Digital workspaces are a key technology that organizations use to support remote employees and workers. Popular technology choices available include Citrix virtual apps and desktops, VMware Horizon, Microsoft Remote Desktop Services, Microsoft Azure Virtual Desktop (AVD), Amazon WorkSpaces, and Amazon AppStream 2.0, among others.
While the choice of technology and architecting the solution can be challenging, an even bigger challenge is ensuring that digital workspaces deliver on their promise. Employees and remote workers using digital workspaces must be productive, otherwise the business investment in these technologies is at risk.
There are multiple different technologies that have to function together for the digital workspace service to be performing well (a problem in any tier can manifest to the user as a slow desktop or a slow application).
Furthermore, there are different domains of control in a digital workspace deployment. Some of the tiers may even be deployed in the cloud and IT admin teams may not have full visibility into these tiers. Slow logons, session disconnects, screen freezes, etc., are some of the common complaints that users may have.
To make digital workspaces work, IT teams need to:
eG Enterprise is a specialized monitoring solution for popular digital workspace technologies including Citrix, VMware Horizon, Amazon Workspaces and Microsoft AVD. Use eG Enterprise to:
The unique characteristics of digital workspaces demand that a monitoring solution be purpose built for these technologies. Traditional system monitoring tools that focus on resources or application performance monitoring tools that focus on web applications are not adequate for monitoring digital workspaces.
Based on decades of experience working with digital workspace technologies, we have architected eG Enterprise to address the unique challenges that digital workspaces pose.
Deployable on-premises or as SaaS, eG Enterprise offers organizations great flexibility. Our licensing is not specific to any digital workspace technology and we can support one or more digital workspace technologies from the same console. Get consistent dashboards, reports, and alerts for any type of digital workspace.
|Citrix Virtual Apps / Desktops and Citrix Cloud||VMware Horizon VDI and RDSH||Amazon WorkSpaces and AWS Appstream 2.0||Microsoft RDS||Azure Virtual Desktop|
|Monitoring digital workspace protocols||
ICA and EDT
PCoIP and Blast
PCoIP, WSP, NICE DCV
|Monitoring session activities, active/idle times|
|Monitoring application launches and resource usage|
|Monitoring URLs accessed through browsers|
|Monitoring connection brokering performance|
|Tracking health of supporting infrastructure and services|
|Correlated topology views|
|Ability to search by user and troubleshoot|
|Customized reports that digital workspace administrators need|