Get unparalleled visibility into the performance of your Azure Virtual Desktops (AVDs). Monitor the entire AVD service delivery chain: Azure portal, Azure AD, Azure Host Pools, brokering and session hosts. Monitor all aspects of AVD user experience: logon time, launch time, screen latency, input delay and more.
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Microsoft Azure Virtual Desktop is a popular cloud-hosted virtual desktop service that organizations worldwide are adopting. AVD provides a number of features including multi-session Windows 10 experience, simplified management, optimizations for Office 365, support for Microsoft RDS and much more at a very affordable price.
For Azure - AVD to become the preferred means of providing digital workspaces, it must be simple to monitor, diagnose and report on. Microsoft's Azure Monitor, the administration tool for AVD can be used for monitoring. However, setting up monitoring dashboards is tedious and time consuming and the web navigation is not intuitive. Hence, IT operations teams need a simple to use, purpose-built monitoring, diagnosis and analytics solution for Azure - AVD.
eG Enterprise is an end-to-end monitoring solution that provides incredible in-depth AVD monitoring to help you provide an excellent end-user experience by spotting performance issues before they become problems. With eG Enterprise you can:
I'm impressed what eG Enterprise has to offer in end-to-end monitoring for Azure Virtual Desktop. The auto discovery capabilities, including out of the box thresholds, allow for easy and fast configuration. Getting detailed insights in logon duration, application launch times and the perceived end user experience is great. The ability to gather load simulation tests details using a synthetic user is super helpful and the way they are displayed in the console is great. 
Different IT stakeholders are involved in a Azure - AVD deployment and each of them has different requirements for a monitoring solution:
eG Enterprise is a purpose-built monitoring solution for digital workspaces. Its integration with Azure - AVD allows IT administrators monitor and manage all aspects of user experience - from ensuring fast response to troubleshooting problems quickly and rapidly to proactively planning their deployments.
With eG Enterprise for Azure - AVD, IT teams can:
Historical reports provide AVD administrators with all the details they need for compliance reporting and infrastructure optimization.
The main questions that customers have about AVD services include:
Yes, it does. Azure Monitor is very laborious to set up. The out of the box capabilities are limited. Administrators will not be able to get ready answers to the questions they have about AVD availability, user experience, usage and performance. Hence, the need for out of the box, specialized monitoring tools like eG Enterprise.
There are three aspects of Microsoft AVD monitoring. Synthetic monitoring is agent-less and is based on simulating user actions. Monitoring of the Azure account is agent-less using Azure APIs - this provides information on desktop pools, session hosts status, sessions and billing. Azure AD can also be monitored using these APIs and logs. Monitoring of session hosts is agent-based and provides details on real user experience, usage and performance of the session hosts.
No. eG Enterprise's universal agent is capable of monitoring Microsoft AVD services.
Synthetic monitoring and monitoring of Azure services require an application license each. Monitoring of session hosts is based on the number of unique or concurrent users accessing the virtual desktop service. Speak to us about your requirements.
No, the only requirements are that the agents deployed on Microsoft AVD session hosts should be able to communicate using SSL to an eG manager (whether it is in the cloud or on-premises). Users can choose to deploy eG Enterprise themselves on-premises or to a cloud of their choice, or take advantage of eG’s managed SaaS option if they prefer to free themselves from the demands of infrastructure and/or management and maintenance.
eG Enterprise provides reports targeted at different stakeholders across the organization. There are executive reports for management outlining where the performance bottlenecks lie, and operations reports that provide the detailed insights that IT admins need. Domain-specific reports for AVD provide all the details that administrators need for compliance reporting and infrastructure optimization. Reports on who logged in, at what times, which applications they accessed, resources they used and how their user experience was. Additionally, user active/idle times during a session are also tracked. Users can also define custom reports on all metrics, signals and logs that eG Enterprise collects.
Organizations can boost user satisfaction and productivity by reducing downtime and slowtime. IT support cost can be reduced and operational efficiency can be enhanced because problem diagnosis is streamlined, involves less finger-pointing and is more effective. Empirical insights also help with right-sizing, optimization and capacity planning as well.
