Citrix Receivers Test

If a user complains of slowness when accessing applications/dekstops launched on a Citrix server, administrators may instantly want to know which type/version of Receiver that user is connecting from . This knowledge will ease the troubleshooting pains of administrators as it will clearly indicate if the slowdown occurred owing to the usage of an unsupported or an outdated Receiver. To obtain this knowledge, administrators can use the Citrix Receivers test. With the help of this test, administrators can identify the Citrix Receivers that are in use, determine which user is logging into the Citrix environment using which Receiver, and in the process, figure out if any Receiver-related issues are contributing to a user’s unsatisfactory experience with Citrix.

Target of the test : Any Citrix server

Agent deploying the test : An internal agent

Outputs of the test : One set of results for every Reveiver type/version auto-discovered

Configurable parameters for the test
  1. TEST PERIOD – How often should the test be executed
  2. Host – The host for which the test is to be configured
  3. Port – Refers to the port used by the Citrix server.
  4. report by domain name – By default, this flag is set to Yes. This implies that by default, the detailed diagnosis of this test will display the domainname\username of each user who logged into the Citrix server. This way, administrators will be able to quickly determine which user logged in from which domain. If you want the detailed diagnosis to display the username alone, then set this flag to No
  5. report by receiver type - By default, this flag is set to No. This implies that by default, this test will report one set of metrics for every Receiver version. To make sure that the test reports metrics for each Receiver type instead, set this flag to Yes.
  6. DETAILED DIAGNOSIS - To make diagnosis more efficient and accurate, the eG Enterprise suite embeds an optional detailed diagnostic capability. With this capability, the eG agents can be configured to run detailed, more elaborate tests as and when specific problems are detected. To enable the detailed diagnosis capability of this test for a particular server, choose the On option. To disable the capability, click on the Off option.

    The option to selectively enable/disable the detailed diagnosis capability will be available only if the following conditions are fulfilled:

    • The eG manager license should allow the detailed diagnosis capability
    • Both the normal and abnormal frequencies configured for the detailed diagnosis measures should not be 0.
Measurements made by the test
Measurement Description Measurement Unit Interpretation

Users connected from this type:

Indicates the number of users who are currently connected to Citrix via Receivers of this type/version.


Use the detailed diagnosis of this measure to know which user connected via a Receivers of a particular type/version.