Get deep visibility into the performance of your IGEL devices, UMS and Cloud Gateways and quickly get to the root-cause of issues with eG Enterprise. Its true end-to-end and top to bottom monitoring that helps ensure optimal end-user experiences.Start Your Trial
IGEL is a "Next-Gen Operating System" built for secure access to cloud workspaces, such as VDI and Desktop as a Service (DaaS). Built on a highly secure Linux kernel and compatible with any x86-64 device, the IGEL OS is bundled with all the necessary virtual utilities, such as Citrix Workspace App/Receiver, VMware Horizon client, Windows RDP client, Microsoft AVD client and Amazon WorkSpaces client that allow users to securely connect to digital workspaces.
When users complain about slowness or disconnects during digital workspace access, the problem may have occurred due to one of the data center components, but it could also be associate with the user’s end-point connecting to the digital workspace. While many organizations have monitoring tools for the data center components, they have no visibility into the performance of and network quality available to end-points such as thin clients.
eG Enterprise is an end-to-end monitoring solution that provides incredible in-depth performance monitoring for IGEL devices and all of the supporting tiers. With eG Enterprise you can:
Ensure Great User Experience: Proactive monitoring of IGEL-powered endpoints can help IT take preemptive action to improve user experience.
Provide End-to-end Visibility: Monitoring of endpoints is essential to get the end-to-end picture of digital workspace performance and to enable fast and accurate troubleshooting of problems.
Keep Endpoints Working Well: Scalability issues, communication problems, and bottlenecks in the thin client management system can impact central management and control of the endpoints. These issues must be addressed quickly for a seamless digital workspace performance.
While many monitoring products target specific technologies, eG Enterprise is one solution that can monitor the entire suite of technologies used by your business.
We're excited that eG Innovations is joining our growing network of more than 100 IGEL Ready partners and becoming part of a new validation movement in the end user computing industry.
Using extremely lightweight agents that are auto provisioned on to your IGEL endpoints, you can monitor key resource usage parameters on the endpoints. You can track device uptime and detect any unexpected reboots, identify when users are connected to the device and for how long, and analyze network and TCP activities across thousands of endpoints.
eG Enterprise’s capabilities for IGEL endpoints allow you to:
The IGEL UMS servers are the core of any IGEL deployment. All thin clients are provisioned and controlled by the UMS servers. If the UMS server is not available or is slow, it can affect thin client availability and performance.
eG Enterprise is the only solution with customized monitoring, diagnosis, and reporting capabilities for IGEL UMS. Use eG Enterprise to answer key questions about IGEL UMS:
Monitoring of IGEL Cloud Gateways is important. Since it is the entry point for IGEL endpoints connecting from a remote location, if the IGEL Cloud Gateway is down, IGEL endpoints from a remote location cannot connect to the IGEL control plane. Users will therefore be deprived of access to the end user computing environment. eG Enterprise continually offers answer to common questions, including: