Observability for Modern IT with
eG Enterprise v7.2

From virtual desktops to physical endpoints, from web applications to legacy apps, from physical machines to containers in the cloud, monitor all modern and legacy applications from one console, with AIOps technologies embedded in eG Enterprise.

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Modern IT: Changing Technologies
and Operating Models

The last few years have forced dramatic changes in the IT landscape. Digitization of customer, supply-chain interactions and internal operations has accelerated by three to four years. The share of digital products in a company’s portfolio has accelerated by seven years.

What this has meant is that organizations across verticals and sizes are relying on IT even more than before. Modern IT infrastructures are being designed to support hybrid workstyles, adopting digital workspaces on-prem and in the cloud. Unified communication technologies like Microsoft Teams and Zoom are commonplace today. Migration to the cloud is happening at a fast pace and applications are being designed using container technologies.

At the same time, IT operations technologies, processes and models are also changing. Reliance on a few experts is a thing of the past. Organizations are seeking tools and processes that make IT management repeatable and predictable. There is increased emphasis on making technologies accessible from anywhere, looking at automation of routine tasks, and a focus on monitoring security and cost control, especially as the adoption of cloud services grows.

Observability for Modern IT

Modern IT necessitates specialized ways for monitoring these new technologies. After all, failures in a digital workspace or a unified communications environment may happen in different ways than in a traditional IT infrastructure.

At the same time, monitoring tools have to be augmented with AIOps technologies for detecting anomalies, discovering inter-dependencies, identifying the root-cause of problems, etc. This is where observability comes in. Observability tools benefit different stakeholders in an organization and provide insights specific to each stakeholder’s needs.

eG Enterprise v7.2 incorporates new monitoring, AIOps, automation and cost analysis features that make it a complete observability solution for modern IT. Enhancements in this version cover all four core areas of focus for eG Enterprise: digital workspaces, application performance, monitoring of enterprise applications and unified, end-to-end monitoring. Built-in monitoring for over 600 different application and infrastructure components, 60,000 unique health checks and over 50,000 unique metrics make eG Enterprise one of the most comprehensive solutions in the industry. With eG Enterprise, organizations can embrace secure, modern, and efficient best practices and implement them through their digital transformation journey.

New Features in
eG Enterprise v7.2

Enhanced Multi-Vendor Digital Workspace Monitoring

eG Enterprise now provides the most comprehensive range of monitoring, diagnosis and reporting capabilities for any digital workspace. Whether you are using one or more of Citrix, VMware Horizon, AWS AppStream 2.0, AWS WorkSpaces, Microsoft RDS, or Microsoft Azure Virtual Desktops, we have you covered! Get a consistent set of dashboards and reports across these diverse technologies. Key enhancements in this release include:

  • Comprehensive monitoring, diagnosis and reporting for Microsoft AVD and supporting components including AVD Host Pools, Session Hosts, AVD Broker, Azure AD, Azure AD Connect, and more.
  • Full support for monitoring Windows 365 Cloud PCs.
  • Full support for Amazon WorkSpaces and the WSP protocol.
  • Full support for Amazon AppStream 2.0 and the NICE DCV protocol.
  • VMware Horizon 8.5 is now supported. Additional monitoring for VMware Horizon Pods and clusters has been added. Reports and dashboards improved to match what is available for Citrix.
  • Support for Linux Citrix VDAs has been enhanced. The Citrix logon simulator now seamlessly integrates with TOTP authentication.
  • Monitoring of Linux-based IGEL terminals is now integrated into eG Enterprise. IGEL terminals whether at home or in a corporate environment can be monitored.
  • eG light agents can now be installed on user desktops and be used for monitoring desktop performance as well as user’s connectivity to Wi-Fi, local network, Internet, etc.
  • GPU monitoring support extended to AMD and Intel technologies in cloud and on-prem. NVIDIA GPU support extended to Linux to support VFX and Design customers.

I'm impressed with what eG Enterprise has to offer in end-to-end monitoring for Azure Virtual Desktop. The auto discovery capabilities, including out of the box thresholds, allow for easy and fast configuration. Getting detailed insights in logon duration, application launch times and the perceived end user experience is great. The ability to gather load simulation tests details using a synthetic user is super helpful and the way they are displayed in the console is great.

Freek BersonAzure Virtual Desktop evangelist
and enthusiast
Read Review

Application Performance Monitoring Made More Effective

Improvements in eG Enterprise v7.2 are aimed at making APM easier to deploy, to offer deeper/better insights into application performance and to support a wider range of technologies.

