eG Enterprise: Total Performance Visibility for Education IT

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IT Applications and Infrastructure are
Driving Change in Education

Universities, colleges, schools, and polytechnics have embraced online content and services, digitized curricula, and remote learning capabilities. Educational IT departments now also support a vast range of internal and support processes and services such staff welfare activities, finance, payroll, student information systems beyond delivering education, training, and other services to students.

IT and online services are no longer an addition to face-to-face teaching but an integral part of teaching and key to accessibility and student outcomes. Ensuring these core services are available and performing optimally is now critical. This is where IT application and infrastructure monitoring becomes important. Solutions like
eG Enterprise helps ensure that every student or staff member can access the applications and services they need and that those applications are performing well.

Monitoring Applications and Infrastructure
from a single pane of glass

Computing infrastructures in educational institutions are very heterogeneous. There are different types of applications in use:

  • Microsoft Office applications including Office 365, Exchange, and Teams are used for collaboration, communication and document editing.
  • LMS (Learning Management Systems) and curriculum frameworks such as Moodle, Blackboard and Canvas are widely used.
  • Administration, research, finance, and student information system (SIS) software such as Polus’ Fibi - Electronic Research Administration Suite, Kuali, PeopleSoft Campus Solutions and OnCore are used.
  • A number of institutions are adopting public clouds like Amazon and Azure, while most already have virtualization deployed. Digital workspaces such as Citrix, VMware Horizon, and Microsoft RDSH are used to provide remote access to virtual apps and desktops to students and employees.

Often, each of these technologies is independently managed and there is no central view of the performance of the key applications and IT infrastructures. A single pane of glass, unified monitoring solution significantly simplifies operations, diagnosis and reporting of IT performance, ensuring rapid problem identification and rectification, reducing MTTR.

eG Enterprise:
Total Performance Visibility for Education IT

With domain specific support for over 500+ technologies, eG Enterprise can be used across campuses and multiple institution sites to provide deep insights and troubleshooting capabilities to ensure applications and infrastructure are continually available and performant, providing a wonderful experience for students and staff. With eG Enterprise, IT teams can:

  • Monitor user experience for key applications – enrollment applications, remote access to campus networks, online classes, etc. – using a combination of synthetic and real user monitoring. This ensures the availability and performance of even the most demanding 3D engineering applications such as Autodesk, SolidWorks, Adobe, and Photoshop.
  • Deep dive into business logic for any Java, .NET, PHP or Node.js application, thereby providing code-level visibility and insights that facilitate quick resolution of application issues. PeopleSoft, Moodle, Blackboard are just some of the applications that can be monitored this way.
  • Visibility into all aspects of database performance - workload, configuration, memory buffers, I/O operations, queries, deadlocks, etc.
  • Monitoring the supporting infrastructure including cloud, container, virtualization, storage, network, etc. so any slowness due to these supporting tiers is detected and addressed quickly.

Color coded service topology views based on auto-correlation of application performance with that of the underlying operating system, virtualization, and storage tiers accelerate the discovery and diagnosis of application performance issues.

Why eG Enterprise?

eG Enterprise helps educators adopt modern technologies and control the risks when transitioning away from legacy infrastructure in many ways:

  • Unifies data within a single pane of glass from applications and infrastructure that may be on-premises or hosted on cloud or delivered via third-party SaaS.
  • Provides performance and availability monitoring to ensure students and staff can always access the applications they need.
  • Delivers deep insight into usage patterns, resource usage and capacity to ensure systems are cost-effectively used and capacity growth is planned.
  • Flexible licensing policy – user-based or server-based, transferrable across technologies, helps administrators avoid shelf-ware.
  • Provides a robust AIOps platform based on machine learning technologies that learns about seasonality to identify trends and anomalies in an educational environment with changing terms, exam periods, vacations.
  • Auto-scale and deployment technologies ensure full visibility as infrastructure is scaled up or down to reflect terms, vacations, or changing course content or student numbers.

How eG Enterprise helps improve student experiences and educational outcomes

  • Fast and Reliable Remote Access: Proactive monitoring and root-cause diagnosis by eG Enterprise ensures a great student experience - whether accessing curricula on Moodle, accessing Autodesk from a dormitory or taking part in a live Teams lecture.
  • Insights: With performance analytics from eG Enterprise, educational establishments can plan better, reduce costs and optimize resource usage. They can eliminate unused licenses and plan next year’s budget accounting for termly variations based on real user data.
  • Improved tools for system administrators: Allow them to spend more time on proactive and strategic projects to improve their educational services rather than troubleshooting. IT administrators can cover multiple faculties or school sites.
  • Enables institutions to grow and expand: Automatic IT monitoring enables rapid rollout of new projects, increased efficiency and less risk. New courses and curriculums can be rapidly rolled out, educators can deliver content via new applications and remote education options can be facilitated.
  • Improve teaching standards: Providing staff with applications to enable remote teaching, digitize lessons, reuse, and share content with confidence and support if they encounter issues enables them to be more efficient, continually improve and diversify teaching methods.

Protecting Data and Students
with Compliance and Governance

  • eG Enterprise can be deployed on-premises or consumed as SaaS within several Amazon AWS regions to ensure local government data compliance regulations are satisfied such as the European GDPR, and the Australian Privacy Act.
  • eG Enterprise provides alerting, monitoring, and reporting for all the main authentication technologies, helping administrators identify malicious behavior and potential breaches.
  • Out-of-the-box reports on user behaviors can be used to identify improvements; e.g., insufficient capacity for a key course app prior to submission deadlines or to help identify concerning behavior that could indicate vulnerable students or employees, e.g., students who have not accessed course materials or users who are logged in and active at unusual times.

Case Studies

Large public school system learns a lesson in proactive virtual application performance management

Learn how Henrico County Public Schools, VA, USA uses
eG Enterprise to support the remote delivery of virtualized applications to 25000 middle and high school students issued with laptops across 69 schools.

Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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