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What is eG Enterprise?
eG Enterprise Architecture
eG Manager
eG Agent
Database
eG Web Console
eG Enterprise Deployment Models
Where to locate the eG Manager?
Quick Steps to Install eG Manager and Agents for Enterprise Deployments
Quick Steps to Install eG Manager and Agents for SaaS Deployments
eG Manager Installation
Pre-requisites for Installing eG Manager
Pre-requisites for Configuring an eG Database on a Microsoft SQL Server
Recommended Browser Settings
Internet Explorer Settings
Chrome Settings
Mozilla Firefox Settings
eG Manager on Windows
Installing and Configuring the eG Manager
Silent Mode Installation of the eG Manager
Configuring Redundancy for the eG Manager on Windows
Starting the eG Manager
Testing the SSL Installation
Increasing the Memory of the eG Manager
Stopping the eG Manager
Uninstalling the eG Manager
Manually Uninstalling the eG Manager
eG Manager on Unix
Installing the eG Manager on Linux/CentOS
Configuring the eG Manager
Configuring Manager Redundancy
Installing the eG Manager on Privileged Ports
Configuring Tomcat to Listen on Multiple Ports
Starting eG Manager
Increasing the Memory of the eG Manager Process
Uninstalling eG Enterprise
SSL-Enabling eG Manager
SSL-Enabling the eG Manager on Windows
SSL-Enabling the eG Manager Using a Certificate Signed by an Internal CA
SSL-Enabling the eG Manager Using a Signed Certificate Obtained from a Valid Certifying Authority
SSL-enabling the eG Manager on Unix
SSL-Enabling the eG Manager Using a Certificate Signed by an Internal CA
SSL-Enabling the eG Manager Using a Signed Certificate Obtained from a Valid Certifying Authority
Configuring Double-byte Support for eG Enterprise
Troubleshooting
Installing the eG Manager
Configuring the eG Manager
Starting the eG Manager
SSL-Enabling the eG Manager
Configuring Double-byte Support
eG Agent Installation
Pre-requisites for Installing eG Agent
eG Agent on Windows
Installing and Configuring the eG Agent on Windows
Installing an eG Agent on a Citrix PVS Gold Image
Silent Mode Installation of the eG Agent
Enabling the eG Agent to Allow Trusted Certificates
Extracting the SSL Certificate to a Certificate File
Importing the SSL Certificate into the JRE of the eG Agent
Importing SSL Certificate into the Windows Trust Store of the eG Agent Host
Starting the eG Agent
Starting the eG Agent on a Windows 2008/7/Vista System with Italian Locale
The eG Agent Services
Troubleshooting failure of the eG Agent
Overheads of the eG Agent on Windows
Increasing the Memory of the eG Agent
Configuring High Availability for the eG Agent
Creating a Windows Cluster
Creating a Windows File Share
Configuring Cluster Quorum Settings
Adding the eG Agent Service as a Cluster Resource
Stopping the eG Agent
Uninstalling an eG Agent
Manually Uninstalling the eG Agent
eG Agent on Unix
Installing an eG Agent on Solaris
Installing an eG Agent on Linux
Installing an eG Agent on AIX
Installing an eG Agent on HP-UX
Installing an eG Agent on an HP-UX Server Running an Itanium Processor
Silent Mode Installation of the eG Agent on Unix
Installing an eG Agent on Linux in the Silent Mode
Installing an eG Agent on Solaris in the Silent Mode
Installing an eG Agent on AIX in the Silent Mode
Installing an eG Agent on HPUX in the Silent Mode
Installing an eG Agent on HPUX Host with Itanium Processor in the Silent Mode
Configuring the eG Agent
Enabling the eG Agent to Allow Trusted Certificates
