"How To Reduce The Duration Of Service Outages" is Part 2 of a five part webinar series called “Citrix Performance Management Best Practices – How to Deliver A High Quality User Service With Reduced Operational Costs.” This webinar series highlights how your IT and support teams can implement and leverage next-gen performance monitoring best practices to get the most out of Citrix investments, and reliably deliver virtual desktops and applications to more users without glitches or cost/time overruns. The program is designed to help you reduce operational costs and achieve virtualization success by reviewing best practices you can use to deliver an excellent user experience.

"How To Reduce The Duration Of Service Outages" provides guidance on how your help desk team can:

  • Make sure they investigate the root cause of a performance problem instead of the symptom
  • Pinpoint the exact cause of a performance problem and avoid always assuming it is a Citrix related issue
  • Obtain actionable data More... about the performance health of the entire IT infrastructure (including all layers and tiers)

Citrix Performance Monitoring and Management


Keith Girt

Keith Girt

Regional Manager
eG Innovations

Stuart Kennedy

Stuart Kennedy

Senior Consultant
eG Innovations

Citrix Monitoring and Management

Citrix Infrastructure Monitoring Tool

XenApp and XenDesktop Management

IT Infrastructure Monitor Software


With eG Enterprise we are a step ahead of our users. When eG's root-cause engine identifies where a problem is, we know we are not going down the wrong path.

- Donna Jellison, Manager of Intel Systems at Alverno Information Systems.

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