{"id":32040,"date":"2023-07-06T09:15:25","date_gmt":"2023-07-06T13:15:25","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=32040"},"modified":"2023-07-06T09:15:25","modified_gmt":"2023-07-06T13:15:25","slug":"troubleshooting-avd-azure-virtual-desktop-connection-failures-a-comprehensive-guide","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/troubleshooting-avd-azure-virtual-desktop-connection-failures-a-comprehensive-guide\/","title":{"rendered":"Troubleshooting AVD (Azure Virtual Desktop) Connection Failures: A Comprehensive Guide"},"content":{"rendered":"<div class=\"inner_content\">\n<p>Today I will cover monitoring and troubleshooting AVD (Azure Virtual Desktop) connection issues and problems. Microsoft <a href=\"https:\/\/www.eginnovations.com\/blog\/what-is-azure-virtual-desktop-avd\/\">Azure Virtual Desktop (AVD)<\/a> is a powerful cloud-based service that enables organizations to deploy and manage virtual desktops and applications. It provides users with a seamless remote desktop experience, allowing them to access their resources from anywhere. However, like any technology, AVD can encounter connection failures, causing frustration and disruption for users.<\/p>\n<p>Microsoft has documented <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/network-connectivity\" target=\"blank\" rel=\"noopener\">how the Azure Virtual Desktop connection works<\/a> after the user has initiated the connection. It is worth having a reasonable understanding of this process to understand the components involved in AVD connectivity.<\/p>\n<p style=\"margin-bottom: 15px;\">AVD connection failures can happen within the Azure global infrastructure, inside the Azure Session hosts, because of <a href=\"https:\/\/www.eginnovations.com\/blog\/what-is-fslogix\/\">FSLogix profiles,<\/a> due to Azure Storage, and many other reasons. Microsoft has documented some troubleshooting articles here:<\/p>\n<ul>\n<li>Troubleshooting Session host virtual machine configuration issues &#8211; <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/troubleshoot-vm-configuration\" target=\"blank\" rel=\"noopener\">https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/troubleshoot-vm-configuration<\/a><\/li>\n<li>Troubleshooting Azure Virtual Desktop Agent issues &#8211; <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/troubleshoot-agent\" target=\"blank\" rel=\"noopener\">https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/troubleshoot-agent<\/a><\/li>\n<li>Troubleshooting Azure Virtual Desktop commons issues &#8211; <a href=\"https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/troubleshoot-set-up-overview\" target=\"blank\" rel=\"noopener\">https:\/\/learn.microsoft.com\/en-us\/azure\/virtual-desktop\/troubleshoot-set-up-overview<\/a><\/li>\n<\/ul>\n<p style=\"margin-bottom: 15px;\">If you are managing large AVD infrastructures, <a href=\"https:\/\/www.eginnovations.com\/blog\/what-is-proactive-monitoring\/\">proactively analyzing<\/a> AVD connection failures with automated alerting, will allow you to resolve issues before they impact a significant number of your users avoiding support tickets and helpdesk calls. You are likely to need to answer the following questions:<\/p>\n<ul>\n<li>Which users are having frequent connection failures and what is causing them?<\/li>\n<li>Which session hosts are having the most connection failures and what is causing them?<\/li>\n<li>How many connections can reach session hosts successfully?<\/li>\n<li>How many connections cannot reach session hosts? Which hosts are affected? Who and where are the users affected?<\/li>\n<li>How many connections cannot establish sessions on session hosts? Who is affected by this?<\/li>\n<li>Percentage of connections split by success and failures?<\/li>\n<li>Does the connection fail due to management errors or service errors or feed errors?<\/li>\n<li>Which stage of connection sequence is causing the most failures?<\/li>\n<li>Are there patterns in the connection failure types?<\/li>\n<li>Do slice and dice reports analyzing connection failures reveal a common root-cause?<\/li>\n<\/ul>\n<p>In this blog, I will cover core features in eG Enterprise that enable you to analyze Azure Virtual Desktop connection failures easily without switching multiple screens, parsing or manually trawling diagnostic logs, and avoiding having to mine the Azure Virtual Desktop session host event logs.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Automated_alerting_for_AVD_Connection_problems_and_failures\"><\/span>Automated alerting for AVD Connection problems and failures<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Out-of-the-box eG Enterprise collects key metrics and continually monitors data in the logs. Metric thresholds are automatically calculated and applied, and alerting raised if anomalies or concerning symptoms are seen.