Get deep visibility into the performance of your Amazon WorkSpaces with eG Enterprise and monitor the end-user experience using synthetic and real user monitoring.
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Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution that allows administrators to provision Windows and Linux desktops in minutes. AWS Desktop as a Service solutions streamline remote work environments for businesses of all sizes. Amazon WorkSpaces greatly simplifies desktop delivery by eliminating the need to manage hardware, OS patches, and Virtual Desktop Infrastructures (VDI). With Amazon WorkSpaces, users get fast, responsive desktops that they can access anywhere, anytime, from any device.
While AWS workspace makes it possible for administrators to centrally manage and scale desktop deployment, it also makes monitoring and management challenging.
eG Enterprise is an end-to-end monitoring solution that provides incredible in-depth Amazon WorkSpaces performance and helps you quickly identify and triage problems in the user terminal, connectivity to the AWS cloud, or within an application being run by the user. With eG Enterprise you can:
There are several reasons why monitoring cloud workspaces by AWS is very challenging:
Get a 360-degree view of Amazon WorkSpaces user experience, availability, performance, and usage.
With a purpose-built logon simulator for Amazon WorkSpaces, track desktop availability and logon performance from any location 24x7. Measure time taken for every step of the logon process from browser access, authentication, session establishment to desktop launch. Be the first to know about issues and troubleshoot whether you need to fix the problem or escalate to AWS.
Use full-session simulation to go beyond logon simulation. Replay entire user sessions and benchmark the performance of applications accessed through the virtual desktop.
Report on compliance to SLAs and compare historical performance across locations and applications.
Using a lightweight agent on each virtual desktop, track all aspects of the experience seen by real users.
Monitor and report on desktop usage for compliance reporting and trending.
With eG Enterprise, your digital workspace monitoring requirements are covered. Irrespective of which combination of digital workspace you choose to deploy, you get consistent monitoring, alerting, diagnosis, and reporting. Our coverage spans AWS Workspaces, AWS Workstation, Azure Virtual Desktops (AVD), Citrix virtual apps and desktops on-premises and in the cloud, VMware Horizon or Microsoft Remote Desktop services (RDS). Licenses are inter-changeable across technologies and deployment is similar across technology stacks. You can monitor your entire digital workspace from a unified, central console and thereby reduce the learning curve for your operations teams.
Amazon WorkSpaces are deployed in the cloud. An administrator of the desktop as a service (DaaS) needs to know if the service is available, whether users are seeing good response times on their cloud desktops, and if there is slowness noticed, the administrator needs to be able to troubleshoot this. AWS WorkSpaces monitoring helps IT admins track the availability and performance of DaaS, be proactively alerted to issues and to troubleshoot issues and resolve them quickly. Monitoring of DaaS is important as slow virtual desktop access affects user productivity and satisfaction and ultimately impacts business revenue.
AWS CloudWatch provides some details about the DaaS service. You can use CloudWatch metrics to track healthy and unhealthy workspaces, workspaces where users are connected, connection failures and sessions with high latency. What is lacking is deep insight into user experience (logon time, app launch time, etc.) as well as insight into user activity (resources used, which applications are accessed, etc). Hence, AWS CloudWatch is not a complete monitoring tool for AWS WorkSpaces.
A specialized digital workspace monitoring tool like eG Enterprise has out-of-the-box support for the top 25 reports that any IT admin would need about their AWS WorkSpaces environment. Reports on who logged in, when, what applications they used, how much resources they consumed, what was their experience when accessing the service, etc. are available in eG Enterprise.
The first step to improve the performance of your Amazon WorkSpaces service is to be able to monitor it. Effective monitoring highlights if specific areas of logon processing are taking time (e.g., GPO processing) and optimizations can be initiated to reduce user logon time. Likewise user latency can be high if the desktop resources are under-provisioned. Continuous monitoring can highlight such situations as well. There are several such examples of how in-depth and on-going monitoring of Amazon WorkSpaces can provide inputs for optimizing and improving the user experience.
There are three main areas:
