing to unnecessary war room scenarios<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19691\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools.jpg\" alt=\"Illustration showing the number of APM Tools in use\" width=\"850\" height=\"628\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools.jpg 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools-300x222.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools-768x567.jpg 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools-800x591.jpg 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools-310x229.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/number-right-apm-tools-140x103.jpg 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><br \/>\nAs we\u2019ve seen, IT teams do recognize the need for a converged solution to reduce tool sprawl, so why do companies spend so much money on purchasing new monitoring tools with overlapping capabilities?<\/p>\n<p>According to Eveline, \u201cEveryone has their own favorite monitoring tool and a belief that it is superior to everyone else\u2019s. Each silo will claim that they can\u2019t do their job effectively without their favorite tool and organizations end up in a situation where you can\u2019t see the forest for the trees \u2013 there&#8217;s too much granular data.\u201d However, Eveline goes on to add that \u201cThe demand from the customers and employees and the current workload within these teams is slowly forcing these teams to focus and tool sprawl cannot continue.\u201d<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Discover_more_surprising_results\"><\/span>Discover more surprising results<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"margin-bottom: 15px;\">These six stats were just a handful of the many insights and nuggets of information in the full report. Discover more such insights, such as:<\/p>\n<ul>\n<li>Which public cloud has a 10% lead in popularity over its competitor<\/li>\n<li>Which APM tool the respondents were most unhappy with<\/li>\n<li>Which platform is the most popular to host applications on<\/li>\n<li>Whether microservices and DevOps is still all talk or whether organizations are actually adopting these practices<\/li>\n<li>The most important features an APM solution should have according to 900 APM users<\/li>\n<li>The biggest roadblock to implementing APM solutions within the business<\/li>\n<\/ul>\n<div class=\"btn-center-style\" style=\"text-align: center;\"><a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-monitoring-survey\" target=\"_self\" rel=\"noopener noreferrer\">Download the complete APM in the New Normal survey now \u00bb<\/a><\/div>\n<p><a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-monitoring-survey\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19692 size-full\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2021\/12\/application-performance-monitoring-new-normal.webp\" alt=\"Application performance monitoring in the new normal\" width=\"850\" height=\"445\" border=\"0\" \/><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>eG Innovations joined forces with the DevOps Institute to run a survey of Application Performance Monitoring (APM) technologies and tools to find out how the industry would look in the new normal. The comprehensive APM survey was conducted over three months between July and September. Over 900 people from DevOps, SREs, and ITOps backgrounds participated [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":20481,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[371],"tags":[349,51,139,435,210],"class_list":["post-19669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-application-performance-monitoring-apm","tag-apm","tag-application-performance-management-2","tag-eg-innovations","tag-java-apm","tag-performance-monitoring"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What are APM Tools and Why are they Important?<\/title>\n<meta name=\"description\" content=\"eG Innovations and DevOps Institute ran an APM survey to learn more about the industry. 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