{"id":4363,"date":"2016-03-16T10:25:53","date_gmt":"2016-03-16T14:25:53","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=4363"},"modified":"2022-11-12T23:23:51","modified_gmt":"2022-11-13T04:23:51","slug":"citrix-service-provider-performance-management","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/citrix-service-provider-performance-management\/","title":{"rendered":"Total Performance Management for Citrix Service Providers"},"content":{"rendered":"
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\"TotalAs every Citrix Service Provider (CSP)\u00a0<\/a>can attest, delighted customers and enthusiastic references are the basis for high renewal rates and new wins.<\/div>\n<\/div>\n<\/div>\n<\/div>\n

eG Enterprise has been addressing performance monitoring and management for on-premises organizations for many years. And although CSPs\u00a0may not realize it,\u00a0these same services are extended and uniquely modified for cloud\/hosting\u00a0requirements as well.<\/p>\n

CSPs who\u00a0offer virtualized applications and\u00a0desktops for their\u00a0customers via Citrix XenApp and XenDesktop\u00a0face increased competition due to more complex customer environments\u00a0and customer demands\u00a0for\u00a0increasingly\u00a0higher service levels. From a technical standpoint, these organizations must\u00a0walk a fine line to\u00a0provide the best possible service based on optimally\u00a0apportioned system resources. Allocating insufficient resources causes an unacceptable end-user experience, whereas allocating too many resources adds unnecessary cost.<\/p>\n

Further, from a CSP\u00a0business perspective, dramatically growing help desk, operations, and infrastructure staff to support increasing technical demands is typically not feasible, and\u00a0even when\u00a0some headcount increases are possible, finding qualified Citrix staff has become increasingly difficult.<\/p>\n

For today’s Citrix Service Provider,\u00a0it is necessary to adopt\u00a0a\u00a0strategic business and technical solution\u00a0that will enable fast and definitive root cause analysis, proactively minimize issues, and enable self-help options for customers. Unified performance management from eG Innovations provides visibility throughout the Citrix stack and across the infrastructure, with automated, correlated issue diagnosis to greatly reduce time to problem identification and resolution.<\/p>\n

Some key features that are uniquely available as part of eG Enterprise monitoring for Citrix Service Providers<\/a>:<\/p>\n