{"id":4986,"date":"2016-11-03T14:30:27","date_gmt":"2016-11-03T18:30:27","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=4986"},"modified":"2022-11-12T22:45:12","modified_gmt":"2022-11-13T03:45:12","slug":"it-alert-fatigue","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/it-alert-fatigue\/","title":{"rendered":"IT Alert Fatigue"},"content":{"rendered":"

<\/span>Too Many IT Alerts and What You Can Do About It<\/span><\/h2>\n

\"The<\/a>I read an interesting report from the Citrix Technology Office which used the term “infotoxification”:<\/p>\n

People today are expected to filter, understand and act upon an enormous mountain of data. Consequently they are overwhelmed; they are \u201cinfo-toxicated.\u201d Existing tools that are used to help people process and communicate information are creating large inefficiencies in their workdays. \u2013 2020 Technology Landscape, Citrix Technology Office<\/em><\/p><\/blockquote>\n

From an IT perspective, this sounds a lot like what DevOps calls IT alert fatigue<\/a>. But it’s not just the volume of IT alerts that wears down critical IT staff, it’s the quality<\/em> of the alert and what effort is required to remediate it.<\/p>\n

I\u2019ve ranted about this in the past:<\/p>\n

Defining Event Quality should be from a services perspective \u2013\u00a0providing meaningful notifications<\/strong> (Events that clearly indicate the area of responsibility, what action needs to be taken, by whom, and why) \u2013\u00a0and presents a significant opportunity for cost reduction, particularly in the areas of unplanned work (fire-fighting) and reduced incident volume. These benefits can drive other improvements in availability, opportunity cost and staff morale. \u2013\u00a0The Business Case for Event Management Automation, MyServiceMonitor, LLC<\/em><\/p><\/blockquote>\n

The concept of meaningful notifications goes to the heart of the eG Innovations value proposition.<\/p>\n

<\/span>How to Avoid False IT Alerts?<\/span><\/h2>\n

It’s well known that if the majority of alerts are false, we will get desensitized and begin to ignore them. That screen in the data center with all those red lights that we consistently ignore is the digital version of the boy who cried wolf.<\/p>\n

But when your IT staff gets an alert that requires root-cause analysis<\/a> \u2013 that is, they need to take a look at various charts and graphs and interpret the data to determine what actions to take \u2013 this requires time and effort<\/em>. This is another contributor to alert fatigue.<\/p>\n

This is what happens when you solve information overload with yet more information.<\/p>\n

Don’t get me wrong, I’m all for analytics, but what IT (and the business) requires is a rapid isolation of anomalies in IT services that support the business. From an eG perspective, you’re welcome to parse through charts and graphs, perform detailed diagnosis and learn about what’s really happening with your IT services\u2026<\/p>\n

\u2026or you could simply look at eG’s alert window<\/a>.<\/p>\n

\"Alert<\/a>

eG Enterprise Alert Window \u2013 Clear, Actionable Performance Answers<\/p><\/div>\n

Learn how proactive monitoring software minimizes risk of downtime and false alerts.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Too Many IT Alerts and What You Can Do About It I read an interesting report from the Citrix Technology Office which used the term “infotoxification”: People today are expected to filter, understand and act upon an enormous mountain of data. Consequently they are overwhelmed; they are \u201cinfo-toxicated.\u201d Existing tools that are used to help […]<\/p>\n","protected":false},"author":14,"featured_media":5012,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[366],"tags":[51,85,139,161,164,210],"class_list":["post-4986","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-end-to-end-monitoring-e2e","tag-application-performance-management-2","tag-citrix-performance-monitoring","tag-eg-innovations","tag-it-infrastructure-management","tag-it-performance-management","tag-performance-monitoring"],"acf":[],"yoast_head":"\nAlert Fatigue \u2013 Avoid IT Alert Storms | eG Innovations<\/title>\n<meta name=\"description\" content=\"When too many IT alerts are received, IT teams are overstressed, overworked & may miss serious problems. 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