{"id":33601,"date":"2024-01-03T09:05:46","date_gmt":"2024-01-03T14:05:46","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=33601"},"modified":"2025-03-18T10:38:18","modified_gmt":"2025-03-18T14:38:18","slug":"eg-enterprise-in-indonesia","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/eg-enterprise-in-indonesia\/","title":{"rendered":"eG Enterprise in Indonesia"},"content":{"rendered":"<div class=\"inner_content\">\n<p>In 2022, eG Innovations established a dedicated local team to serve our customers in Indonesia better. Previously, our wider APAC team had covered the country, but as our customer base has grown and potential opportunities surged, we invested in a permanent base to grow our business. Today, we talked to <a href=\"https:\/\/www.linkedin.com\/in\/henry-tahapary-04aa3214\/\" target=\"_blank\" rel=\"nofollow noopener\">Henry Tahapary<\/a> and Riza Gadaffi &#8211; Sales Managers at eG Innovations based in <a href=\"https:\/\/en.wikipedia.org\/wiki\/Jakarta\">Jakarta<\/a>, about why Indonesia offers many opportunities.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33622\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-office.jpg\" alt=\"\" width=\"750\" height=\"475\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-office.jpg 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-office-300x190.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-office-310x196.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-office-140x89.jpg 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<div class=\"img_caption\">Figure 1: Henry and Riza are based in Jakarta, an alpha world city and economic and technological hub for the region.<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Q_Could_you_give_us_a_brief_overview_of_the_IT_landscape_in_Indonesia\"><\/span>Q: Could you give us a brief overview of the IT landscape in Indonesia?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Since the pandemic, there has been an increased reliance on digital technologies, and with the Indonesian government&#8217;s push for digital transformation in public services, traditional businesses are adopting more technologies to support their business activities. As an example, the Indonesia government is targeting the digitalization of all identity documents by June 2024, see: <a href=\"https:\/\/govinsider.asia\/intl-en\/article\/indonesias-new-digital-id-aims-to-make-it-easier-for-citizens-to-access-public-services\">Indonesia\u2019s new digital ID aims to make it easier for citizens to access public services (govinsider.asia)<\/a>.<\/p>\n<p>These collective digital transformation efforts mark a pivotal moment as Indonesia moves towards a more connected and digitally driven society.<\/p>\n<div style=\"padding: 20px 20px 0; border: 1px solid #ffd392; background: #fcf8ef; margin-bottom: 30px;\">\n<h2><span class=\"ez-toc-section\" id=\"Facts_on_digital_economy_growth_in_Indonesia\"><\/span>Facts on digital economy growth in Indonesia<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"margin-bottom: 20px;\">Indonesia\u2019s digital economy grew from US$41 billion in 2019 to US$77 billion in 2022. Electronic transactions surged by 67% in 2022 and digital banking activity increased by 63%.<\/p>\n<p><b>Source:<\/b> <a href=\"https:\/\/www.business.hsbc.com\/en-gb\/insights\/growing-my-business\/indonesia-a-rising-global-economy-thats-open-for-business\" target=\"_blank\" rel=\"nofollow noopener\">Indonesia: a rising global economy that\u2019s open for business | Insights | HSBC<\/a><\/p>\n<\/div>\n<h3><span class=\"ez-toc-section\" id=\"Q_What_obstacles_have_you_seen_organizations_face_in_Indonesia_when_undergoing_digital_transformation\"><\/span>Q: What obstacles have you seen organizations face in Indonesia when undergoing digital transformation?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As with many global companies, organizations in Indonesia faces challenges when embarking on and navigating digital transformation. Two prominent business challenges impacting IT teams are:<\/p>\n<ul>\n<li>A strategy focused on adopting new technology with<strong> no clear plan on the management of performance<\/strong> to ensure that the ultimate outcomes of digital transformation which are that a good digital employee experience (DEX) and user efficiency can be sustained<\/li>\n<li><strong>Lack of skills<\/strong> which delays the implementation of digital strategies and continues dependence on traditional IT operation management approaches like the use of silo monitoring tools<\/li>\n<\/ul>\n<p>Some of the effects of these challenges are often not visible immediately and tend to manifest at a later stage in projects, resulting in patchworked and disjoint solutions which more often than not do not result in sustainable outcomes.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Q_What_type_of_organizations_in_Indonesia_are_adopting_eG_Enterprise_for_monitoring_their_applications_and_IT_infrastructure\"><\/span>Q: What type of organizations in Indonesia are adopting eG Enterprise for monitoring their applications and IT infrastructure?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As mentioned earlier, some of the organizations we have seen are not doing as well as it looks on the surface and we are working with them on a sustainable strategy in performance management including unified and converged monitoring strategy, using eG Enterprise as the single source of truth for monitoring including user experience, infrastructure, application, APM (Application Performance Monitoring) and so on.<\/p>\n<p>For organizations that are embarking on new initiatives we are working with them to include a performance management strategy earlier and future proofing it with our support for cloud, hybrid and multi cloud capabilities.<\/p>\n<p>Through our engagement with partners and customers, we\u2019re experiencing a surge in demand from organizations seriously looking into digital transformation, particularly on projects with an emphasis on ensuring optimal user experience and productivity \u2013 particularly within organizations that have learned through experience that holistic monitoring should no longer be an afterthought.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Q_What_are_the_benefits_of_eG_Innovations_having_a_local_team_in_Indonesia\"><\/span>Q: What are the benefits of eG Innovations having a local team in Indonesia?