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Synthetic Monitoring with eG Enterprise

Proactively monitor business transactions and troubleshoot user experience issues

Measure User Experience and Application Performance Proactively

eG Enterprise: Synthetic Monitoring Tool

End-user satisfaction and productivity are the ultimate measures of application performance. By continuously monitoring the end-user experience, IT managers can be alerted to times when users experience poor performance, slowdowns, or outages.

Many modern applications have built-in instrumentation to track and report key performance metrics. This passive monitoring approach is not effective when users are not actively using the applications or when instrumentation is not available (for example, legacy applications and custom applications). Therefore, a Synthetic monitoring approach is needed to actively and continuously test business transactions and preemptively identify problems.

eG Enterprise: Synthetic Monitoring Tool

What is synthetic monitoring?
Synthetic monitoring uses software robots to actively simulate user transactions to IT applications and measure their availability and responsiveness. Continuous simulation helps detect application availability and response time problems proactively and allows administrators to correct them before users notice.

Synthetic Transaction Monitoring Capabilities of eG Enterprise

eG Enterprise includes a wide range of synthetic monitoring capabilities that cater to a number of use cases:

Four Approaches to Synthetic Monitoring
  • Protocol simulation: This is ideal for simple simulation of protocol requests (HTTP, SMTP, ICA, SQL etc.) to target systems and applications, and observing their responses.
  • Web app simulation: To support multiple step transactions that include form fills, mouse clicks, etc., eG Enterprise includes a web app transaction recording and replay tool.
  • Purpose-built logon simulators: eG Enterprise embeds purpose-built simulators for digital workspace environments (Citrix, VMware Horizon, AWS workspaces, etc.) that simulate user logons without the need for a separate recording step.
  • Full, client session simulation: Ideal for simulating multi-step transactions to any type of application - thin client or thick client, this uses a simulation engine that works based on optical character recognition technology.

In all cases, application and transaction availability and response times are the key metrics of interest.


Four Approaches to Synthetic Monitoring

Why eG? One Monitor to Manage All of IT.

We have no more frustrations because now we know where the problem is, and the root cause of issues is detected in minutes. With the eG Enterprise performance monitoring suite we deliver a robust and reliable environment that guarantees maximum uptime and user satisfaction.

Wilfried Landsheer
Director, Systemat Digital Hub


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