{"id":4295,"date":"2016-03-07T12:30:17","date_gmt":"2016-03-07T17:30:17","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=4295"},"modified":"2022-11-13T12:18:58","modified_gmt":"2022-11-13T17:18:58","slug":"msp-case-study-skylink-data-centers-relies-on-eg-enterprise-for-proactive-citrix-performance-management","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/msp-case-study-skylink-data-centers-relies-on-eg-enterprise-for-proactive-citrix-performance-management\/","title":{"rendered":"MSP Case Study: SkyLink Data Centers Relies on eG Enterprise for Proactive Citrix Performance Management"},"content":{"rendered":"
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\"eG<\/a>This blog focuses on how an MSP uses eG Enterprise for proactive Citrix performance management<\/a>. Skylink Data Centers is a full- service co-location, hosting and Managed Service Provider (MSP)<\/a>\u00a0\u2013 the largest in southwest Florida \u2013 serving over 40,000 users. Skylink\u2019s business has experienced remarkable growth over the past seven years through a focus on both technical excellence and world-class client service that drives word-of-mouth referrals, its primary source of new business.<\/p>\n

With satisfied clients as the number one growth driver, excellent performance in virtualized application and desktop delivery is the top day-to- day priority.\u00a0SkyLink utilizes\u00a0a fully proactive strategy<\/a> for performance management and customer communication to achieve these results, and according to CTO Jacob Ackerman, eG Enterprise\u00a0provides the foundational\u00a0capabilities for this approach:<\/p>\n

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Because of eG Enterprise, I\u2019m not stuck having to put out fires all day. I can spend my time going out and getting new business\u00a0or talking with customers, just seeing how they\u2019re doing, rather than trying to fix a problem.<\/em><\/p>\n

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Do people know that eG Enterprise is the product we\u2019re using? Probably not. We just tell most customers that if there\u2019s a problem, chances are 99.9% of the time, we know about it before you know about it. And we already have someone going to fix it, and we may have already fixed the problem by the time you even get around to making the call. And that is true.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

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eG Enterprise is what allows us to achieve such a high SLA for our customers.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

\u2013 Jacob Ackerman, CTO,\u00a0SkyLink Data Centers<\/em><\/p><\/blockquote>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

Through\u00a0complete\u00a0visibility into the Citrix service infrastructure and\u00a0all applications on each Windows server, automatic performance issue discovery and diagnosis, configurable e-mail alerts, and full multi-tenant support, eG Enterprise helps ensure excellent performance and customer service\u00a0for SkyLink’s enterprise healthcare, government and hospitality clients.<\/p>\n

Key results:<\/p>\n

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