Extracting the SSL Certificate to a Certificate File
Importing the SSL Certificate into the JRE of the eG Agent
Starting the eG Agent
Overheads of the eG Agent on Unix
Increasing the Memory of the eG Agent
Uninstalling eG Enterprise
Installing an eG Agent on the Manager System in a SaaS Deployment
eG Agent's JRE Variations
Troubleshooting
Installing the eG Agent
Starting the eG Agent
Manually Installing / Uninstalling the Auto-restart Feature for the eG Agent / Manager
Configuring eG Enterprise to Work in NATed Environments
Manager behind a NAT
Agent on a Public IP
Agent behind a NAT
Managing Agents in Multiple Private Networks
Introduction
Licensing of the eG Manager
Types of eG Monitoring Licenses
Server-based eG Monitoring License
The-OS-Monitor
The Virtualization Monitor
The Application Monitor
The eG External Monitor
User/Desktop-based eG Monitoring License
Named User/Desktop Licensing
Concurrent User/Desktop Licensing
Licensing of eG Manager Add-Ons
Integration Console
Trouble Ticket Manager
eG Reporter
Remote Control Actions
SMS Alerts
Manager Redundancy
Client Emulation
Agent Per System
Configuration Reporting and Change Tracking
Metrics Aggregation
Detailed Diagnosis
Supermanager
Licensing FAQ
eG Enterprise Monitoring Capabilities
Introduction
How to Monitor Citrix Access Gateway Server Using eG Enterprise
Monitoring the Citrix Access Gateway on Windows
The .Net Layer
ASP Lock Threads Test
ASP .Net App Requests Test
ASP .Net Applications Test
ASP .Net Workers Test
ASP .Net Sessions Test
The Web Server Layer
The CAG Service Layer
CAG Data Layer Test
CAG Sessions Test
Monitoring the Citrix Access Gateway on Linux
The Operating System Layer
Host Storage Test
Host System Test
The Network Layer
The Tcp Layer
The Application Processes Layer
Host Processes Test
The Access Gateway Service Layer
CAG Licenses Test
CAG Logins Test
Introduction
How does eG Monitor the Citrix App Controller?
Pre-requisites for monitoring Citrix App Controller
Managing the Citrix AppController
Monitoring Citrix App Controller
The AppController Service Layer
AppC Certificates Test
AppC Logon Status Test
AppC Operations Test
The Applications Layer
Application Policies Test
Apps Test
The User and Devices Layer
AppC User Logins Test
AppC Users Test
Devices Test
User Logons by Receiver Test
Introduction
How to Monitor the Citrix Branch Repeater Using eG Enterprise?
Managing the Citrix Branch Repeater
The Citrix Branch Repeater Monitoring Model
The Operating System Layer
CBR CPU Utilization Test
CBR Uptime Test
The Network Layer
The Branch Repeater App Layer
CBR Application Traffic Test
The Branch Repeater Service Layer
CBR Scaler Statistics Test
CBR Connection Status Test
CBR ICA Statistics Test
CBR Level Service Class Test
CBR Links Test
CBR Service Classes Test
CBR Quality of Service Test
Citrix CloudBridge
Managing the Citrix CloudBridge
Monitoring Citrix CloudBridge
The Operating System layer
HA Status Test
Introduction
How Does eG Enterprise Monitor the Citrix Cloud Connector
How to Monitor the Citrix Cloud Connector Using eG Enterprise
Managing the Citrix Cloud Connector
Configuring Tests for the Citrix Cloud Connector
Monitoring the Citrix Cloud Connector
The Connector Service Layer
Citrix Cloud Connectivity Test
Citrix High Availability Service Test
Citrix High Availability XML Service Test
Introduction
How Does eG Enterprise Monitor the Citrix Cloud Site?
How to Monitor the Citrix Cloud Site Using eG Enterprise?