  • The eG Enterprise web application simulator has been made simpler to use. Greater flexibility has been provided during recording. The web app simulator now supports TOTP-based two factor authentication, dynamic Captcha and also handles untrusted SSL certificates.
  • Real user monitoring (RUM) enhancements include support for the latest browser versions, broader support for single page application frameworks, and key user-centric metrics including first paint time and first contentful paint time.
  • JVM monitoring has been extended to JRE 19 and web container monitoring has been enhanced for JBoss and WebSphere application servers.
  • Auto-discovery capabilities have been added to the Java transaction profiler to automate deployment and management of Java applications.
  • Java transaction monitoring improvements including masking values of values in cookies and headers for security, support for Java Servlets 5.x and support for most popular Java messaging service providers.
  • PHP transaction tracing is now supported for PHP 8.0 and also 8.1. Support for tracing Memcache, PHP SOAPClient and NuSOAP has been added.
  • New capabilities for .NET application monitoring include the ability to trace applications that use TIBCO, Nlog library, and PostgreSQL. Deeper visibility into stored procedures accessed, along with parameters and values are reported. Support for tracing applications based on .NET Core has also been added.
  • New capabilities for .NET application monitoring include the ability to trace applications that use TIBCO, Nlog library, and
  • PostgreSQL. Deeper visibility into stored procedures accessed, along with parameters and values are reported. Support for tracing applications based on .NET Core has also been added.
  • APM capabilities are now available for Node.js applications. Monitoring of the V8 engine and application tracing are supported.
  • A new exception trends report provides insights into when and where most exceptions occur. A new database performance report highlights the top database queries taking time to execute.

Expanding Coverage for End-to-End, Unified Monitoring

Enhancements in this area focus on improved breadth of coverage. Key additions are indicate below:

  • Red Hat OpenShift Monitoring support is included. In-depth monitoring of the Kubernetes control plane is provided and CRI-O nodes are auto-discovered and managed. All the key Java and Node.js APM capabilities are supported on OpenShift. A certified OpenShift operator makes it easy to deploy monitoring in the target infrastructure.
  • Cloud monitoring support expanded to cover additional Azure and AWS services including AWS Trusted Advisor, AWS Resource Usage, AWS S3 Service Status, AWS Billing Overview, AWS Lambda Monitoring, AWS Connect, AWS API Gateway and Azure Advisor, Azure Quota Usage Details, Azure API Access, Azure Activity Logs, Azure Log Analytics, Azure Firewall and VPN Gateway Monitoring, Azure Backup Jobs Status and more. AWS Gateway metrics are now available through CloudWatch integration.
  • New dashboards are available for AWS and Azure monitoring.
  • New versions of many platforms and technologies are now supported: vSphere 8, WebLogic 14, Hyper-V 2022, Oracle database 21c, Nutanix AHV 6.5, SQL Server 2022, Java 19, Tomcat 10, WebSphere 9 and Blackberry UEM 12.
  • Monitoring support for API gateways, messaging servers, and a host of middleware components is included in eG Enterprise v7.2.

Enhanced Monitoring for Enterprise Applications

  • SAP monitoring enhancements include support for SAP Development/Cloud environments such as SAP Neo (Cloud Platform) and SAP BTP Cloud Foundry; Improved Syslog monitoring for SAP NetWeaver; SAP router monitoring of logs, traces, connections; Monitoring for SAP HANA XS (app/web server) and Lumira (visualization). Many additional new one-click dashboards are available for key SAP tiers.
  • Support for modern authentication is included in Microsoft O365 monitoring. Real-Time Call Quality Analytics for Teams is now provided using webhooks integration. User-specific usage metrics are now available to the helpdesk for quick troubleshooting. Yammer service support has been added.
  • Mail paths can now be tracked as part of synthetic monitoring. Mail path insights are especially useful in hybrid email deployment scenarios and can provide indications of where slowness in mail delivery lies.
  • Zoom monitoring has been introduced.

Architectural Improvements

A number of deployment improvements, configuration simplifications and scalability changes have also been included.

  • Admins have the ability to push agents from a central location and a single command deployment of agents on Windows and Linux is supported.
  • A new Incident management panel has been introduced with the ability to clearly highlight the root-cause of problems from their effects.
  • Remote Control actions permissions can now be assigned per user. The set of commands available to each user is configurable.
  • The eG Mobile App functionality has been enhanced to make it as functional as the browser interface. Many new dashboards are now available. SSO integration with Active Directory and SAML is also supported.
  • Additional ITSM integrations with TOPdesk, ServiceNow ITOM, Freshdesk and BMC Remedy are supported. Support for multiple ITSM tools on a single manager is also available.
  • The eG agents for Windows perform security checks on files and services, in addition to monitoring performance.
  • Pre-built, domain-specific automation capabilities are available out of the box and administrators can turn on these capabilities and not have to write elaborate scripts to implement automatic correction of problems.
  • To support containerized environments where application instances are ephemeral, administrators now have the ability to report on components that may not be currently monitored.



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  • Works on cloud environments, hybrid-cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring applications, digital workspaces and IT infrastructures
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