End-to-End Dell Wyse Device Monitoring

Get deep visibility into the performance of your Dell Wyse devices. AIOps-driven monitoring and observability that proactively identifies issues with root-cause diagnostics. eG Enterprise includes purpose-built secure Dell Wyse device monitoring designed to scale. It is true end-to-end and top-to-bottom monitoring that helps ensure optimal end-user experiences.

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Dell Wyse endpoints running Dell ThinOS offer a secure, lightweight operating system ideal for virtual desktop and digital workspace environments. They provide efficient performance, easy management, and robust security, making them suitable for enterprise deployments. Ensuring seamless access to performant applications is essential for organizations needing to maintain productivity and efficiency.

Dell Wyse endpoints are managed centrally using Wyse Management Suite (WMS), allowing administrators to deploy, configure, and monitor devices remotely. WMS performance and health is essential to ensure streamlined updates, security, and consistent performance of the endpoints.

Why do you need
Dell Wyse performance monitoring?

	Ensure Great User Experience: Purpose-built Dell Wyse monitoring tools offer proactive monitoring of ThinOS endpoints and can help IT take preemptive action to improve the Digital Employee Experience (DEX).

	Provide End-to-end Visibility Dell Wyse device monitoring is essential to getting a complete observability into digital workspace performance and enabling fast and accurate problem troubleshooting.

	Keep Endpoints Working Well: Scalability issues, communication problems, and bottlenecks in the thin client management system can impact central endpoint management and control. These issues must be addressed quickly for seamless digital workspace performance.

Get end-to-end visibility into
digital workspaces with eG Enterprise

Unified console for all your digital workspaces, VDI and DaaS. Technologies supported include Citrix Virtual Apps and Desktops (CVADs), Omnissa Horizon, Amazon WorkSpaces and AppStream 2.0, and Microsoft AVD / Windows 365 Cloud PCs and more.
Monitor all aspects of end user and digital employee experience (DEX). Use a combination of synthetic and real user monitoring (RUM) to get 360° insights into users' experience.

Granular visibility into metrics such as CPU usage, memory consumption, and network performance correlated with application performance monitoring and user experience data.
Analyze the performance of every layer and every tier of the digital workspace deployment. Monitor the virtualization platform, connection brokers, remoting protocols, license servers, storage, and virtual desktops and apps. Drill down from a user session to the Dell Wyse endpoint being used for fast problem remediation.
Get insights for rightsizing and capacity planning. Manage your software and hardware resources effectively, ensuring maximum efficiency and performance. Learn how you can optimize and plan your digital workspace deployment to deliver greater ROI for the business.

Monitoring of Dell Wyse endpoints

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Using extremely lightweight agents that are auto-provisioned onto your Dell Wyse endpoints, you can monitor key resource usage parameters on the endpoints. With advanced Wyse device monitoring tools, you can track device uptime and detect any unexpected reboots, identify when users are connected to the device and for how long, and analyze network and TCP activities across thousands of endpoints.

eG Enterprise’s capabilities for Dell Wyse endpoints allow you to:

Monitor all endpoints and track which ones are short of resources.
Receive automatic alerts if any resource intensive processes are slowing down a Dell Wyse endpoint. Metrics and alert thresholds are set-up for you out-of-the-box by the powerful AIOps-engine within eG Enterprise.
Receive automatic alerts if any resource intensive processes are slowing down a Dell Wyse endpoint. Metrics and alert

Understand Dell Wyse endpoint performance within the end-to-end delivery stack for VDI and DaaS technologies such as Citrix, Omnissa and AVD

thresholds are set-up for you out-of-the-box by the powerful AIOps-engine within eG Enterprise.
Provide helpdesk staff end-to-end views with automated root-cause diagnostic overlays and drilldowns from a user session to their Dell Wyse endpoint, enabling faster and more accurate diagnosis.
AIOps-powered automatic baselining will benchmark endpoint resource usage and performance and provide automatic anomaly detection.
Detect any home network / Wi-Fi or ISP issues impacting user experience and application or service performance.
Use historical data to diagnose current problems, provide insights into past problems, and detect trends.
Undertake capacity plan to right-size and optimize costs based on long-term detailed data and out-of-the-box reports that require no query language.

Oversee the Performance of the Dell Wyse Management Suite

Wyse Management Suite is a flexible hybrid cloud solution that enables IT admins to securely manage Dell client devices. The Wyse Management Suite centrally configures, monitors and optimizes Dell client devices powered by Dell Hybrid Client and thin client solutions.

If the Dell Management Suite is not available or is slow, it can affect endpoint availability and performance. If WMS is down, thin clients cannot be tracked and controlled. Updates cannot be pushed out, and new thin clients cannot start.

eG Enterprise delivers customized monitoring, diagnosis and reporting capabilities for Dell Management Suite.

Common questions eG Enterprise answers:

Are the WMS servers available and responding well to requests?
Is the WMS application configured correctly?
Are there any non-compliant thin clients managed by WMS?
Are there adequate licenses for new thin clients?
Are the SSL device certificates configured on WMS working and are they nearing expiry?

How eG Enterprise helps Dell Wyse deployment

eG Enterprise offers cost-effective secure Dell monitoring and data retention – available to deploy on-premises, in cloud or via turnkey SaaS. Start monitoring in minutes with no manual intervention with eG Enterprise’s auto-discovery capabilities. Benefits include:

Proactively monitor Dell Wyse devices, endpoints. Learn about problems before users do with AIOps-powered anomaly detection and root-cause diagnostics.
Eliminate blind spots. Track performance every step of the way - across endpoints, virtual infrastructure, and cloud services and facilitate rapid troubleshooting.
Optimize user support. Provide help desk staff with end-to-end views and drilldowns from a user session to the Dell Wyse endpoint, enabling faster and accurate support.
Pinpoint the root- cause of performance issues. Correlate digital workspace performance and the corresponding endpoint, thereby reducing mean time to repair (MTTR).

Baseline usage levels of Dell Wyse endpoints and servers. Plan for capacity upgrades.

Start your free trial or schedule a custom demo with an engineer

Works on cloud environments, hybrid cloud setups and on-premises deployments
Deploy eG Enterprise using our SaaS platform or on-premises
Suitable for monitoring cloud applications, digital workspaces and IT infrastructures