AIOps for Hybrid IT with
eG Enterprise v7.5

The latest advances in eG Enterprise v7.5 provide greater visibility, enhanced diagnostics, and intelligent analytics to monitor any type of IT infrastructure: On-premises, public cloud, or hybrid cloud.

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Why Focus on AIOps and Hybrid IT?

The world of IT operations has been influenced by the surge in AI technologies. AIOps (Artificial Intelligence for IT operations) applies machine learning and analytics to manage the growing complexity of IT environments. Enterprises and service providers are seeking solutions that implement a wide range of AIOps capabilities to predict and prevent failures and provide recommendations for configuration and resource allocation.

Another major trend is the shift in cloud adoption. While many organizations are still pursuing a cloud-first strategy, many are repatriating workloads due to rising costs, reduced resiliency, and the need for simpler governance. This dual trend requires enterprise solutions to support both cloud and on-premises environments — including hybrid deployments.

Organizations are now embracing AIOps capabilities that automate and streamline IT operations to provide resilience, remove human error and costly manual workflows. Adopting better AI-powered monitoring technologies is empowering skilled staff to do more and better, cost-effectively and securely.

AI INSIDE

eG Enterprise v7.5 Continues the
Observability Journey

  • Integration with GenAI tools to provide recommendations and insights, making it easier than ever for IT staff to use and benefit from the observability solution.
  • Analytics for detecting changes and trends so administrators can pre-emptively act to remediate issues.
  • Enhanced monitoring for cloud workspaces (AWS, Azure, and Google).
  • Enhanced Digital Employee Experience (DEX) monitoring for Windows and Linux endpoints and support for Google Chromebooks and macOS.
  • Built-in capability to synthetically monitor any type of application – thick client, thin client, web, etc.
  • Enhanced coverage of on-prem and cloud environments, including support for Google Cloud Platform, new Azure and AWS services, Infoblox, Dell Boomi and other on-prem technologies.
  • Deeper insight into Kubernetes deployments, and new dashboards
    that enable faster analysis and troubleshooting.
AIOps-for-Hybrid

New Features in
eG Enterprise v7.5

Turnkey Advanced Intelligence and Analytics for Effective Action

  • eG Enterprise now includes a new integration with Gen AI services. ChatGPT and Gemini are supported currently.
  • AI integrations are available from the current alarms window, alarm history, and from the metrics view of the component full-stack view.
  • By making expert advice and easily understandable inputs available from Gen AI services, this integration greatly simplifies the usage of eG Enterprise.
  • Non-experts can effectively use eG Enterprise by quickly understanding what each metric represents, why it matters, and how to resolve issues when values change.

  • Significant enhancements to the analytics and forecasting functionality of eG Enterprise v7.5 include new forecasting algorithms, multi-metric forecasting, and confidence limits.
  • eG Enterprise now includes new analytics to track the rate of change in metrics. New reports allow administrators to select any metric of interest and identify which components or descriptors exhibit the fastest growth.
  • New reports for Similarity Analysis and Outlier Detection are also available.

Enhanced Multi-Vendor Digital Workspace Monitoring

eG Enterprise now provides the most comprehensive range of monitoring, diagnosis and reporting for any digital workspace. Whether you are using one or more of Citrix, Omnissa Horizon, Amazon AppStream 2.0, Amazon WorkSpaces, Microsoft RDS, Microsoft Windows 365 Cloud PC or Microsoft Azure Virtual Desktop, we have you covered! Get a consistent set of dashboards and reports across these diverse technologies.

  • Full support for monitoring Dizzion Frame desktops.
  • Support for Amazon AppStream 2.0 has been extended to include multi-session hosts.
  • Specialized models are now available to monitor Citrix, Omnissa and Windows 365 Cloud PC desktops in the cloud.
  • Logon Simulator Enhancements: Logon simulation supports OKTA, DUO, Azure Entra ID, and ADFS as identity providers. Dynamic two-factor authentication (2FA) is supported via native OTP from Citrix Cloud and on-premises gateways, as well as OAuth software tokens from Azure Entra ID.
  • Microsoft AVD monitoring now includes details of bandwidth usage and latency for every user session. A new user experience score is also included. Enhancements for FSLogix monitoring and RDS Shortpath monitoring provide deeper insights.

