Support & Services

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eG Enterprise

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eG Innovations offers a range of support services to
help customers get the most out of their
investments in our products.

Services

Professional services include one-off assessments, on-going monitoring as a service, integration of eG Innovations solutions with other systems in use in your organization and training for your administrators and helpdesk staff.

Customer Support

We offer round-the-clock support from our many offices worldwide. Customers on support contracts can contact us for questions, immediate assistance or to get access to upgrades and patches.

Read our latest security update regarding eG Enterprise : Steps you should take to address the recent Log4J Shell vulnerability.

Documentation & Online Help

Visit the eG Enterprise online documentation portal and get quick access to installation guides, user manuals, and the latest release notes.

Community

Interact and network with eG Innovations experts and keep in touch with the latest news from eG Innovations through social media.

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Our support staff are also available by phone

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Works on cloud environments, hybrid cloud setups and on-premises deployments
Deploy eG Enterprise using our SaaS platform or on-premises
Suitable for monitoring cloud applications, digital workspaces and IT infrastructures