<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>The answer is pretty obvious. Customers want us to be here, and we are here. Establishing a local team in Indonesia has significantly <strong>enhances our responsiveness to partners&#8217; and customers&#8217; needs,<\/strong> and allowed us to meet preferences for face-to-face interactions and native language communication.<\/p>\n<p>Apart from the above, our local team has the experience navigating local regulations and relationships to benefit customers with better response and solutioning to meet the challenges of digital transformation,<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33615\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-2.jpg\" alt=\"\" width=\"750\" height=\"422\" \/><\/p>\n<div class=\"img_caption\">Figure 2: Participation in Digital Transformation Indonesia event with our Regional Office team visited by Bapak Budi Arie Setiadi, the Indonesian Minister of Communication and Information Technology.<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33615\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-3.jpg\" alt=\"\" width=\"750\" height=\"422\" \/><\/p>\n<div class=\"img_caption\">Figure 3: Our friendly local team are always happy to talk to potential new partners and customers!<\/div>\n<p>With the local team in place, we have also conducted more outreach through participation in industry vertical and technology-focused events, local workshops and webinars.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33615\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-4.jpg\" alt=\"\" width=\"750\" height=\"422\" \/><\/p>\n<div class=\"img_caption\">Figure 4: Ilham from our local team participating in a joint-workshop with a partner for customers from the manufacturing industry in Cilegon including tips on SAP\/MS Dynamics monitoring.<\/div>\n<p>Follow us on <a href=\"https:\/\/www.linkedin.com\/company\/eg-innovations\/posts\/\" target=\"_blank\" rel=\"nofollow noopener\">LinkedIn<\/a> for upcoming future events.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Q_Tell_us_more_about_your_partner_activities\"><\/span>Q: Tell us more about your partner activities<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>We now conduct frequent in-person sessions with partners to empower their sales and technical teams as well as sharing with them our company\u2019s experience helping other regional and global customers in addressing digital transformation challenges.<\/p>\n<p>These in-person workshops are usually on an invitation basis and the sharing opportunities have provided our partners with the necessary key success factors on how our solution supports sustainable digital transformation.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33615\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-5.jpg\" alt=\"\" width=\"750\" height=\"422\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-5.jpg 750w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-5-300x169.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-5-310x174.jpg 310w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-5-140x79.jpg 140w\" sizes=\"auto, (max-width: 750px) 100vw, 750px\" \/><\/p>\n<div class=\"img_caption\">Figure 5: Our regional partner training days are proving a big hit!<\/div>\n<p>We also have various other sessions with partners using our extended partner ecosystem program from our Regional Office to continue to engage and keep partners updated so that <strong>our partners know we are committed to working with them to make their customers successful. <\/strong><\/p>\n<p>Additionally, many partners have now completed the eG Innovations foundation training and have achieved competency in providing basic support for eG Enterprise for customers in Indonesia. Selected partners are progressing with more advanced training to support advanced features in the eG Enterprise observability platform with the support of our local Indonesian team.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-33615\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2023\/12\/Indonesia-image-6.jpg\" alt=\"\" width=\"750\" height=\"422\" \/><\/p>\n<div class=\"img_caption\">Figure 6: We can now offer regular training and certification locally for our Indonesian partners<\/div>\n<p>Partners interested in future training events can register their interest with our APAC team\u00a0<a href=\"https:\/\/docs.google.com\/forms\/d\/e\/1FAIpQLSe3U3Fx-17DiNoagTP7EtTqTWJYGsit9sQfIkN6ZLO2ik5bsg\/viewform\" target=\"_blank\" rel=\"noopener\">here<\/a>.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Closing_thoughts_on_eG_Innovations_presence_in_Indonesia\"><\/span>Closing thoughts on eG Innovations\u2019 presence in Indonesia<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>In conclusion, eG Innovations&#8217; investment in a dedicated local team in Indonesia has proven to be a great success. Our local team in Jakarta isn&#8217;t just about a physical presence; it&#8217;s about understanding and guiding businesses through the complexities of digital transformation. We address challenges head-on, offering solutions that modernize IT operations for lasting impact. Teaming up with us means constant empowerment through interactive workshops and shared experiences to support your digital transformation goals.<\/p>\n<p>Follow our journey on <a href=\"https:\/\/www.linkedin.com\/company\/eg-innovations\/posts\/\" target=\"_blank\" rel=\"nofollow noopener\">LinkedIn<\/a> for new insights and our events.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>In 2022, eG Innovations established a dedicated local team to serve our customers in Indonesia better. Previously, our wider APAC team had covered the country, but as our customer base has grown and potential opportunities surged, we invested in a permanent base to grow our business. Today, we talked to Henry Tahapary and Riza Gadaffi [&hellip;]<\/p>\n","protected":false},"author":89,"featured_media":33618,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"categories":[375],"tags":[2126,1352,139,332,2127,196],"class_list":["post-33601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-general","tag-apac","tag-apm-monitoring-tool","tag-eg-innovations","tag-eg-partners","tag-indonesia","tag-monitoring-tool"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>eG Enterprise in Indonesia | eG Innovations<\/title>\n<meta name=\"description\" content=\"Learn how eG Innovations&#039; dedicated local team serves our customers and partners in Indonesia, with the support of 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