Managing the Citrix Cloud Site
Configuring Tests for the Citrix Cloud Site
Monitoring the Citrix Cloud Site
The Site Layer
Site Details - Cloud Test
Zone Details - Cloud Test
Tag Usage - Cloud Test
The Infrastructures Layer
Hypervisor Details - Cloud Test
The Controllers Layer
Controller Details - Cloud Test
Controller Service Details - Cloud Test
The Delivery Groups Layer
Delivery Groups - Cloud Test
Load Evaluator Index - Cloud Test
Machine Catalog Details - Cloud Test
The Applications Layer
Applications - Cloud Test
Applications Groups - Cloud Test
The Users Layer
Session and Application States - Cloud Test
Login Details - Cloud Test
Introduction
Citrix Delivery Controller v3-4 Monitoring Using eG Enterprise
How to Monitor Citrix Delivery Controller 3-4 Using eG Enterprise
Monitoring the Citrix Delivery Controller 3/4
The XenApp Server Layer
CitrixEnumerations Test
Citrix IMA Test
Citrix Server Test
Server Work Items Test
Citrix License Stats Test
Citrix XML Threads Test
The VM Platform Layer
VM Platform Status Test
The Desktop Controllers Layer
Time Sync with Domain Test
DNS Check Test
Data Store Check Test
WCF EndPoints Test
Controller Services Test
Xen DDC Alerts Test
DDC Controller Status Test
The DDC Farm Layer
Desktops in Farm Test
Xen Administrator Test
DDC Farm Test
DDC License Server Test
The Desktop Groups Layer
Desktop Groups in Farm Test
Desktop Groups in Controller Test
VM Platform for Desktop Group Test
Desktop Groups Availability Test
The Virtual Desktops Layer
Virtual Desktops Agents Test
Virtual Desktops in Farm Test
Virtual Desktops in Controller Test
Virtual Desktop Connectivity Test
Virtual Desktop Logins in Farm Test
Virtual Desktop Logins in Controller Test
Virtual Desktop Disconnects in Farm Test
Virtual Desktop Disconnects in Controllers Test
Troubleshooting
Citrix Delivery Controller v5 Monitoring Using eG Enterprise
How does eG Enterprise Monitor the Xen Desktop Broker 5?
Monitoring the Citrix Delivery Controller 5
The VM Platform Layer
Hypervisor Connections Test
The Desktop Controllers Layer
Domain Controller Time Check Test
DNS Check Test
WCF EndPoints Test
Data Store Check Test
Controller Services Test
Controllers Test
Controller Active Site Services Test
Citrix Broker Service Test
Citrix Configuration Service Test
Citrix Host Service Test
Citrix AD Identity Service Test
Citrix Machine Creation Service Test
Citrix Machine Identity Service Test
Citrix XML Services Test
XenDesktop Alerts Test
The Desktop Sites Layer
Brokering Machines Test
Catalog Details Test
Site Details Test
The Desktop Groups Layer
Desktop Groups Test
Availability of Desktop Groups Test
Unregistered Desktops Test
The Virtual Desktops Layer
Desktop Disconnects in Controller Test
Desktop Logins in Controller Test
Desktop Applications Test
Desktops Agents Test
Desktops in Controller Test
Connectivity to Virtual Desktop Test
Citrix Delivery Controller v7 Monitoring Using eG Enterprise
How to Monitor Citrix Delivery Controller 7 Using eG Enterprise
Monitoring Citrix Delivery Controller 7
The Infrastructures Layer
Hypervisor Details Test
The Site Layer
Site Details Test
AppDisk Details Test
Zone Details Test
Power Management Actions Test
The Controllers Layer
Controller Details Test
Controller Services Test
Citrix Configuration Logging Service Test
Citrix Delegated Admin Service Test
Citrix Environment Test Service Test
Citrix Monitor Service Test
Citrix Storefront Service Test
Citrix XML Access Test
License Details Test
Controller Database Connectivity Test
Citrix High Availability Service Test
Citrix High Availability XML Service Test
The Delivery Groups Layer
Delivery Groups Test
Delivery Groups - Site Test
Brokering Machines Test
Brokering Machines - Site Test
Machine Catalogs Test
Load Evaluator Index Test
The Applications Layer
Applications Test
The Users Layer
Session States - Broker Test
Session States - Site Test
Login Details - Broker Test
Login Details - Site Test
Broker Log Test
Introduction
How to monitor Citrix Director 7.x using eG Enterprise
Monitoring the Citrix Director 7.x
The Delivery Groups Layer
Desktop OS Machines Test
Failed Machines Test
Server OS Machines Test
The Users Layer
Logon Performance Test
Session Details Test
User Connection Failures
User Connections Test
User Logon Performance Test
Introduction
How Does eG Enterprise Monitor the Citrix Federated Authentication Server?
