In this Partner Spotlight, we feature Enterprise Solutions, a leading IT Solutions and Managed Services provider located in South Dublin in the Republic of Ireland. Derek Cullen, Director of Enterprise Solutions, tells us how his company is utilizing eG Enterprise to deliver value-added services to their customers.
About Enterprise Solutions
Enterprise Solutions is a trusted provider of IT Solutions and Managed Services to a wide range of Irish organizations. Founded in 1997, Enterprise Solution’s vision is to make IT work for their customers – helping them concentrate on their core business activities, boost productivity and deliver true ROI.
Enterprise Solutions has achieved this by becoming a trusted advisor to their customers, enabling them to leverage comprehensive technical expertise gained from hundreds of successful IT deployments throughout Ireland.
Enterprise Solutions specializes in Managed Services, Infrastructure-as-a-Service (IaaS) and Desktop-as-a-Service (DaaS), Citrix consultancy and support, IT mobility (MDM, MAM, EMM), and IT procurement. To achieve its mission, Enterprise Solutions partners with industry leaders including Citrix, eG Innovations, RES Software and SMS Passcode. In fact, Enterprise Solutions is Ireland’s first Citrix mobility management specialist.
Enterprise Solutions’ customers span a variety of verticals including government, legal, financial, healthcare, construction and engineering, corporate and SMB. Key clients include Aer Lingus, Three Ireland, Ervia, William Fry, Gore Grimes, John Paul Construction, and Scheidt & Bachmann.
Drawing on many years of experience and strong relationships with the leading IT vendors, Enterprise Solutions provides the best IT solutions and services tailored to meet each customer’s individual business requirements. Rather than being a ‘one size fits all’ solutions provider, Enterprise Solutions takes the time to get to know and understand their customers’ business, their objectives and their IT needs. This allows them to deliver the right business outcome and not just focus on the technology.
Enterprise Solutions combines the stability and know‐how of a large corporation, with a small business approach to customer care and attention.
Focus on IT Performance Monitoring and Management
Although Enterprise Solutions has different areas of focus, they all share one commonality. That is, they all require performance and availability monitoring, alerting and reporting. This is where eG Innovations comes in. “eG Innovations enables us to monitor, alert and report on systems and services across all our areas of focus, which helps us ensure that our customers get the optimum value from their IT investments,” says Derek Cullen, Director of Enterprise Solutions.
eG Innovations and Enterprise Solutions: A Winning Partnership
"The eG Enterprise solution from eG Innovations helps our customers to protect and extract maximum value from their IT investments. Through its monitoring and alerting capabilities, eG Enterprise helps our customers safeguard system stability and performance,” says Cullen.
He goes on to add “Furthermore, eG Enterprise’s reporting feature is a good aid for identifying usage trends and persistent and intermittent issues, conducting root cause analysis, and for capacity planning. In addition, the reporting feature is so flexible that it satisfies both management reporting and technical reporting needs".
"eG Innovations has been a true partner to us. Whatever assistance we need, whether technical support, pre-sales inputs or assistance with lead generation, we can rely on eG Innovations. Rather than a vendor-reseller relationship, our partnership is a true win-win for both our companies. Over the years, we have developed a mutual understanding and respect for each other," says Cullen.
"Enterprise Solutions focus on Citrix, virtualization and mobile technologies which is a great fit with our areas of focus at eG Innovations. We are working very closely with Enterprise Solutions to address the growing needs for IT and application performance monitoring for all IT businesses," says Keith Girt, Regional Sales Manager with eG Innovations.
Enterprise Solutions has been an eG Innovations partner for more than 5 years. Besides being a value-added reseller, Enterprise Solutions also offers managed services on a pay-per-use basis to clients. Enterprise Solutions consultants also use eG Enterprise for on-demand troubleshooting of performance challenges they encounter in the field. The company also offers pre-scheduled performance assessments to customers on an on-going basis. Three of their consultants have been certified on eG Enterprise. Joint customers include the Central Bank of Ireland, Aer Lingus (winner of the 2015 Citrix Innovation Award), Bord Gais Energy and Leaseplan.