<\/p>\n<p>When potential issues arise, further data is collected and made available to diagnose and pinpoint the root-cause of issues and to provide sufficient data to diagnose and understand issues. This information is available where the \u201cDetailed Diagnosis\u201d icon appears in the eG Enterprise interface (it is a magnifying glass icon).<\/p>\n<p>In a large AVD infrastructure, it is impossible to keep track of connection failures and identify hosts that are not accepting connections. eG Enterprise does this automatically via AVD Broker monitoring by tracking individual AVD connections initiated by your users and distinguishing between the successful and failure connections. Usually, connections fail if the host is not reachable or if there are issues (for example, resource contention or configuration issues) on the host. eG Enterprise collects diagnosis information such as the hosts that are not accepting connections and the associated reasons for failure connections.<\/p>\n<p><a href=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Volume-AVD-connection-view.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-32058 size-full\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Volume-AVD-connection.webp\" alt=\"eG Enterprise console showing details of connections including AVD Connection failures\" width=\"750\" height=\"149\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Volume-AVD-connection.webp 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Volume-AVD-connection-300x60.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Volume-AVD-connection-310x62.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Volume-AVD-connection-140x28.webp 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/p>\n<div class=\"img_caption\">Figure 1: Volume of AVD connection failures<\/div>\n<p>Sometimes, the connection fails due to the Microsoft infrastructure itself. You can get insights on such issues too.<\/p>\n<p><a href=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-connection-failures-Classification-view.jpg\" data-rel=\"lightbox-image-1\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32056\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-connection-failures-Classification.webp\" alt=\"\" width=\"750\" height=\"124\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-connection-failures-Classification.webp 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-connection-failures-Classification-300x50.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-connection-failures-Classification-310x51.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-connection-failures-Classification-140x23.webp 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/p>\n<div class=\"img_caption\">Figure 2: Classification of AVD connection failures<\/div>\n<p>Learn more about how AIOps platforms such as eG Enterprise automate alerting and avoid alert storms by automating root-cause diagnosis with alert correlation, see: <a href=\"https:\/\/www.eginnovations.com\/product\/capabilities\/aiops-monitoring\">AIOps Powered Monitoring | eG Innovations.<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"AVD_Connection_Failures_-_Reports\"><\/span>AVD Connection Failures &#8211; Reports<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Besides real-time monitoring, eG Enterprise provides ready-to-go reports for AVD including a dedicated \u201cConnection Failures\u201d report. This allows IT Operation teams to overview and review connection problems retrospectively and over longer timeframes, particularly useful if connection issues are intermittent or users have a tendency to report issues after the fact. You can access this report via the \u201cReporter\u201d tab in the main eG Enterprise console and following the menu path Domain-specific Reports -&gt; Azure Virtual Desktop -&gt; By Broker -&gt; Connection Failures.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32059\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures.webp\" alt=\"\" width=\"380\" height=\"314\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures.webp 380w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-300x248.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-310x256.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-140x116.webp 140w\" sizes=\"auto, (max-width: 380px) 100vw, 380px\" \/><\/p>\n<div class=\"img_caption\">Figure 3: Access the \u201cConnection Failures\u201d report under the \u201cReporter\u201d tab of the main eG Enterprise console<\/div>\n<p>When you select the \u201cConnection Failures\u201d report, you can filter the report based on resource groups, host pools, users, etc. You also have control over the timeframes of reports whether that\u2019s over the previous hour, day or week or over a past time window of a length of your choice. Reports can be scheduled regularly and emailed to interested parties to provide updates.