How eG Innovations Handles
Information Security and Compliance

Security and privacy controls are critical for any software organization and eG Innovations is no exception. Security practices are integral to everything we do - right from recruitment to billing to customer support.

Our organization follows the Information Security Management System (ISMS) approach which offers a systematic way for establishing, implementing, operating, monitoring, reviewing, maintaining and improving an organization's information security. Confidentiality, integrity, availability, and privacy of our assets and customers’ data is central to our security processes and these processes are audited and checked periodically by internal audit programs and by external mechanisms.

Certifications and Compliance

ISO/IEC 27001:2022 is the latest specification for an information security management system (ISMS) and is a framework for an organization's information risk management processes. eG Innovations activities in the areas of application design, development, testing, maintenance and support of its IT monitoring and observability solutions and services, deployed as SaaS or on-premises, and support functions including IT, administration and HR have been assessed to be compliant with the requirements for ISO/IEC 27001:2022 certification. This certification demonstrates that eG Innovations security controls and processes meet the highest standards of security and are aligned with industry best practices.

SOC 2 is an auditing standard focused on organizational controls in five areas: security, availability, processing integrity, confidentiality and privacy, as defined by the American Institute of Certified Public Accountants (AICPA).

Following a rigorous audit of eG Innovations operational practices, security measures and administration processes for our products and SaaS services, we have passed the Soc 2 Type 2 Audit.

eG Innovations uses Amazon Web Services for some of our SaaS services.
AWS reviewed our processes, methodologies and implementations and rated
us to be AWS Well-Architected.

Built around six pillars—operational excellence, security, reliability, performance efficiency, cost optimization, and sustainability, AWS Well-Architected provides a consistent approach for customers and partners to evaluate architectures and implement scalable designs.

eG Innovations has earned Secure Product Delivery Certification from Bulwarkers.com. This prestigious certification validates the company’s adherence to stringent security and development standards. Recognized globally, bulwarkers.com ensures the reliability and safety of products, highlighting eG Enterprise as a secure and trusted solution for IT performance monitoring and optimization. Certification provides assurance as to the security our end-to-end development lifecycle and that best practices are followed at every stage of the software development process to identify, mitigate, and prevent security vulnerabilities and risks.

eG Innovations is CSA STAR Level 1 certified and officially listed in the Cloud Security Alliance (CSA) STAR Registry. CSA STAR (Security, Trust, Assurance, and Risk) is a globally recognized cloud security assurance program developed by the Cloud Security Alliance. This certification demonstrates our commitment to cloud security transparency, governance, and risk management.

Our Commitment to Cloud Security

As part of CSA STAR Level 1, eG Innovations has completed the Consensus Assessments Initiative Questionnaire (CAIQ), aligned with the Cloud Controls Matrix (CCM). This provides customers with clear visibility into how we design, implement, and manage security controls for our cloud services.

eG Innovations is compliant with the General Data Protection Regulation (GDPR) which went into effect on May 25, 2018. We ensure our products, processes, and procedures meet our obligations as a data processor. For more information about our policies on the GDPR, please visit: Privacy Policy | eG Innovations.

How eG Innovations Handles Information Security and Compliance

Certifications and Compliance

How eG Innovations Handles
Information Security and Compliance