{"id":5234,"date":"2017-03-16T15:00:43","date_gmt":"2017-03-16T19:00:43","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=5234"},"modified":"2022-10-31T08:54:38","modified_gmt":"2022-10-31T12:54:38","slug":"time-for-real-user-monitoring-rum-to-ante-up","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/time-for-real-user-monitoring-rum-to-ante-up\/","title":{"rendered":"Time for Real User Monitoring (RUM) to Ante Up"},"content":{"rendered":"<p><a href=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2017\/03\/real-user-monitoring-ante-up-featured.jpg\" data-rel=\"lightbox-image-0\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-5242 alignright\" src=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2017\/03\/real-user-monitoring-ante-up-featured.jpg\" alt=\"Time for Real User Monitoring to Ante Up\" width=\"300\" height=\"200\" border=\"0\" srcset=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2017\/03\/real-user-monitoring-ante-up-featured.jpg 300w, https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2017\/03\/real-user-monitoring-ante-up-featured-140x93.jpg 140w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a>I started to write this post about <a href=\"https:\/\/www.eginnovations.com\/real-user-monitoring\">Real User Monitoring<\/a> (RUM), and of course quickly found out just how many vendors\u00a0are <em>also<\/em> blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different?<\/p>\n<p>Today\u2019s digital business processes are web-based and managing the actual quality of the digital experience has driven Real User Monitoring (RUM) to a mission-critical status. RUM allows operators to test the actual service quality delivered, in both development and production environments.<\/p>\n<p>Back in 2001 eG Innovations announced a (unique at the time) &#8220;web adaptor&#8221; technology that enabled customers to monitor real web transactions. Of course, we also made sure that these end user experience metrics were embedded into our patented root-cause diagnosis technology. This enables our customers to not only know <strong>where<\/strong> a problem is, but <strong>why<\/strong> it is happening.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"RUM_addresses_the_WHERE\"><\/span>RUM addresses the WHERE<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Today the requirements for real user monitoring (RUM) are much broader, and eG Innovations has enhanced our capabilities:<\/p>\n<ul>\n<li>Identify and fix issues before they impact your business and before users notice<\/li>\n<li>Know exactly what users of your browser and mobile applications are seeing with each access<\/li>\n<li>View breakdowns of performance by components, by tiers, by locations, by pages and more<\/li>\n<li>Uncover web application bottlenecks that are affecting performance<\/li>\n<li>Enhance the user experience based on analysis of user behavior, device and browser usage<\/li>\n<li>Better performance means better conversions and higher customer retention<\/li>\n<\/ul>\n<p>Real User Monitoring enables IT to quickly triage slowness and isolate <strong>where<\/strong> problem areas are (i.e., is it the network, server backend, content download or the front-end browser?)<\/p>\n<p>These enhancements include unified visibility, geographic dashboards, analytics and optimization capabilities as well. RUM with eG Enterprise enriches your understanding of demand and delivery across global locations. But these features are rapidly becoming the &#8220;ante&#8221; for playing in the RUM game.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"RUM_does_not_address_the_WHY\"><\/span>RUM does not address the WHY<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>What&#8217;s old for eG Innovations may be new for real user monitoring users. Our patented and industry-first virtualization-aware, auto-diagnosis capability added to the simplicity of detecting, diagnosing and repairing performance problems in complex physical, virtual and cloud environments. It is a critical differentiator worth understanding. By automating these additional diagnostics, eG Innovations can tell you specifically <strong>why<\/strong> slowness is occurring as well.<\/p>\n<p>I heard a customer once say something about how measurements need to have a path to action, and the shortest path to resolving end user experience performance issues will always be the &#8220;winning hand.&#8221;<\/p>\n<p>So if you&#8217;re looking into refreshing your approach to real user monitoring, considering application performance management solutions, or looking into performance monitoring as part of a DevOps initiative, you might want to put eG Enterprise on your short list.<\/p>\n<p>It&#8217;s time to up the ante.<\/p>\n<p>For more information, learn about <a href=\"https:\/\/www.eginnovations.com\/real-user-monitoring\">Real User Monitoring with eG Enterprise<\/a>.<\/p>\n<p><a href=\"https:\/\/www.eginnovations.com\/blog\/synthetic-vs-real-user-monitoring\/\">Learn more about Synthetic Monitoring vs Real User Monitoring.<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I started to write this post about Real User Monitoring (RUM), and of course quickly found out just how many vendors\u00a0are also blogging about this. Clearly managing the end user experience has reached a fever pitch. So what makes eG Innovations different? Today\u2019s digital business processes are web-based and managing the actual quality of the [&hellip;]<\/p>\n","protected":false},"author":14,"featured_media":5248,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"categories":[371],"tags":[1180,629,1526,1184,1530,1178,357,1529,1527,1528],"class_list":["post-5234","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-application-performance-monitoring-apm","tag-apdex-score","tag-apm-tools","tag-benefits-of-rum","tag-javascript-injection","tag-network-latency","tag-page-load-time","tag-rum","tag-rum-apm","tag-what-is-rum","tag-why-rum"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Time for Real User Monitoring (RUM) to Ante Up | eG Innovations<\/title>\n<meta name=\"description\" content=\"This article explores the role of RUM - Real User Monitoring: identifying &quot;where&quot; user-impacting slowdowns occur vs understanding &quot;why.&quot;\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.eginnovations.com\/blog\/time-for-real-user-monitoring-rum-to-ante-up\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Time for Real User Monitoring (RUM) to Ante Up | eG Innovations\" \/>\n<meta property=\"og:description\" content=\"This article explores the role of RUM - Real User Monitoring: identifying &quot;where&quot; user-impacting slowdowns occur vs understanding &quot;why.&quot;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.eginnovations.com\/blog\/time-for-real-user-monitoring-rum-to-ante-up\/\" \/>\n<meta property=\"og:site_name\" content=\"eG Innovations\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/eGInnovations\" \/>\n<meta property=\"article:published_time\" content=\"2017-03-16T19:00:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-10-31T12:54:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.eginnovations.com\/blog\/wp-content\/uploads\/2017\/03\/real-user-monitoring-ante-up-featured1.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"300\" \/>\n\t<meta property=\"og:image:height\" content=\"200\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"John Worthington\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/jMarcusWorthy\" \/>\n<meta name=\"twitter:site\" content=\"@eginnovations\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"John Worthington\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Time for Real User Monitoring (RUM) to Ante Up | eG Innovations","description":"This article explores the role of RUM - 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