<\/p>\n<p><a href=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failure-view.jpg\" data-rel=\"lightbox-image-2\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32069\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failure.webp\" alt=\"\" width=\"750\" height=\"631\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failure.webp 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failure-300x252.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failure-310x261.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failure-140x118.webp 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/p>\n<div class=\"img_caption\">Figure 4: The top of a \u201cConnection Failure\u201d report allows the administrator to quickly identify the most problematic areas of their AVD deployment to target effort where most effective. Instant visibility on whether particular Host Pools, Session Hosts, Users or Session Desktops are experience connection problems.<\/div>\n<p>Scrolling down through the Connection Failure reports, administrators can view details on the specific error codes and types associated with failures and within which component errors are occurring e.g., if it is an FSLogix issue, an RDGateway problem, an issue on the Client and so on.<\/p>\n<p><a href=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-report-view.jpg\" data-rel=\"lightbox-image-3\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32071\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-report.webp\" alt=\"\" width=\"750\" height=\"531\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-report.webp 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-report-300x212.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-report-310x219.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/Connection-Failures-report-140x99.webp 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/p>\n<div class=\"img_caption\">Figure 5: Further down the Connection Failures report, full details of errors are included. Many administrators publish or email themselves these reports via the automated scheduler for periodic review.<\/div>\n<p><a href=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failures-report-view.jpg\" data-rel=\"lightbox-image-4\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32073\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failures-report.webp\" alt=\"\" width=\"750\" height=\"531\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failures-report.webp 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failures-report-300x212.webp 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failures-report-310x219.webp 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/07\/AVD-Connection-Failures-report-140x99.webp 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/a><\/p>\n<div class=\"img_caption\">Figure 6: AVD Connection Failure Report<\/div>\n<h2><span class=\"ez-toc-section\" id=\"Conclusion\"><\/span>Conclusion<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Azure Virtual Desktop offers tremendous flexibility and productivity gains for organizations. However, connection failures can occur due to various factors such as network connectivity, authentication and authorization issues, and infrastructure-related glitches. By following the troubleshooting steps outlined in the Microsoft blogs along with eG Enterprise Connection Failure Analysis reports and metrics, you can effectively diagnose and resolve connection failures in Azure Virtual Desktop, ensuring a smooth and uninterrupted remote desktop experience for your users.<\/p>\n<div class=\"containers mb-4\" style=\"clear:both\">\n \t<div class=\"fixed-free-trial-div mb-3\" id=\"fixedsectioninfo_blog_btn\">\n \t\n \t<style>.containers_hide_row,.all_blogs_bottom{\n \tdisplay:none;\n   \n}\t<\/style>\n                <div class=\"box-style container row pt-4 pb-4  animatedParent animateOnce\" data-sequence=\"100\" style=\"border-bottom: 1px solid #ddd;border-top: 1px solid #ddd;background: #4b4b4b;padding: 15px 15px 0 15px;border-radius: 12px;\">\n                \n                <div class=\"text-center animated fadeIn go\"> \n                <p class=\"text-center mb-4\" style=\"    color: #fff;\">\n\neG Enterprise is an Observability solution for Modern IT. Monitor digital workspaces, <br\/>web applications, SaaS services, cloud and containers from a single pane of glass.