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eG Enterprise

Comprehensive monitoring, diagnosis and reporting for Citrix XenDesktop and VMware Horizon View

Virtual Desktop Monitoring

Virtual desktop users expect the performance of applications to be as good as they were on physical desktops. If virtual desktop performance is poor, users will want their physical desktops back! 

eG Enterprise Universal Insight is the first solution custom-built for monitoring virtual desktop infrastructures. It simplifies the discovery, diagnosis and resolution of problems that impact the experience of virtual desktop users. By monitoring, analyzing and correlating metrics across every tier of the virtual desktop infrastructure, eG Enterprise pin-points the root-cause of a slowdown.

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Challenges

Virtual server monitoring tools are not adequate for virtual desktop infrastructures for many reasons:

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Features

  • Virtual Desktop Performance Management
    Total Virtual Desktop Performance Management
    • Manage virtual desktops as a service, not as individual silos
    • Deep visibility into virtual desktop performance for Citrix XenDesktop and VMware Horizon View
    • User-centric monitoring and reporting
    • Single click diagnosis using a truly Virtualization-aware root-cause diagnosis technology
    • Comprehensive web reporting for diagnosis, optimization, right-sizing and capacity planning
  • Virtual Desktop Service Monitoring
    Monitor the Virtual Desktop Service, Not Just Individual Tiers

    When a user complains about slowness, he/she is reporting about the performance of the entire virtual desktop service, not about a specific server. Performance issues with the virtualization platform, network, storage, connection broker, Active Directory, profile server or even in the virtual desktop can cause user experience issues.

    eG Enterprise's service topology provides a single pane of glass, correlated view into the performance of the virtual desktop service end-to-end. By simply looking at the virtual desktop service topology and the colour codes of the different tiers, even helpdesk personnel can quickly determine which tier the problem lies in and whom to call to resolve the problem.

  • Virtual Desktop Performance Monitor Solution
    Deep Visibility into Virtual Desktop Performance - from the Inside and Outside

    eG Enterprise Universal Insight is the only solution that provides a 360° performance view of each and every virtual desktop. Using a patented In-N-Out monitoring technology, it delivers an outside view of virtual desktops highlighting the physical resources that each desktop is consuming. Administrators also get an inside view of each virtual desktop indicating what applications are running and why a desktop is consuming resources. This combined view provides key insights to rapidly discover and fix virtual desktop performance issues.

    eG Enterprise supports common virtual desktop technologies including Citrix XenDesktop and VMware Horizon View and 10+ virtualization platforms including VMware vSphere, Citrix XenServer, Microsoft Hyper-V, Red Hat and Oracle virtualization.

  • Monitoring and Reporting
    User-centric Monitoring and Reporting

    eG Enterprise tracks user activity not VM activity. It provides VDI administrators and architects with key information about virtual desktop activity and usage patterns. Administrators can determine which users are logged on to the desktops, what applications they are using, what response times they are seeing, and how long they are using the service.

    This information is key to determining who the resource-intensive users are, what the top resource-consuming applications are, whether any malicious applications are running on the virtual desktops, when the peak usage times are, etc. These metrics are critical for effective capacity planning and to decide how to scale VDI rollouts.

  • Virtual Desktop Problem Diagnosis
    Diagnose Virtual Desktop Problems in a Single Click

    eG Enterprise is the only automatic root-cause diagnosis solution for virtual desktop infrastructures. Its patented correlation engine analyzes and correlates performance across every tier of the infrastructure and helps administrators identify the exact cause of a virtual desktop performance issue - is it the network? Database? Application? Citrix? VMware? Storage?

    Administrators and help desk staff can get to the exact root-cause of a virtual desktop performance problem with just one click.

  • Virtual Desktop Infrastructure Monitoring
    Right-Size and Optimize the Virtual Desktop Infrastructure
    • Executive reports provide high-level overviews of performance. Operations reports provide VDI administrators with detailed drilldowns
    • Historical operations reports help VDI architects access performance before and after migration
    • VDI architects can use the capacity planning and forecasting reports for optimizing and right-sizing the infrastructure and to determine where future investments are to be made
    • You can also use eG Enterprise for compliance reporting. Session reports, user reports and application reports help administrators determine who, when, what and how did users access the virtual desktop service
Benefits

eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.​

Mike Montano
Senior Manager, Allscripts

With eG Innovations, we are reducing system maintenance and support costs, avoiding incremental IT spending and eliminating system downtime across the hospital. Performance and prediction reports help us optimize IT spending and save $100,000 per year.

Peter Bakker
Manager, ICT GHZ

We can now quickly identify root causes of incidents, resolving them before users are impacted. Automatic prioritization and categorization of alerts helps  us better focus on the important issues and prioritize our resources accordingly.

Andrew Gowlett
Senior Consultant, C5 Alliance
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Major advancements for Citrix Monitoring.