Physical Desktops monitoring

Out-of-the-box AIOps monitoring, proactive alerting and troubleshooting for Physical Desktops.

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Trusted by leading companies

Total performance assurance for
physical desktops and endpoints

Modern enterprises now rely on their employees being able to work productively and continuously on physical desktops from a wide range of locations, on a myriad of devices, and often geographically remote from the IT teams supporting them.

eG Enterprise’s AIOps-powered observability and troubleshooting solutions allow organizations to reduce IT costs and support tickets with features designed to proactively avert issues and automate root-cause identification and remediation.

Auto-detection and auto-baselining technologies ensure all your physical desktops are detected and continuously monitored. Metrics, logs and events from all your Laptops, PCs and Workstations are monitored in real-time. Out-of-the-box metric thresholds and alerts are configured for you, avoiding fiddly manual set up.

AIOps capabilities, baseline and learn about your specific workloads and users to provide proactive anomaly detection, root-cause diagnostics and proactive alerts at the first signs of trouble.

Troubleshoot digital employee
experience issues faster

Out-of-the-box metric thresholds and alerting with no need for manual alert configuration
Rich interactive dashboards that provide overviews but also detailed drilldowns and per-user analysis to aid helpdesk support call workflows
Understand intermittent or recurrent issues such as BSODs, application crashes and hangs. Know if your users are experiencing problems without them having to call for support
Continual monitoring of key employee experience and network metrics including Wi-Fi strength, ISP latency, router latency, internet latency, user logon time breakdowns and more
End-point hardware and OSs resource usage metrics including RAM, CPU, GPU, network, disk usage, battery status and more

Live and historical reporting with ready-to-go pre-built reports - no query languages required
GUI custom dashboard and report builders – no query languages or scripting needed
Troubleshoot and resolve issues fast with Remote Control Actions (RCAs)

How eG Enterprise helps you monitor and manage
the Digital Employee Experience?

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eG Enterprise answers key questions about the digital employee experience of your users, such as:

What are the resource usage levels on the desktop – CPU utilization, memory utilization, disk activity and disk space usage?
Is any application on the desktop leaking memory or OS handles?
Are there any runaway processes on the desktop taking up excessive CPU or causing disk reads and writes?
What are user logon times on the desktop? Is any GPO taking time?
What applications are being accessed, how long does it take to launch an application, what resources do they consume?
Which desktops are seeing BSOD failures and why?
Which desktops are seeing application crashes frequently? When and why?
Do any desktops have batteries that need to be changed?

How many concurrent browser instances are in use on a desktop, what are their resource usage levels and which URLs are being accessed?
Are there any critical errors or warnings reported in the desktop’s event log?
Has a desktop seen any memory exhaustion events recently?
Which desktops have the lowest stability level and why?
What is the network performance and connectivity status of the desktop? Is the device experiencing network latency, Wi-Fi issues, packet loss, or connectivity drops?
Is a desktop equipped with a GPU card and what is the GPU utilization level?
Which desktops are under-sized and which ones are over-sized?
What is the digital experience rating of each employee accessing the digital workspace?

Single-pane of glass observability

In many organizations, it is the same team which handles both physical and virtual desktops, who need to be able to monitor and report on performance with a unified tool
Broad OS support for all your desktops, laptops and thin clients including: Windows, Linux, MacOS, ChromeOS, Dell Wyse ThinOS and IGEL OS
eG Enterprise allows you to monitor your physical desktops in the same intuitive console as your virtual desktops, with support for all major DaaS and VDI technologies including: Omnissa, Citrix, Microsoft AVD and Windows 365 Cloud PC, Amazon WorkSpaces / AppStream 2.0 and more
Optimized support for thin-client endpoints including Dell Wyse and IGEL powered devices
Converged application and infrastructure monitoring with support for over 650+ application and infrastructure technologies

Correlated Views of Physical Endpoint monitoring and VDI / DaaS

IT admins often wonder if a user complaint about their virtual desktop being slow is due to poor connectivity at the user end. With eG Enterprise’s physical desktop and thin client monitoring, you can now end the guesswork.

Administrators can now see a VDI session topology that shows an end-to-end view of the elements involved in service delivery, including the endpoint. They get to see the desktop/endpoint’s connection quality (WiFi, ISP, Internet, etc.) along with the VDI protocol latency and can quickly determine if a user-end problem is affecting the user’s experience.

This integrated view of VDI and endpoint performance is

This integrated view of VDI and endpoint performance is supported for all popular digital workspace technologies:
Citrix, Omnissa Horizon, AWS Multi-session AppStream and Azure Virtual Desktop.

supported for all popular digital workspace technologies:
Citrix, Omnissa Horizon, AWS Multi-session AppStream and Azure Virtual Desktop.

Get full end-to-end interactive topology maps and user experience dashboards with one-click root-cause diagnostics
Easily differentiate endpoint issues from application, VDI / DaaS, gateway, infrastructure, cloud and other issues
Simple and intuitive for Help Desk use cases

Application and user-centric EUC monitoring

Resolve user support tickets faster for satisfied employees
Enterprise App, Web App and SaaS App monitoring – Salesforce, Microsoft 365, SharePoint, PeopleSoft, Moodle, Epic and lots more
Browser Activity Monitoring and troubleshooting for physical desktops allows administrators to examine browser usage, browsers in use (Chrome, Edge, Firefox), browser version and sites accessed. Understand if problems affect one user, a particular browser or a particular website
Unified communication monitoring – MS Teams, Zoom and so on

Cost-effective APM (Application Performance Monitoring) and distributed transaction tracing for databases and code-level insights into Java, .NET, PHP and Node.js application performance
Intelligent, powerful AIOps engine learns about and baselines user behaviors and application usage patterns to provide anomaly detection and root-cause detailed diagnostics

An enterprise grade solution for the whole organization

Comprehensive integrations with all major ITSM and support ticketing systems PagerDuty, Autotask, ServiceNow, Slack, MS Teams, Jira and more
Secure agent and communication architecture
Out-of-the box reports that require no query language usage – plus a GUI custom report builder to cater for those with advanced needs
Available as fully managed SaaS in a cloud region to suit your compliance needs. Options to deploy on-premises or in a regulated cloud for those with data localization or regulatory compliance needs

Compliance audit trails and reports
Web app and full session synthetic monitoring features
Maintenance mode -particularly helpful when help desk support services span teams or organizations. Maintenance mode suspends alerting on specified components when routine maintenance is being performed

Physical and Virtual Desktop monitoring for MSPs

eG Enterprise fully supports multi-tenant deployments and gives MSPs the tools they need to support their customers using physical and virtual desktops and offers MSPs opportunities to sell value-added services. Features include:

Secure and segregated views for tenants
Provides MSPs with at-a-glance unified views as well as tenant-specific drilldowns, and beyond this, eG Enterprise also offers live and historical reporting per tenant that can be exposed to tenants as needed
Support for multiple administrators in an organization
Tenant self-provisioning
Flexible, pay-per-use billing model - monthly and by usage billing, and tracking, allows MSPs to only pay for their usage of eG Enterprise on timescales that suit their cashflow model and charge their customers accordingly
White labeling the monitoring service and displaying the MSP’s brand

Start your free trial or schedule a custom demo with an engineer

Works on cloud environments, hybrid cloud setups and on-premises deployments
Deploy eG Enterprise using our SaaS platform or on-premises
Suitable for monitoring cloud applications, digital workspaces and IT infrastructures