\n<\/p>\n                <\/div>\n                    <div class=\"text-center pb-1 animated fadeIn go\" data-id=\"8\">\n                        <a class=\"border-btnhead-eg\"  href=\"https:\/\/www.eginnovations.com\/it-monitoring\/free-trial\"> <span style=\"font-family: GraphikMedium!important;color: #fff;\">Free Trial<\/span><\/a>\n                        <a href=\"https:\/\/www.eginnovations.com\/supported-technologies\/azure-monitoring\" class=\" border-btnhead-eg\" style=\"width:230px;   \"> <svg width=\"24\" height=\"24\" style=\"margin-top:-3px\" version=\"1.1\" id=\"Layer_1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" x=\"0px\" y=\"0px\"\n\t viewBox=\"0 0 26.5 26.5\" style=\"enable-background:new 0 0 26.5 26.5;\" xml:space=\"preserve\">\n<style type=\"text\/css\">\n\t.st2{fill:#fff !important;stroke:#fff !important;stroke-miterlimit:10;}\n\t\n\t\t.border-btnhead:hover .st2 {\n  fill: #ffffff !important;\n  stroke: #ffffff;\n}\n<\/style>\n<g>\n\t<g>\n\t\t<path class=\"st2\" d=\"M13.3,25.8c-6.9,0-12.5-5.6-12.5-12.5S6.4,0.8,13.3,0.8s12.5,5.6,12.5,12.5S20.2,25.8,13.3,25.8z M13.3,1.8\n\t\t\tC6.9,1.8,1.8,6.9,1.8,13.3S7,24.8,13.3,24.8s11.5-5.2,11.5-11.5S19.6,1.8,13.3,1.8z M11.2,18.1c-0.2,0-0.4-0.1-0.6-0.2\n\t\t\tc-0.3-0.2-0.6-0.6-0.6-1V9.7c0-0.4,0.2-0.8,0.6-1c0.3-0.2,0.8-0.2,1.2,0l6.2,3.6c0.3,0.2,0.6,0.6,0.6,1s-0.2,0.8-0.6,1l-6.2,3.6\n\t\t\tC11.6,18,11.4,18.1,11.2,18.1z\"\/>\n\t<\/g>\n<\/g>\n<\/svg> <span style=\"font-family: GraphikMedium!important;color: #fff;\">&nbsp;See the platform<\/span><\/a>\n                    <\/div>\n                <\/div>\n                \n                 <\/div>\n            <\/div>\n<h2><span class=\"ez-toc-section\" id=\"Related_Information\"><\/span>Related Information<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"margin-bottom: 15px;\">If you found this blog interesting or useful, you may be interested in:<\/p>\n<ul>\n<li>Read my guide to troubleshooting and diagnosing slow AVD logons, see: <a href=\"https:\/\/www.eginnovations.com\/blog\/troubleshoot-avd-logon\/\">Troubleshoot Slow Azure Virtual Desktop Logons (eginnovations.com).<\/a><\/li>\n<li>By default, AVD connections are now made via UDP based RDP Shortpath, understanding how to monitor and troubleshoot RDP Shortpath is essential for those working with AVD, our simple guide on understanding and diagnosing RDP Shortpath should equip you to troubleshoot your connections, see: <a href=\"https:\/\/www.eginnovations.com\/blog\/rdp-shortpath-monitoring-in-azure\/\">RDP Shortpath Monitoring in Azure | eG Innovations.<\/a><\/li>\n<li>AVD relies on Reverse Connect for secure connections, this means tools and information you may be used to having available on-prem are restrictred and you have to obtain information such as end-point client IP addresses from the AVD Broker directly, read more: <a href=\"https:\/\/www.eginnovations.com\/blog\/reverse-connect-azure-avd\/\">Reverse Connect for Azure Virtual Desktops | eG Innovations.<\/a><\/li>\n<li>For information on AVD Broker monitoring, alerting and troubleshooting, see: <a href=\"https:\/\/www.eginnovations.com\/blog\/monitoring-the-avd-broker\/\">Monitor and investigate AVD Broker issues | eG Innovations.<\/a><\/li>\n<li>Authentication and authorization is a critical pre-requisite to establishing connections and needs to be monitored, if using Azure AD you may wish to review how you monitor and troubleshoot Azure AD within an AVD environment, see: <a href=\"https:\/\/www.eginnovations.com\/supported-technologies\/azure-active-directory-monitoring-tools\">Azure Active Directory Monitoring | eG Innovations.<\/a><\/li>\n<\/ul>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Today I will cover monitoring and troubleshooting AVD (Azure Virtual Desktop) connection issues and problems. Microsoft Azure Virtual Desktop (AVD) is a powerful cloud-based service that enables organizations to deploy and manage virtual desktops and applications. It provides users with a seamless remote desktop experience, allowing them to access their resources from anywhere. However, like [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":32050,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[404],"tags":[2094,606,607,884,887,415,860],"class_list":["post-32040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-azure-monitoring","tag-avd-connection-failure","tag-avd-logon","tag-avd-monitoring","tag-avd-session","tag-avd-session-host","tag-azure-monitoring","tag-reverse-connect-avd"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Troubleshooting AVD (Azure Virtual Desktop) Connection Failures: A Comprehensive Guide | eG Innovations<\/title>\n<meta name=\"description\" content=\"AVD can encounter connection failures, causing frustration and disruption for users. 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