{"id":5982,"date":"2017-10-26T11:55:14","date_gmt":"2017-10-26T15:55:14","guid":{"rendered":"https:\/\/www.eginnovations.com\/blog\/?p=5982"},"modified":"2022-11-27T11:16:34","modified_gmt":"2022-11-27T16:16:34","slug":"knowledge-management-unified-monitoring","status":"publish","type":"post","link":"https:\/\/www.eginnovations.com\/blog\/knowledge-management-unified-monitoring\/","title":{"rendered":"How Unified Monitoring Benefits Knowledge Management"},"content":{"rendered":"

\"HowThe purpose of knowledge management is to share ideas and experiences, and to get the right information and knowledge to the right person at the right time.<\/p>\n

Rediscovering knowledge is a form of rework and sometimes runs rampant, especially as it relates to monitoring and event management, since in many cases there are just too many monitors to make knowledge sharing very easy. This is where a unified monitoring<\/a> solution can help.<\/p>\n

<\/span>Unified Monitoring and Knowledge Management<\/span><\/h2>\n

The modern IT stack has become diverse and distributed, and multiple monitoring tools make managing heterogeneous platforms and multi-vendor devices a huge challenge.<\/p>\n

This has the following impacts on knowledge management.<\/p>\n

    \n
  1. When each tier uses a different monitoring tool, it\u2019s easy to see how the \u201cnot my problem<\/strong><\/a>\u201d mindset can be perpetuated in an organization. In some ways, this can lead to a culture that tends not<\/em> to share knowledge.<\/li>\n<\/ol>\n
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    1. The lack of a single integrated view into end-to-end IT services<\/strong><\/a> inhibits rapid, proactive diagnosis and resolution of end user performance issues. This is a form of real-time knowledge sharing that directly impacts the bottom line.<\/li>\n<\/ol>\n
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      1. Knowledge tends to become as fragmented as the number of different monitoring tools in use. There\u2019s no single pane of glass<\/strong><\/a> that can aggregate all knowledge artifacts, particularly as they relate to the management of events.<\/li>\n<\/ol>\n

        Following the links above will offer more details on #1 and #2, but what about aggregating knowledge artifacts? This post will provide a few details on how eG Enterprise addresses this aspect of knowledge management.<\/p>\n

        <\/span>eG Enterprise and Knowledge Management<\/span><\/h3>\n

        eG Enterprise provides a single pane of glass view that allows enterprise IT teams to collaborate easily and solve key problems. Unparalleled visibility also allows IT architects to determine how to right-size and optimize their IT infrastructures for maximum ROI.<\/p>\n

        Our patented automatic root-cause diagnosis technology is designed for dynamic, inter-dependent physical, virtual and cloud infrastructures where proactive monitoring and rapid diagnosis of problems is a challenge.<\/p>\n

        When an administrator views measurements in eG Enterprise, each measurement has an associated icon, that when clicked will show the fix history tab associated with that measurement as illustrated below.<\/p>\n

        \"Knowledge

        Figure 1 – Fix history and feedback<\/p><\/div>\n

        Monitor users can see the fix history as they navigate eG Enterprise without having to search for knowledge about a specific measurement. The fix history page allows viewing of the details associated with a selected component, test, measure or descriptor.<\/p>\n

        The eG Enterprise knowledgebase allows authorized users to search the knowledgebase as well. These searches , or a specific component, an IT system, an IT a service, or a zone (i.e., a data center or a geographic region). Of course, searches can also be by a specific problem\/fix of interest as well.<\/p>\n

        \"Knowledge

        Figure 2 \u2013 Knowledgebase search<\/p><\/div>\n

        <\/span>Sharing Knowledge Across Service Teams<\/span><\/h3>\n

        The service monitoring intelligence provided by eG Enterprise is ideal for sharing knowledge across diverse IT stakeholders. This is consistent with service management, IT-as-a-Service and DevOps movements.<\/p>\n

        As part of a larger service knowledge management system (SKMS) eG Enterprise can:<\/p>\n