{"id":29833,"date":"2023-02-16T10:15:38","date_gmt":"2023-02-16T15:15:38","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=29833"},"modified":"2024-08-28T08:28:55","modified_gmt":"2024-08-28T12:28:55","slug":"eg-enterprise-rated-the-no-1-apm-tool-for-customer-experience-by-softwarereviews","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/eg-enterprise-rated-the-no-1-apm-tool-for-customer-experience-by-softwarereviews\/","title":{"rendered":"eG Enterprise rated the No. 1 APM Tool for Customer Experience by SoftwareReviews"},"content":{"rendered":"<div class=\"inner_content\">\n<p>The reviews are in! We are thrilled that <a href=\"https:\/\/www.eginnovations.com\/\">eG Enterprise<\/a> has been recognized by SoftwareReviews, a division of <a href=\"https:\/\/www.infotech.com\/\" target=\"blank\" rel=\"noopener\">Info-Tech Research Group,<\/a> as a Champion in the <a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-management-vendor-comparison\">2023 Application Performance Management &#8211; Enterprise (APM) Tools Emotional Footprint Buyer&#8217;s Guide.<\/a> Moreover, eG Enterprise APM tool was ranked in the top spot out of 14 vendor solutions. The recognition is based on a composite score from 703 verified real end-user reviews from employees in organizations with over 5000 employees on 14 different Enterprise APM Tools. Download the report <a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-management-vendor-comparison\">here.<\/a><\/p>\n<p><a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-management-vendor-comparison\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-29856\" style=\"width: 550px;\" src=\"https:\/\/www.eginnovations.com\/images\/resources\/ebook\/cover\/ef-application-performance-management.webp?noresize\" alt=\"\" \/><\/a><\/p>\n<div class=\"img_caption\">Source: Info-Tech, 2023<\/div>\n<p>The Software Reviews&#8217; Emotional Footprint Buyer&#8217;s Guide captures the overall experience of working with a software vendor and their platform. Software Reviews collected 25 data points from customers outlining their experience with a vendor &#8211; from the initial contracting and negotiation phase to overall product strategy and direction.<\/p>\n<p style=\"margin-bottom: 15px;\">According to reviews from the SoftwareReviews 2023 Emotional Footprint, <strong>eG Enterprise ranked as a Leader based on several criteria,<\/strong> including the highest ranking for:<\/p>\n<ul>\n<li><strong>Value Index:<\/strong> Software pricing can be complicated and confusing, but knowing if you\u2019re getting business value for the price you&#8217;re paying is not. The Value Index metric captures users\u2019 satisfaction with their software given the costs.<\/li>\n<li><strong>Net Emotional Footprint:<\/strong> The Net Emotional Footprint measures high-level user sentiment. It aggregates emotional response ratings across 25 provocative questions, creating a powerful indicator of overall user feeling toward the vendor and product.<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"alignleft size-full wp-image-29905\" style=\"width: 300px;\" src=\"https:\/\/www.eginnovations.com\/images\/Observability%20-for-Modern-IT-Figure.svg\" alt=\"\" \/>These aren\u2019t the only reasons why customers like Humana, eBay, Samsung and T-Mobile have chosen eG Enterprise as their preferred APM tool. We provide a world leading enterprise-class performance management solution that enables organizations to reliably deliver mission-critical business services across complex cloud, virtual, and physical IT environments. Where traditional monitoring tools often fail to provide insight into the performance drivers of business services and user experience, eG Innovations provides total performance visibility across every layer and every tier of the IT infrastructure that supports the business service chain. From <a href=\"https:\/\/www.eginnovations.com\/product\/digital-workspace-monitoring\">digital workspaces<\/a> to <a href=\"https:\/\/www.eginnovations.com\/product\/application-performance-monitoring\">applications,<\/a> to <a href=\"https:\/\/www.eginnovations.com\/product\/cloud-monitoring\">cloud<\/a> and <a href=\"https:\/\/www.eginnovations.com\/supported-technologies\/docker-container-monitoring\">containers,<\/a> from <a href=\"https:\/\/www.eginnovations.com\/product\/it-infrastructure-monitoring\">servers to network and storage,<\/a> eG Innovations helps companies proactively discover, instantly diagnose, and rapidly resolve even the most challenging performance and user experience issues.<\/p>\n<p>Our customers rely on us to keep their applications and services up, running and performant to ensure in turn their users, customers and employees have a delightful and satisfying user experience. We are delighted that the awards recognized eG Innovations\u2019 focus on building relationships to create a loyal customer base and our focus on building a robust and innovative modern APM solution that satisfies customers\u2019 needs.