How to Monitor Citrix Federated Authentication Server Using eG Enterprise?
Monitoring the Citrix Federated Authentication Server
The-Citrix-Federated-Authentication-Service-Layer
Citrix FAS Authorization Certificates Test
Citrix FAS Authorization Definitions Test
Citrix FAS Details Test
Citrix FAS MS Certificate Authority Details Test
Citrix FAS Servers Test
Citrix FAS User Certificate Details Test
What is Citrix License Server
Why Monitor Citrix License Server
How to Monitor Citrix License Server Using eG Enterprise?
Monitoring Citrix License Servers
The Citrix License Layer
Citrix Licenses Test
Introduction
How to Monitor Citrix NetScaler - MAS HDX and Web Insight
Managing the Citrix NetScaler - MAS HDX Insight
Managing the Citrix NetScaler - MAS Web Insight
Monitoring Citrix NetScaler MAS - HDX Insight
The HDX Licenses Layer
HDX SSL VPN Licenses Test
The HDX Gateways Layer
HDX Gateways Test
HDX Active Gateways Test
The HDX Infrastructure Layer
HDX Applications Test
HDX Channels Test
HDX Desktops Summary
HDX User Agents Test
The HDX Users Layer
HDX Application Logins Test
HDX Users Test
HDX Application Active Sessions Test
HDX Desktop Logins Test
HDX Desktop Users Test
HDX Desktop Active Sessions Test
Monitoring Citrix NetScaler MAS - Web Insight
The Web Servers Layer
Web Servers Test
The Web Applications Layer
Web Applications Test
The Web Devices Layer
Web Devices Test
Web HTTP Request Methods Test
Web HTTP Response Status Test
Web Operating Systems Test
Web User Agents Test
Web URLs Test
Web Clients Test
Web Media Types Test
Web Content Type Test
Introduction
How to Monitor Citrix NetScaler LB Using eG Enterprise
Monitoring Citrix NetScaler LB
The Operating System Layer
Ns Resources Test
The Network Layer
Ns VLANs Test
The Netscaler Service Layer
Ns HTTP Test
Ns TCP Test
Ns Usage Test
Introduction
How to Monitor Citrix NetScaler SDX Using eG Enterprise?
Managing the Citrix NetScaler SDX Appliance Using eG Enterprise
Configuring Tests for the Citrix NetScaler SDX Appliance
Monitoring Citrix NetScaler SDX
The Hardware Layer
SDX Hardware Sensors - Fan Test
SDX Hardware Sensors - Power Supply Test
SDX Hardware Sensors - Temperature Test
SDX Hardware Sensors - Voltage Test
SDX Resources - Hardware Test
SDX Resources - Software Test
The SDX Layer
SDX CPU Core Usage Test
SDX CPU Summary Test
SDX Memory Usage Test
SDX SSL Chips Test
SDX Storage - Disks Test
SDX Storage - Repository Test
SDX Uptime Test
SDX XenServer Uptime Test
The Network Layer
SDX Interfaces Test
SDX Throughputs Test
The VPX Instances Layer
SDX VPX Instance Status Test
SDX VPX Instances Test
Introduction
How to Monitor Citrix NetScaler VPX/MPX Using eG Enterprise?
Monitoring Citrix NetScaler VPX/MPX
The Operating System Layer
System Health – Standard Test
NetScaler CPU Usage Test
Disk Usage Test
Global Memory Usage Test
Feature Memory Usage Test
System Health – Auxiliary Test
NetScaler Uptime Test
High Availability Test
SSL Certificate Test
The Network Layer
Bridge Test
Interfaces Test
RNAT Test
RNAT IP Test
VLANs Test
The Protocols Layer
IP Test
NetScaler HTTP Test
ICMP Test
NetScaler TCP Test
NS TCP Retransmits Test
NetScaler UDP Test
DNS Test
SSL Test
The NetScaler Gateway Layer
Audit Logs Test
VPN Test
VPN Virtual Servers Test
Virtual Server Authentications Test
Connections Test
Top Sources Test
Top Destinations Test
Connection Delinks or Terminates Test
NetScaler License Information Test
The NetScaler Events Layer
Device Events Test
DHCP Events Test
HA Events Test
Interface Events Test
Memory Events Test
Monitor Events Test
PITBOSS Activities Test
Routing Test
Security Layer
AAA Stats Test
Application Firewall Test
Application Firewall – Profiles Test
Application Firewall Violations Test
Application Flows Test
Authorization Policies Test
SSL Logs Test
SSL VPN Errors Test
The Optimization Layer
Integrated Cache Test
Compression Test
The Load Balancing Layer
Load Balancing Service Test
Load Balancing Virtual Servers Test
Load Balancing Service Groups Test
GSLB Domains Test
GSLB Sites Test
GSLB Services Test
GSLB Virtual Servers Test
The NetScaler Users Layer
NetScaler Sessions Test
Introduction
How to Monitor Citrix Provisioning Server Using eG Enterprise
Monitoring Citrix Provisioning Servers
The Operating System Layer
The Network Layer
The Tcp Layer
The Application Processes Layer
The Windows Service Layer
The PVS Platform Layer
PVS Farm Test
PVS Servers Test
PVS Sites Test
PVS vDisk Pool Test
PVS Log Test
PVS Availability Check Test
The PVS Stores Layer
PVS Stores Test
PVS Default Store Path Test
PVS Default Write Cache Paths Test
The PVS Devices Layer
Device Collections Test
PVS Target Devices Test
Introduction
Administering the eG Manager to work with a Citrix Secure Gateway
Monitoring Citrix Secure Gateway
The CSG Service Layer
CSG Connection Test
CSG Traffic Test
CSG Validation Test
CSG SSL Test
CSG Data Test
CSG Performance Test
Introduction
Administering the eG Manager to work with a Citrix STA
Monitoring Citrix Secure Ticketing Authority (STA)
The STA Service Layer
STA Test
Introduction
How to Monitor Citrix Session Recording Server Using eG Enterprise?
Monitoring Citrix Session Recording Server
Citrix Session Recording Service Layer
Citrix Session Recording Storage Test
Citrix Session Recording Storage Manager Test
Introduction
Administering the eG Manager to monitor the Citrix ShareFile
Monitoring Citrix ShareFile
The Control Plane Layer
Control Plane Connectivity Test
ShareFile Storage Server Health
ShareFile Upload/Download Servers Test
The ShareFile Zones Layer
ShareFile Zones Test
The ShareFile Service Layer
ShareFile Account & Users Test
ShareFile Devices Test
ShareFile Files and Folders Test
ShareFile Operations Test
Introduction
Administering the eG Manager to monitor the Citrix Storage Zones
Monitoring Citrix Storage Zones
Introduction
Administering the eG Manager to work with the Citrix StoreFront server
Monitoring Citrix Storefront
The Remote Services Layer
Delegated Explicit Authentications Test
Delegated Kerberos Authentications Test
Delivery Controller Communications Test
NetScaler Gateways Test
The Authentication Services Layer
Explicit Core Authentications Test
Language Authentications Test
Password Authentications Test
Access Gateway Authentications Test
SAML Authentications Test
The Storefront Services Layer
Common Resources Test
Dazzle Resource Controller Test
Resource Subscription Test
Web Application Delivery Services Test
Citrix Delivery Service Log Test
Server Groups Test
Server Details Test
Stores Test
StoreFront Users Test
StoreFront Logon Status Test
Delegated Directory Claim Factory Test
Receiver for Web Test
StoreFront Resource Availability Test
Introduction
Administering the eG Enterprise suite to Work with the Citrix Web Interface
Monitoring Citrix Web Interface Servers
The Citrix XML Service Layer
Citrix XML Access Test
Introduction
How Does eG Enterprise Monitor Citrix WEM Broker?