Endpoint Monitoring Enhanced

  • Enhanced endpoint monitoring includes dedicated support for macOS, Dell Wyse ThinOS and Google Chromebook endpoints. These endpoints are supported alongside and in a similar way to physical and virtual Windows OS, IGEL and Linux endpoints.
  • Windows OS monitoring and reporting has been enhanced to include proactive alerting for issues such as BSoD (Blues Screen of Death) events, memory exhaustion, non-responsive applications and other problems.

  • Windows endpoint monitoring enhancements also include hardware status monitoring, disk health monitoring, battery status monitoring, new DEX user experience scores, more key reports and home network topology views.
  • eG Enterprise now integrates with Microsoft Intune for comprehensive device management. eG Enterprise can be deployed via Intune and also offers comprehensive proactive monitoring for Intune.

Application Performance Monitoring Made More Effective

  • The Web App Simulator now addresses advanced use cases including dynamic pop-ups and ads, Canvas-based HTML5 apps, apps that use Shadow DOM elements and more. It also supports scenarios such as a Citrix session that begins in a browser but shifts to a native Workspace App.
  • A new Universal simulator has also been introduced to support thick/thin client applications. Relying on OCR capabilities, it handles both non-web and native applications. This new capability positions eG Enterprise as one of the few solutions with native support for cost-effectively simulating any type of web or non-web application.

  • Real user monitoring (RUM) now has the capability to replay user sessions and user interactions. New visualizations offer waterfall breakdowns and insights into page load speeds. Google Core Web Vitals metrics are provided to identify areas that will benefit from optimizations.
  • Support for Lambda expressions, Jakarta Mail, and Java Message Service (JMS), enhance the platform's capabilities for modern Java environments.
  • For .NET applications, transaction tracing capabilities have been expanded to support modern cloud-native environments. Tracing now supports Azure services such as Azure SQL, Azure Blob Storage, and Azure Table Storage.
  • Wait times in message queues are now explicitly tracked and reported, helping to pinpoint queue processing delays as potential bottlenecks.

Enhanced Observability for Kubernetes and Containers

  • Kubernetes Monitoring: eG Enterprise now includes dedicated models for both cluster and worker nodes. For the master node, detailed metrics for Kube Controller Manager health, Kube Scheduler health and etcd health. For worker nodes, Kubelet health, Kube DNS health and Kube Proxy Health are among the new monitoring capabilities.
  • New dashboards have been added to track Kubernetes cluster health, with drilldowns to see node health, container health and more. Reports on node performance are also available so administrators can identify the top nodes by resource usage.
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  • Monitoring of containerized applications is now licensed separately. Full stack monitoring of container applications is supported for common use cases. Touch-free and automated monitoring is enabled with both Helm and YAML manifest installation methods being supported to ease automatic deployment.

Expanded Coverage for End-to-End, Unified Monitoring

  • Broader support for Public cloud services on Google Cloud Platform (GCP) monitoring, Azure, and AWS is now available.
  • Azure API calls have been optimized, providing a reduction in calls of 80% in many cases.
  • Cloud billing tracking by AWS tags is now supported. eG Enterprise now integrates with AWS Inspector to proactively monitor for vulnerabilities with EC2 instances, Lambda functions and container images.

  • Database monitoring capabilities have also been expanded, with new support for Couchbase databases and clusters, MongoDB Atlas, and Amazon DynamoDB. SSL certificate-based authentication is now supported for all database technologies.
  • Monitoring support for an extended range of API gateways, messaging servers, and a host of middleware components is also included. New middleware platform support is included for Solace PubSub+ message brokers, Apache Flume, Memcached, Dell Boomi and others.
  • Advanced SSL certificate monitoring, PowerShell script monitoring and Java Runtime version visibility are available for enterprises with proactive governance and security strategies.

Enhanced Monitoring for Enterprise Applications

  • SAP monitoring enhancements include support for monitoring of SAP S/4 HANA and SAP S/4 HANA Cloud deployed in Private Cloud Environments (PCE). Additionally, eG Enterprise provides agentless monitoring for SAP PCE installations, enabling seamless visibility without deploying monitoring agents. eG agents now also support comprehensive monitoring of SAP Cloud Connectors.
  • Configuration of monitoring for Microsoft 365 (O365) services is now fully automated. Increased granularity for permissions enhances security and compliance. O365 monitoring has been made more scalable.

  • eG Enterprise now monitors user presence in Microsoft Teams. A new User Presence Report shows the number of users in each presence state (e.g., Available, Away, On Call) and the top users by each presence category, helping organizations understand usage patterns and availability trends.


Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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