Real User Monitoring

See exactly what users experience across web applications and pinpoint the root cause of slowness and errors in minutes. Diagnose issues across browser, network, server, and third-party services with correlated session replay and full-stack visibility.

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Monitoring
digital user experience

Every second of delay in your users’ experience (UX) can hurt your business, by impacting users, revenue, and trust. Studies show that even a 1 second slowdown can reduce conversions by 7% and increase bounce rates. As digital performance is directly tied to business outcomes, real-time insights into how users interact with your applications is no longer optional. To stay competitive, organizations need full visibility into user journeys, front-end performance, and third-party dependencies — before small delays escalate into costly production issues.

Traditional data center-centric views of IT performance do not provide the complete picture of actual user experience. While these can provide high-level uptime/downtime analytics, they lack actionable insights of real user experience and service slowdown, a critical need for IT managers to preemptively detect and resolve issues.

See exactly what your users are experiencing

Real User Monitoring (RUM) capabilities in eG Enterprise allow you to see exactly what every end-user is experiencing when accessing your web application.

  • Monitor key user experience signals — Core Web Vitals (Largest Contentful Paint, Interaction to Next Paint, First Contentful Paint), Time to Interaction for dynamic applications, and Visual Completion to reflect when a page is truly usable — giving you a precise, user-centric view of application responsiveness.
  • Track every user session to pinpoint slow load times and JavaScript errors.
  • Replay full user sessions and visualize real-world behavior, isolate issues, and validate fixes.
Real User Monitoring - RUM
  • Identify hidden bottlenecks caused by third-party scripts, ad networks, or analytics tags. Filter issues by device, location, or user ID, and accelerate root cause analysis through back-end trace correlation.
  • Detect regressions post-deployment, correlate synthetic tests with RUM data, and track Core Web Vitals and other SLA metrics to validate performance before and after release.

Unified dashboard for
full-stack user experience visibility

Whether your business runs on custom web applications (Java, .NET, PHP, NodeJS, etc.) or on packaged web applications such as Microsoft Dynamics, SharePoint, Office 365, Confluence, SAP Fiori, or PeopleSoft, eG Enterprise helps you deliver a great user experience.

At a glance, view key performance indicators for each of your internal and external web applications, and track visits by device, browsers, and unique users. Visually monitor real-time end-user experience metrics by location (country, region, city) and pinpoint which locations are impacted by poor application performance — and drill down for further insights.

If you’re looking for a monitoring tool with APM (business transaction monitoring, real user monitoring), infrastructure and network monitoring capabilities and you want to get quick results, eG Enterprise is the right tool for you. In addition, you don’t need much human resources for the implementation and maintenance.

Lior Weinstein System Team Leader, Shufersal

Features

Analyze and optimize digital user experience

  • Monitor front-end response times across transactions, AJAX calls, and dynamic content like iFrames to detect delays experienced by real users.
  • Visualize user experience impact by geography to isolate regional issues.
  • Track user satisfaction in real-time using Apdex, Core Web Vitals, and performance SLAs.
  • Identify which user requests and frontend resources cause high latency or abandonment, and prioritize based on frequency and severity.
  • Get real-time alerts on performance degradation with AI-powered anomaly detection and automated root cause correlation across the stack.

Proactively triage user experience issues

  • Pinpoint whether slow page loads stem from network latency, frontend rendering, server-side execution, or browser-specific behavior.
  • Break down every step in the page lifecycle — from DNS resolution and TCP handshake to DOM parsing and content rendering.
  • Visualize the performance impact of JavaScript, CSS, media assets, and third-party services like ads, analytics, and social widgets.

Answer critical UX and DevOps questions

eG Enterprise dissects the processing time of web transactions and identifies what is causing slowdown.

  • Which pages or page groups are consistently seeing the slowest load times or highest error rates?
  • Where is your tra ic concentrated — across browser, device type, geography?
  • Are specific regions consistently experiencing higher latency than others?
  • How many users are experiencing frustration, slow interactions, or are bouncing off due to delays?
  • Did a spike in tra ic, deployment, or third-party service degradation align with the slowdown?

Identify the root cause of UX issues through correlated application and infrastructure insights

When Real User Monitoring indicates slow server-side performance, IT teams need full-stack visibility to diagnose the root cause: whether it is ine icient code, backend slowness, infrastructure bottlenecks, or cloud latency. eG Enterprise connects the dots across user experience, application logic, and infrastructure in a single, correlated view.

  • Trace business transactions end to end: Follow every user request across front-end, middleware, and database tiers and break down latency by service or tier.
  • Drill down into application performance: Identify ine icient code paths, slow database queries, or external service delays — all from a single-click trace view.
  • Correlate infrastructure impact: Auto-detect how resource contention, container spikes, or cloud latency a ect application performance and user experience.
Identify the Root Cause of UX Issues

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Supported platforms
and technologies

Web Applications Supported Platforms & Technologies
Packaged Applications Microsoft Dynamics, Microsoft SharePoint, Microsoft Office 365, Atlassian Confluence, SAP Fiori, Oracle PeopleSoft
Custom Applications Java, .NET, Ruby on Rails, Python Django, CakePHP, Drupal


Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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