Sending Trouble Tickets over SNMP Traps

For this, do the following:

  1. Select the Manager option from the Settings tile.
  2. When Figure 126 appears, expand the Trouble Ticket Integration node in the manager settings tree-structure in the left panel, and select the Mail / SNMP sub-node within.

    Figure 126 : Enabling TT integration over SNMP traps

  3. Set the Enabling TT integration over SNMP traps flag to Yes.
  4. Finally, click the Update button.
  5. Upon clicking Update, the 'trouble tickets as traps' capability will be automatically enabled for all the SNMP managers that have been pre-defined in the eG Enterprise system.

Once the capability is enabled, then, for each alert generated by the eG manager, an SNMP trap carrying the following information will be sent to all the third-party SNMP management systems registered with the eG Enterprise system:

  • tt id - unique identifier of the trouble ticket; TTID will be generated based on the settings defined for the third-party SNMP management system;
  • Component name - The name of the problem component
  • Component type - The problem component type (as it appears in the Current Alarms window of the eG monitoring console)
  • Layer - The problematic layer
  • Problem Time - the date/time when the problem started (as in the eG alarm window). The format to be used for date and time will be taken from the default setting of the eG Enterprise suite.
  • Problem description - A brief description of the problem

Note:

Once an SNMP manager is configured, the eG manager will start sending SNMP traps to that manager, even if the Enable TT integration over SNMP traps flag is set to No. Such SNMP traps will be governed by the Alarm types and SNMP Trap Settings configured using Figure 1 and Figure 2, respectively. Moreover, such traps will not carry the TTID.

On the other hand, as soon as the Enable TT integration over SNMP traps flag is switched on, the eG manager will start sending SNMP traps with TTID to the same SNMP manager, alongside the SNMP traps without the TTID. The traps with TTID will be governed by the Alarm preferences and other settings configured in the Common Settings page of Figure 41. Also, such traps will not be affected by the Alarm types and SNMP Trap Settings configured using Figure 1 and Figure 2.

Note:

If you select a set of Alarm types to be sent as SNMP traps using the snmp manager configuration page (see Figure 1), and also set Alarm preferences for TT integration in the Common Settings page of Figure 41, then, once the Enable TT integration over SNMP traps flag is set to Yes, the eG manager will send separate traps for the alarm priorities chosen from both pages. For instance, say that the Critical and Major check boxes are chosen from the Alarm types section of Figure 1 and only the Critical check box is selected from the Alarm preferences section of Figure 41. In this case, the eG manager will send two traps for every Critical alarm – one with TTID and one without TTID – and one trap for every Major alarm. The Critical alarm with the TTID will be sent from eG’s trouble ticketing engine to match with the Alarm preferences setting for TT integration, and the Critical alarm without the TTID will be sent from eG’s SNMP trap engine to match with the Alarm types setting.