{"id":40022,"date":"2026-07-13T10:37:59","date_gmt":"2026-07-13T14:37:59","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=40022"},"modified":"2026-07-13T10:39:30","modified_gmt":"2026-07-13T14:39:30","slug":"real-user-monitoring-introducing-session-replay-for-eg-enterprise","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/real-user-monitoring-introducing-session-replay-for-eg-enterprise\/","title":{"rendered":"Real User Monitoring: Introducing Session Replay for eG Enterprise"},"content":{"rendered":"
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In the hospitality industry, every second counts\u2014especially when it comes to online bookings. Recently, I\u2019ve been working with a hospitality customer who relies on eG Innovations SaaS to monitor the performance of their booking website. Like many modern sites, theirs is powered by numerous plugins and external third\u2011party services, each playing a crucial role in delivering a smooth booking experience while also introducing potential points of delay. We had already implemented Real User Monitoring<\/a> (RUM), which gave us valuable insights into actual user interactions and performance bottlenecks. Yet, despite the data, there was still a gap: numbers alone couldn\u2019t always convey what the user really felt. For the web team, being able to see the delay\u2014almost like watching a screen recording of the user\u2019s journey\u2014would offer a far more intuitive understanding of performance issues.<\/p>\n

That need sparked the idea for a new enhancement to our Real User Monitoring module. And in our latest release, we\u2019re excited to deliver exactly that.<\/p>\n

Session Replay is a new feature for eG Enterprise that captures and replays user interactions within an application, showing exactly how users experience it. eG Real User Monitoring treats user connections to a web site\/web application from the same client IP address and via the same browser as a single session.<\/p>\n

At any point in time, web service managers should be able to keep track of these sessions and accurately identify those that are currently live and those that are inactive. eG Enterprise empowers administrators to rapidly isolate slow sessions and error-prone ones, so they can pinpoint which user sessions are adversely impacting the overall user satisfaction with the target application and why.<\/p>\n

The new Session Replay features record events such as clicks on a page, scrolls, and page changes by tracking DOM<\/a> updates rather than creating a video, saving storage space. The collected data is then replayed in sequence to recreate each session.<\/p>\n

Session Replay helps teams diagnose issues, enhance UX, and support users more effectively. Privacy safeguards and efficient data handling ensure compliance with minimal impact on app performance.<\/p>\n

Session Replay in eG Enterprise<\/h2>\n

A new tab has been added to the left-hand side of the Real User Monitoring Dashboard within eG Enterprise, this tab accesses the Session Details for the pages and sites monitored by eG Enterprise, as shown in Figure 1.<\/p>\n

\"Screenshot<\/a><\/p>\n

Figure 1: Session details can be accessed from the tab on the left-hand side of the Real User Monitoring Dashboard.<\/div>\n

The filter icon next to \u201cSession Details\u201d in Figure 1 can be clicked on to open the session filters available, as shown in Figure 2.<\/p>\n

\"Screenshot<\/a><\/p>\n

Figure 2: Session filters will be available based on the sessions captured.<\/div>\n

In Figure 2, you can see the session filters available that allow the IT teams to target specific qualities of sessions that are of interest. Sessions can be filtered by:<\/p>\n