Lifecycle of eG Enterprise products

There are three phases in the lifecycle of an eG Enterprise version:

• General Availability (GA): when a version becomes available for production use.
• End of Sales (EOS): when sales of a version stops (usually after the GA of the next version)
• End of Life (EOL): when we stop supporting any requests from customers running this version. EOL is usually 18 months from the GA of the next release.

Customers are encouraged to upgrade to the next version well before the EOL of a version. When an issue reported by a customer is resolved by a later release, we generally recommend that customers upgrade to the latest release to overcome any problems they have and to get the latest functionalities.