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Reversing Job Flow: eG Innovations Calls India Home But Now Has an Office in Greensboro

By Worth Civils, Special To LTW
LocalTechWire, 03/14/2004

GREENSBORO – In the past three months, IT firm eG Innovations has received a key technology patent, formed a reselling partnership with NetworkingPS, and released an early version of its proactive monitoring and infrastructure triage solution.

In doing so, the relatively young but growing Indian company continues to strengthen its presence in the United States, at a time when many American companies are outsourcing jobs overseas—mostly to India.

Srinivas Ramanathan is the founder of eG Innovations and now serves as president and chief executive officer. Ramanathan, formerly a senior research scientist at HP Laboratories in Palo Alto, CA, from 1994-2000, started the company in Chennai, India, after returning home to be with family.

Now, three years later, eG Innovations has offices in Singapore, New Jersey and Greensboro, where Tim Clark, vice president of sales for North America, is based. Clark, who co-founded Tavve Software in Morrisville, NC, in 1998, joined up with Ramanathan after receiving a call from him in India seeking a sales executive in the U.S.

“I was hired because of my background in network and systems management,” he tells Local Tech Wire, “and have experience with start up companies.” Clark also founded Computer Networking Techniques Inc., a technology sales and management consulting firm for high tech startups. He grew the company from a one-person startup in 1990 to over $50 million in client company sales.

Since the launch of eG, three firms have invested more than $5 million in the company. They are Vertex Venture Holdings of Singapore; Temasek Capital, which is the direct investment arm of the Singapore Government's investment holding company; and Silkroute Indchem, a collaboration between SilkRoute and the founder of multi-million multi-business conglomerate The Sanmar Group.

Finding the root-cause of the problem

This past December, eG Innovations received a U.S. patent for its single-click correlation and automatic root-cause diagnosis capability. This technology includes a layer model presentation and multi-phase correlation engine that are the cornerstones of the company's infrastructure monitoring suite.

The single-click correlation and diagnosis engine that is part of the eG product suite analyzes in real-time various network, server, application and service response metrics and automatically prioritizes amongst these metrics to identify the root-cause of any infrastructure problem.

By doing so, the correlation engine allows administrators to differentiate between the cause and effect of problems. Using this capability, administrators can focus their time and effort in solving the root-cause of problems, rather than being distracted by the effects of such problems.

“The root-cause diagnosis technology is a key capability of our product suite,” said Ramanathan, who has been a co-inventor in14 other U.S. patents-winning projects. “…Our single-click root-cause diagnosis capability significantly cuts down problem isolation times and ensures that IT infrastructures can operate at peak performance with lower downtimes.”

Serving a wider market with NetworkingPS

eG Innovations formed a partnership with Bridgewater, NJ-based NetworkingPS, a mid-size professional services firm specializing in designing, implementing, supporting, and managing systems, applications, and networks in multi-vendor environments.

"eG Innovations is delighted to be associated with a leading professional services firm like NetworkingPS,” said Clark. “We are already leveraging on their experience and expertise to serve a wider market in the Eastern U.S.”

NetworkingPS will resell and implement the eG performance monitoring product suite for its clients in the eastern United States. Currently, the company has partnerships with companies such as BMC, Concord, FilesX, Data Track Technology, and Digital Fuel.

"The simplicity, elegance, and adaptability of eG Innovations' monitoring and root-cause diagnosis approach to different networking environments will be very appealing to our customer base", said David D'Innocenzo, CEO of NetworkingPS.

Making infrastructure triage happen proactively

A proactive monitoring and infrastructure triage solution from eG Innovations hit the market in February. The company has made available version 3.0, which is an early release of the product. It has enhancements that have been made to the user interface, as well as the internal architecture, to allow for integrated high-level views as well as context-based drilldowns and analysis, the company says.

“…Our solutions make infrastructure triage happen proactively and automatically, so the administrators can rapidly determine which domain(s) needs attention and how the problem(s) can be fixed,” stated Ramanathan. “…The user interface has been enhanced to make it easier to use and yet, at the same time, provide the necessary information that service operators need to instantly detect and fix anomalies in service performance.”

eG Innovations: www.eginnovations.com