Which GenAI services can I use with eG Enterprise 7.6?
You can use OpenAI ChatGPT, Google Gemini, Anthropic Claude or Azure OpenAI Service. The new ones in 7.6 are Anthropic Claude and Azure OpenAI Service; the other two were already available. Pick the provider that matches your cloud, security and governance standards. Responses can come in the administrator's preferred local language: English, Chinese (Traditional), French, German, Italian, Japanese, Korean, Portuguese, Spanish or Thai, as set in the eG user profile.
Does the AI replace eG Enterprise's root-cause analysis?
No. eG Enterprise makes the diagnosis first, with its own domain-specific monitoring, anomaly detection and root-cause diagnostics. GenAI then explains that diagnosis, sums up the related findings and suggests what to investigate next. You turn GenAI on when you want it, and you can turn it off again.
What does eG Enterprise send to the GenAI service?
The problem description eG Enterprise sends leaves out the component and descriptor name. If you turn on Detailed Insights in the Manager settings, eG Enterprise also sends the test and measure names, values, units, averages, thresholds and metric history, and the detailed diagnosis where you allow it. eG takes measures to mask server names and IP addresses before anything is sent, and the console shows you the full disclosure before you enable it. eG has asked for this detail to be added to the product documentation.
Can an MSP share one GenAI account across tenants?
Yes. An MSP can configure GenAI once on the eG Manager for all tenants. Or it can require each tenant to bring its own GenAI account. That choice lets each MSP pick the cost and governance model that fits its tenants.
Do the new 7.6 monitors need a separate license?
No. 7.6 adds no new license requirement, and your current license carries over as it is. For MSPs, license consumption is now clearer per tenant. For pricing questions, start with the eG Enterprise pricing page or raise them in a demo.
What is the upgrade path to 7.6?
You upgrade from 7.5 to 7.6. Plan one to four hours for the manager, depending on database size; the upgrade migrates the database and can be rolled back. Agents can follow on your own schedule, and 7.6 upgrades them in parallel within limits you set. For the steps, see the Upgrading eG Enterprise to v7.6 guide; the eG Enterprise version lifecycle page lists the 7.5 support window.
What can eG Enterprise monitor in my OpenAI services?
It watches the health, usage and cost of those services, agentless, via the OpenAI REST APIs. You see request rates, token use, unusual spikes, idle Admin and Project keys, and cost per day and per month. Usage splits by capability, for example Responses and Chat Completions, embeddings, images, audio transcription and text-to-speech. eG's guidance: a higher bill alone does not prove waste, so check it against changes in traffic, model choice, output tokens and application behavior first.
Will new checks turn on automatically after I upgrade?
No. An upgrade never enables new monitoring, because it could set off a flood of false alerts. You are alerted to new checks, and then you or eG support turn them on. Every eG Enterprise upgrade works this way.
Where are the full 7.6 release notes and documentation?
The eG Enterprise 7.6 release notes set out the changes section by section. The eG Enterprise documentation site lists v7.6 as its current version. The notes run from AI through digital workspaces, enterprise applications and APM to infrastructure and platform changes. Read both before you plan the move from 7.5.
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GenAI: Anthropic Claude, Azure OpenAI Service
