Robotic checks run from any location, against any application to detect application SLA issues. Includes protocol-level tests, browser simulations, pre-built logon simulators and simulation of thick and thin client applications.
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End-user satisfaction and productivity are the ultimate measures of application performance. By continuously monitoring the end-user experience, IT managers can be alerted to times when users experience poor performance, slowdowns, or outages.
Many modern applications have built-in instrumentation to track and report key performance metrics. This passive monitoring approach is not effective when users are not actively using the applications or when instrumentation is not available (for example, legacy applications and custom applications). Therefore, a Synthetic monitoring approach is needed to actively and continuously test business transactions and preemptively identify problems.
What is synthetic monitoring?
Synthetic monitoring uses software robots to actively simulate user transactions to IT applications and measure their availability and responsiveness. Continuous simulation helps detect application availability and response time problems proactively and allows administrators to correct them before users notice.
eG Enterprise includes a wide range of synthetic monitoring capabilities that cater to a number of use cases:
In all cases, application and transaction availability and response times are the key metrics of interest.
We have no more frustrations because now we know where the problem is, and the root cause of issues is detected in minutes. With the eG Enterprise performance monitoring suite we deliver a robust and reliable environment that guarantees maximum uptime and user satisfaction. 
This is the simplest simulation approach. It simulates requests to target systems and applications by simulating requests using different common protocols (HTTP, SMTP, FTP, SQL, ICA, etc). Depending on the target, protocol simulation can be used to test individual tiers of an infrastructure or to check end-to-end performance. By design, protocol simulation works for single-step transactions only.
This is a tool for synthetic monitoring of any type of web applications. To support multi-step transactions, a recording engine tracks all mouse clicks and form fills, and creates a script that can be replayed 24x7. The record and replay engine are based on the popular Selenium driver and screenshots are captured whenever a transaction fails.
The eG Enterprise Logon Simulator is a purpose-built synthetic performance monitoring solution that provides complete visibility to proactively detect and troubleshoot logon issues for Citrix, Omnissa Horizon, and Amazon WorkSpaces environments.
For simulating thick clients or thin clients, eG Enterprise uses a recording and playback engine that relies on optical character recognition (OCR) technology. The recording phase creates a script that includes which mouse clicks or keystroke actions are performed, which area of the display needs to be checked for the validity of the response, etc.
eG Enterprise synthetic transaction monitoring helps answer critical performance questions, such as:
