If your applications run on cloud-native infrastructure and your problems live in code, keep New Relic. If they run on a hybrid infrastructure and your problems can live anywhere in it, look at eG Enterprise.
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Monitoring used to answer one question: is the application up? That question is settled. Every tool on the market answers it.
The question that costs you money now is harder. Why is the application slow? Why did response times degrade at 9 AM when load was not at the peak? Why does the same transaction take two seconds in one office and twelve in another? The answer often lives outside the application — a hypervisor contending for CPU, a database holding a lock, a storage array running hot, a directory server slow to respond.
An application-level view shows you the symptom in the code. Something below the code caused it.
That gap is why teams running on hybrid infrastructures start looking at alternatives to New Relic. This page explains where New Relic is genuinely strong, where it falls short once the environment stops being purely cloud-native, and how eG Enterprise approaches the same problem differently.
Credit where it is due. New Relic was an early player in the APM category. Application tracing is the core of their platform, their language coverage is one of the widest available, and OpenTelemetry is a first-class citizen. For teams building cloud-native applications, the instrumentation depth is excellent.
If your environment is cloud apps and Kubernetes, and your performance problems live in your own code, New Relic is a strong choice.
The rest of this page is for everyone whose environment runs on more than cloud.
The teams that outgrow New Relic rarely leave because of a missing feature. They leave over the product focus and architecture, which does not change with a product release.
If any of these is the reason you are exploring a New Relic alternative, the next three sections address them in order of how much they cost you.
Here is the scenario every IT team knows. The application is slow. The APM tool confirms it: response times are up, transactions are queuing. Every chart agrees on the symptom. None of them names the cause, because the cause is not in the application.
New Relic correlates what its agents instrument, which means applications and cloud services. When the problem sits below that layer — in a hypervisor scheduling delay, a database lock held by another application, a saturated storage array, or a slow directory lookup — there is no entity in its model to point at. Connecting application behavior to infrastructure behavior is left to its AI layer, working with the entities it has.
eG Enterprise is built the other way around. Every tier is modelled in one system: the transaction, the application server, the database beneath it, the virtual machine it runs on, the hypervisor, the storage, and the services that hold it all together. When response time degrades, eG correlates across those tiers automatically and names the layer at fault. The lock, not just the slow query. The contended host, not just the slow VM.
Your users experience one problem. Your monitoring should reach every place it could have come from.
Hybrid environments are mixed by nature, and monitoring them means covering the mix, whether it lives in the datacenter, in the cloud, or in between.
Servers, including the ones large businesses run. eG Enterprise ships native agents for Windows, Linux, AIX, HP-UX and Solaris. If part of your estate runs on AIX, and in large businesses it usually does, that difference is not cosmetic. Native agent support is the difference between monitored and unmonitored.
For details of eG Enterprise's Server Monitoring capabilities, see: Server Monitoring & Server Performance Monitoring Tool | eG Innovations
Databases in the plural. Hybrid environments do not standardize on one engine. eG Enterprise brings query-level depth, top queries, waits, lock contention with the holder named, across Oracle, SQL Server, DB2, Sybase, SAP HANA, PostgreSQL, MySQL, MariaDB, MongoDB and a long tail that includes the legacy engines still doing real work.
For details on eG Enterprise's support for major databases, see: Database Monitoring | eG Innovations
Enterprise applications, with the stack beneath them. eG Enterprise monitors SAP with a certified integration, and Siebel, PeopleSoft, and Microsoft Dynamics besides. The difference is what sits underneath: the same platform watches the database, virtualization and storage tiers your ERP depends on, so an SAP slowdown traces to its actual cause.
For details on eG Enterprise's support for Enterprise Applications, see: Enterprise Application Monitoring | Business Application Monitoring
The road to the user. In many organizations, users access applications through Citrix, Azure Virtual Desktop, or other digital workspace platforms. When users report the app as slow, the cause is as often in that delivery tier as in the application. This is eG Enterprise's home ground and long-standing domain expertise. New Relic does not play in this area.
For details on eG Enterprise's support for Digital Workspaces, see: Digital Workspace Monitoring Tool for User Experience
And the front end, both kinds. eG Enterprise monitors real user experience in the browser and, with Mobile RUM, in native and hybrid mobile apps on iOS and Android.
One agent, one license model, one console across all of it. The full coverage list runs past 650 technologies. See supported technologies
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Get a price based on numbers you already know.
If you're evaluating another APM platform, look beyond basic tracing and consider application performance, infrastructure coverage, scalability, deployment flexibility, and overall observability. Those factors determine which monitoring platform best fits your environment.
eG Enterprise runs where you decide. On-premises in your own datacenter, in your own cloud tenancy, or as SaaS in dedicated or shared models. The same product either way, so the deployment decision is yours to make on operational grounds rather than forced by the vendor's architecture.
New Relic runs in New Relic's cloud. That is the whole list.
The consequence goes further than where the servers sit. Deploy on-premises or in your own tenancy and your monitoring data stays in the country and under the controls you chose, whatever that country is. A SaaS-only platform can offer you the regions it operates in, and no more. If your organization answers to a regulator about where operational data resides, that difference decides the evaluation before any feature is discussed.
It also changes what history costs you. Retention on-premises is governed by your storage and your policy rather than by a subscription tier, so keeping a year of data to compare this quarter against last is a decision you make once.
Three decisions get made when you buy monitoring: how you deploy it, how you own it, and what you are billed on. New Relic answers all three the same way, because it can only be one thing. eG Enterprise leaves all three to you.
If you deliver monitoring as a service, the requirements change. You need to install it, run it, put your own name on it, and quote a customer a fixed monthly figure you can hold.
eG Enterprise is built to be operated by service providers. Each service provider gets their own eG manager, separated by design rather than by permissions inside a shared tenancy. You consolidate across all of your tenants in one view. Licenses are transportable between technologies, so a customer's changing estate does not send you back for a new quote. And because licensing counts infrastructure rather than telemetry volume, the number you quote in January is the number you are still living with in November.
You also get to deliver value-added services across virtualization, databases, workspace platforms and enterprise applications, under your brand. eG Enterprise is proven with MSP partners and purpose-built for managed service providers; see eG Innovations' MSP partner program and its MSP monitoring tools for IT services for more detail.
| New Relic | eG Enterprise | |
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| Deployment | SaaS only | On-premises, your own cloud tenancy, or SaaS |
| Ownership model | Subscription only | Perpetual, subscription, or SaaS |
| Licensing basis | Data ingested, user seats, compute consumption | Operating systems, hypervisors, storage devices, concurrent users |
| Diagnosis scope | Applications and cloud services their agents instrument | Application through hypervisor, database, storage and infrastructure services |
| APM language coverage | Wider: seven languages | Java, .NET, .NET Core, PHP, Node.js |
| OpenTelemetry ingest | Yes, first-class | Not supported today |
| Virtualization | vSphere; third-party plugins beyond it | VMware, Hyper-V, Nutanix AHV, Citrix Hypervisor, KVM, Proxmox and more |
| Server platforms | Windows, Linux, macOS | Windows, Linux, AIX, HP-UX, Solaris, macOS |
| Database depth | Query-level on three engines | Query-level across 30+ engines, including legacy |
| Digital workspace (Citrix, AVD, Horizon) | Not offered | Purpose-built, with per-session and logon visibility |
| Synthetic monitoring | API, protocol and web simulation | API, protocol, web simulation, plus logon simulation and thick-client simulation |
| Cloud and containers | Yes | Yes |
| Real user monitoring | Browser and mobile | Browser and mobile |
| MSP operation | SaaS only; multi-tenant operation through an entitlement | Per-customer deployments, white-label, transportable licenses |
Two rows in that table favor New Relic, and we have left them in. If APM language breadth or OpenTelemetry is your deciding factor, you already have your answer.
Allscripts cut application support costs by up to 20% after consolidating monitoring onto eG Enterprise. Read the case study
St. Charles Health System reduced login times by 50% in their Citrix environment by finding causes their previous tooling could only describe. Read the case study
Skylink Data Centers achieved 25% higher server density and over $170,000 in hardware cost savings, and now knows about 99% of performance issues before a support call comes in. Read the case study
Each of those started the same way: a team that could see the symptom clearly and could not name the cause.
For most hybrid environments, yes. eG Enterprise covers application performance monitoring, real user monitoring, synthetic monitoring, infrastructure, virtualization, databases and digital workspaces in one platform. The exception is language coverage: if your applications are written in Python, Go or Ruby, eG Enterprise's APM agents do not cover those languages today, and New Relic's do. That is worth knowing before you plan a migration rather than during one.
eG Enterprise does not currently ingest OpenTelemetry or OTLP data. If your monitoring strategy is built on OpenTelemetry pipelines, New Relic is the better fit.
Real APM: transaction tracing, code-level diagnostics, and application topology for Java, .NET, .NET Core, PHP and Node.js. The difference is that the transaction view sits in the same model as the infrastructure beneath it, so a slow transaction traces to the database lock or the contended host that caused it, without leaving the console.
Yes, in one platform. Application performance and the digital workspace platforms that deliver those applications are monitored in the same console, so a slow logon, a session-level problem or a protocol issue is diagnosed alongside the application itself. Teams often arrive here because they have an APM tool for applications and nothing that sees the delivery tier.
A discovery of what you monitor today, agent deployment, and configuration of the tiers New Relic was not covering, which is usually where the useful surprises appear. eG implementations include professional services rather than leaving you to self-serve, so scope and timeline come from a real conversation about your environment.
By what you run: operating system instances, hypervisors, storage devices, or concurrent users for digital workspaces. Not by data volume or per user seat. See pricing
Yes. eG Enterprise is available as a perpetual license, as a subscription, or as SaaS. With a perpetual license the software is yours, and your monitoring data stays in your environment regardless of contract status. New Relic is available as a subscription to their cloud service only.
Consider eG Enterprise when your performance problems can live below the application layer. If your environment is mostly cloud-native applications and Kubernetes, and the issue is usually in code, New Relic is a strong fit. If your environment is hybrid and the cause can sit in the application, database, hypervisor, storage, digital workspace or infrastructure services, eG Enterprise is built for that scope.
New Relic is strongest when the problem is application code, with broad language coverage and first-class OpenTelemetry support. eG Enterprise provides APM for Java, .NET, .NET Core, PHP and Node.js, but its difference is that application transactions are connected to the tiers beneath them. A slow transaction can be traced to a database lock, a contended host, storage or another infrastructure layer without leaving the same console.
New Relic monitors the applications and cloud services its agents instrument, with VMware vSphere support and third-party plugins beyond it. eG Enterprise is broader for hybrid infrastructure: VMware, Hyper-V, Nutanix AHV, Citrix Hypervisor, KVM, Proxmox, Windows, Linux, AIX, HP-UX, Solaris, storage, databases and digital workspaces are monitored in one model. That matters when the symptom is in the application but the cause sits lower in the stack.
For teams evaluating a move, eG Enterprise is the option described here for hybrid IT. It brings application performance monitoring, real user monitoring, synthetic monitoring, infrastructure, virtualization, databases and digital workspaces into one platform, with deployment choices across on-premises, your own cloud tenancy or SaaS. If APM language breadth or OpenTelemetry is the deciding factor, New Relic remains the better fit.
The real test is simple: point the platform at the problem you cannot currently solve. Bring us the slow application nobody has been able to explain.
Or start a free trial if you would rather begin on your own.
