ShareFile Devices Test

Administrators should keep an eye on the devices that are actively using the ShareFile account, so that sudden/unexpected spikes in the count of active devices can be detected and the reasons investigated. This load-focus also helps administrators understand how effectively their device licenses have been utilized, so that they can precisely tell when more licenses will have to be purchased. The status of these devices should also be tracked at regular intervals, so that administrators know which devices continue to be a threat to the Sharefile environment and for which ones the ban can be lifted.

To perform all the aforesaid checks, the ShareFile Devices test can be used! This test keeps tabs on the devices that are active on the ShareFile account at any given point in time, and thus points to the current device load on ShareFile. Moreover, the test reveals the number and names of devices that have been locked, wiped, or waiting to be wiped, so that administrators can accurately identify those devices (if any) for which such restrictions can be revoked and those on which they need to be maintained.

Target of the test : Citrix ShareFile

Agent deploying the test : A remote agent

Outputs of the test : One set of results for the Citrix ShareFile account that is monitored

Configurable parameters for the test
  1. Test period - How often should the test be executed
  2. Host - The host for which the test is to be configured.
  3. port – The port at which the host listens. By default, this is NULL.
  4. email id – Provide the email ID of the Sharefile user with ‘Admin’ access to Sharefile. The credentials of this user are necessary for enabling this test to connect to the Sharefile REST API, running API commands, and pulling out metrics.  
  5. password – Specify the password associated with the configured email id
  6. CONFIRM PASSWORD – Confirm the password by retyping it here.
  7. ssl – Indicate whether/not Sharefile is SSL-enabled. By default, this flag is set to Yes.
  8. days – Here, specify how frequently a device should have accessed ShareFile for it to be counted as an Active/Connected device. For instance, if the number 30 is specified against days, then this test will include all devices that have accessed ShareFile at least once in the last 30 days (or more) in the Active/Connected Devicescount.
  9. DETAILED DIAGNOSIS - To make diagnosis more efficient and accurate, the eG Enterprise embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability
    • Both the normal and abnormalfrequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Active/Connected Devices:

Indicates the number of devices that are active on/connected to Sharefile.


This measure reports the count of devices that have connected to ShareFile at least once in the configured number of days.

To know which are the active devices, use the detailed diagnosis of this measure.

Recently registered devices:

Indicates the number of devices that registered with ShareFile during the last measurement period.



Locked devices:

Indicates the number devices that are locked currently.


If the device is lost, but administrators are not sure it was stolen, they can remotely "lock" the device.

Use the detailed diagnosis of this measure to know which devices have been locked.

Devices in wipe requested state:

Indicates the number of devices for which a wipe has been requested currently.


If a device is stolen or lost, administrators can send a request to have all data on that device erased. To know the devices for which such wipe requests have been sent, use the detailed diagnosis of this measure.

Wiped devices:

Indicates the number of devices on which data has been erased.


Use the detailed diagnosis of this measure to know from which devices data has been wiped.

Total devices:

Indicates the total number of devices registered with ShareFile.



Use the detailed diagnosis of the Wiped devices measure to know from which devices data has been wiped, the user using that device, the email ID of that user, and when the device last logged in.

Figure 1 : The detailed diagnosis of the Wiped devices measure