Monitoring Citrix WEM Broker
The WEM Server Layer
WEM Database Connectivity Test
WEM License Server Connectivity Test
WEM Server Event Logs Test
Introduction
Administering the eG Manager to work with a Citrix XenApp Server 4/5/6.x
Monitoring Citrix XenApp Servers 4/5/6.x
The Operating System Layer
PVS Write Cache Test
Grid GPUs Test
The Application Processes Layer
HDX Port Connection Test
The Windows Services Layer
App-V Client Admin Log Test
App-V Client Operational Log Test
App-V Client Virtual Application Log Test
WinSock Errors Test
The Remote Desktop Services Layer
The Citrix Server Layer
DNS Resolutions Test
Local Host Cache Status Test
XML Thread Health Test
IMA Service Health Test
Print Manager Health Test
Ticket Request Status Test
Print Spooler Health
Terminal Service Health
Citrix Connection Test
Citrix Server VDA Status Test
Citrix Authentication Test
Configuring Multiple Users for the Citrix Authentication Test
Citrix Enumerations Test
Citrix IMA Test
Citrix Server Test
Citrix License Test
Citrix License Stats Test
Citrix Data Store Test
Citrix Dynamic Store Test
Server Work Items Test
User Profile Test
XML Threads Test
User Logon Test
Citrix XML Access Test
Citrix XML Tickets Test
User Profile Management Test
Data Store Check Test
Citrix Server Load Test
ICA/RDP Listeners Test
The Citrix Applications Layer
Citrix XA Applications Test
App-V Applications Test
Citrix XA Application Launches Test
Application Process Launches Test
Outlook Add-ins Test
The Citrix Users layer
Citrix XA Users Test
Citrix XA Disconnects Test
Citrix XA Logins Test
Citrix XA Sessions Test
Citrix XA Receivers Test
Citrix Clients Test
ICA Client Access Test
Wyse Terminals Test
WEM Startup Details Test
Troubleshooting the eG Citrix Monitor
The Citrix XenApp Dashboard
Overview
Administering the eG Manager to Monitor the Citrix XenApp v7 (or above)
Monitoring Citrix XenApp Servers v7 (and above)
The Application Processes Layer
Port Checks Test
The Remote Desktop Services Layer
The Citrix Server Layer
Citrix MCS Storage Driver Test
Citrix Universal Printing Load Balancer Performance Test
Citrix Server Input Delay Test
Citrix Session Recording Agent Test
The Citrix Applications Layer
Citrix Applications Test
Citrix Application Launches Test
Application Launches Test
Application File Status Test
The Citrix Users layer
Citrix App Layering Test
Citrix Disconnects Test
Citrix Logins Test
Citrix Sessions Test
Citrix Users in Sessions Test
Citrix Users By Browsers Test
Citrix Users in Last Minute Test
Citrix Multimedia Audio Logs Test
Citrix Multimedia Rave Log Test
Citrix Multimedia Flash Log Test
Citrix Broker Agent Test
Citrix Session Start-up Details Test
Citrix Receivers Test
Citrix Users EDT Performance Test
Introduction
How to monitor the Citrix XA-XD site 7.x using eG Enterprise
Monitoring Citrix XA-XD Site 7.x
The Infrastructures Layer
Hypervisor Test
The Sites Layer
Sites Test
The Controllers Layer
Controllers Test
Controller Services Test
The Delivery Groups Layer
Desktop OS Machines Test
Failed Machines Test
Server OS Machines Test
Machine Catalogs Test
The Users Layer
Logon Performance Test
Session Details Test
User Connection Failures
User Connections Test
User Experience by Delivery Groups Test
User Logon Performance Test
Introduction
How to Monitor Citrix XenMobile Using eG Enterprise
Monitoring Citrix XenMobile
The XenMobile JVM Layer
XM JVM Memory Details Test
XM JVM Threads Test
XM JVM Memory Usage Test
XM Hibernate Cache Test
The XenMobile Server Layer
XM Certificates Test
XM Cluster Tasks Test
XM Cluster Members Test
XM License Test
XM Logon Status Test
XM Device Connections Test
XenMobile Threads Test
The XenMobile Service Layer
XM Operations Test