<\/p>\n<div style=\"display: inline-block; margin-top: 0!important; padding: 20px 20px 1px; border: 1px solid #ffd392; background: #fcf8ef; margin-bottom: 30px;\">\n<p><img decoding=\"async\" class=\"alignright size-full wp-image-11689\" style=\"width: 205px; margin-bottom: 20px;\" src=\"https:\/\/www.eginnovations.com\/images\/shufersal-logo.png\" alt=\"hour-glass\" border=\"0\" \/><img decoding=\"async\" class=\"start-quote-black\" style=\"margin-top: -15px;\" src=\"https:\/\/www.eginnovations.com\/images\/left-quote-icons-black.png\" alt=\"Quote\" \/>\u00a0\u00a0 eG Enterprise is very easy to use and implement. The experience for both administrators and customers is great and quite easy to understand how to work with the system and make the best of it. \u00a0\u00a0<img decoding=\"async\" class=\"end-quote-black\" src=\"https:\/\/www.eginnovations.com\/images\/right-quote-icons-black.png\" alt=\"Quote\" \/><\/p>\n<div style=\"text-align: left; padding-bottom: 20px; margin-top: -13px;\"><b>Udi Vogelsang,<\/b><br \/>\nMonitoring Specialist, Shufersal | <a href=\"https:\/\/www.eginnovations.com\/case-studies\/cloud-issues-problems-management\">Download Case Study<\/a><\/div>\n<\/div>\n<p style=\"margin-bottom: 15px;\">We\u2019re continuously thinking about ways to innovate with performance management and observability and to that end, we recently <a href=\"https:\/\/www.eginnovations.com\/white-paper\/observability-for-modern-it-with-eg-enterprise\">released significant enhancements in eG Enterprise v7.2,<\/a> now generally available.<\/p>\n<ul>\n<li>With a secure optimized architecture designed to scale in the largest of enterprises, v7.2 adds a wealth of new dashboards, features and support for <a href=\"https:\/\/www.eginnovations.com\/product\/technologies\">additional technology stacks.<\/a><\/li>\n<li>Supporting over 500+ technology stacks, eG Enterprise v7.2 can provide a single end-to-end solution for observability into user experience, applications and the infrastructure that supports them.<\/li>\n<li>eG Enterprise is an APM tool that can be deployed on-prem, in cloud or via our <a href=\"https:\/\/www.eginnovations.com\/product\/saas-monitoring\">managed SaaS service<\/a> to suit an organization\u2019s needs.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.eginnovations.com\/white-paper\/observability-for-modern-it-with-eg-enterprise\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-29904\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner.webp\" alt=\"\" width=\"850\" height=\"200\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner.webp 850w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner-300x71.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner-768x181.webp 768w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner-800x188.webp 800w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner-310x73.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/02\/observability-modern-IT-banner-140x33.webp 140w\" sizes=\"auto, (max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n<p>Based on the reviews in the APM Enterprise Tools Emotional Footprint report, 92% of users are likely to recommend eG Enterprise, which is great validation from real IT professionals. <a href=\"https:\/\/www.eginnovations.com\/ebooks\/application-performance-management-vendor-comparison\">Download the report<\/a> to get even more detailed insights on why eG Enterprise was recognized as a Champion. And if you\u2019re interested trying eG Enterprise for yourself sign up for a <a href=\"https:\/\/www.eginnovations.com\/product\/application-performance-monitoring\/free-trial\">free trial<\/a> or <a href=\"https:\/\/www.eginnovations.com\/product\/demo\">demo.<\/a><\/p>\n<p>The other products against which eG Enterprise was compared were: Broadcom DX APM, Cisco AppDynamics, <a href=\"https:\/\/www.eginnovations.com\/alternatives\/new-relic-alternatives\">New Relic,<\/a> ManageEngine APM, Dynatrace, Splunk APM, <a href=\"https:\/\/www.eginnovations.com\/alternatives\/azure-monitor-alternatives\">Azure Monitor,<\/a> Stackify Retrace, <a href=\"https:\/\/www.eginnovations.com\/alternatives\/datadog-vs-new-relic-vs-eg-enterprise\">DataDog,<\/a> Solarwinds AppOptics, Instana, ManageEngine Site24x7 and Micro Focus APM.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The reviews are in! We are thrilled that eG Enterprise has been recognized by SoftwareReviews, a division of Info-Tech Research Group, as a Champion in the 2023 Application Performance Management &#8211; Enterprise (APM) Tools Emotional Footprint Buyer&#8217;s Guide. Moreover, eG Enterprise APM tool was ranked in the top spot out of 14 vendor solutions. The [&hellip;]<\/p>\n","protected":false},"author":25,"featured_media":29902,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[371],"tags":[349,631,629,1182,51,52,1768,1727,1152,344,979,2015,1258,699,1203,1136,1355,700],"class_list":["post-29833","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-application-performance-monitoring-apm","tag-apm","tag-apm-tool","tag-apm-tools","tag-appdynamics","tag-application-performance-management-2","tag-application-performance-monitoring","tag-appoptics","tag-azuremonitor","tag-datadog","tag-devops","tag-dynatrace","tag-it-tools","tag-manageengine","tag-nagios","tag-newrelic","tag-solarwinds","tag-sre","tag-zabbix"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eG Innovations Rated No. 1 APM Tool by Software Reviews<\/title>\n<meta name=\"description\" content=\"Read this extensive comparison of 14 APM tools by SoftwareReviews based on 700+ real APM tool users&#039; reviews. Learn why eG Enterprise excels.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eginnovations.com\/blog\/eg-enterprise-rated-the-no-1-apm-tool-for-customer-experience-by-softwarereviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"eG Innovations Rated No. 1 APM Tool by Software Reviews\" \/>\n<meta property=\"og:description\" content=\"Read this extensive comparison of 14 APM tools by SoftwareReviews based on 700+ real APM tool users&#039; reviews. 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