Converged Application and Infrastructure Monitoring for Government Agencies

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Digital Transformation in Government

IT modernization projects and increasing demands to digitize and provide more services online are driving change throughout all levels of government worldwide with expectations that government must offering better value to taxpayers and increased quality of service and accountability to individual citizens and overall civil inclusion.

Federal bodies, local government bodies, town councils and public services deliver critical services ranging from libraries, garbage collection, highway repairs, child protection services, social housing, and public health provision that impact both individuals and communities. IT failures and the downtime or slowness of key applications and web services have the potential to impact real people, their quality of life and even their safety and health.

Additionally, governmental organizations are seeking better ways to manage and deliver vast quantities of digitized and legacy assets ranging from pdf forms, contracts, public information websites and so on.

Ensuring Performance and Availability of
Critical Public Services for Communities

Many public sector bodies are being mandated to adopt formal national strategies relating to IT technologies and as a result, many are needing to adopt newer technologies and best practices at scale. Often this includes a cloud-first strategy and providing online service availability commitments.

Many governmental organizations are virtualizing their key applications and services that employees need to use to serve their communities. They are also implementing hybrid flexible-working programs and emergency work-from-home plans to cover COVID-19 like scenarios.

Even though cloud providers offer SLAs (Service Level Agreements), these are focused on availability of the infrastructure. Hence, the responsibility for ensuring application availability and response times rests with the different government organizations supporting these applications. User satisfaction and employee productivity is also tied to the ability to pinpoint a root-cause failure quickly – e.g., is the issue in the network, database, application, Citrix, cloud, or with a third-party supplier.

Hence, it is critical that their IT teams and help desk staff have appropriate tools to troubleshoot and resolve IT issues rapidly.

IT Application and Infrastructure Monitoring
from a Single Pane of Glass

eG Enterprise offers a single pane of glass that provides monitoring of IT applications and infrastructures. With eG Enterprise, government organizations get:

  • Application Performance Monitoring for key online services, payment systems, websites and so on. While Real User Monitoring (RUM) provides insights into user experience, Business Transaction Monitoring (BTM) complements it by providing deep dive into application stacks, highlighting where the bottlenecks lie.
  • For organizations adopting digital workspace technologies such as Citrix, VMware, Amazon WorkSpaces, Microsoft AVD (Azure Virtual Desktop) and RDSH, eG Enterprise provides comprehensive end-to-end performance insights.
    Organizations can ensure that even demanding video conferencing applications and CAD / 3D mapping and planning tools such as Esri ArcGIS and CityEngine are delivered to employees who are creating the smart cities of the future.
  • Comprehensive monitoring of public cloud services, including virtual machines, databases and more for major clouds such as Microsoft Azure, Amazon AWS, and others.
  • Monitoring of key enterprise applications like Microsoft SharePoint, Microsoft Dynamics, SAP, CRM systems like Siebel and PeopleSoft and SaaS services like Microsoft 365.

Comprehensive dashboards combine data from more than 500+ integrations, enabling governmental bodies to rapidly troubleshoot system-wide issues and get a comprehensive overview of their entire IT landscape including legacy and hybrid systems.

Reduce Costs, Improve Customer Service, and Demonstrate Best Value for Taxpayers

Deep insights into the digital experience of individuals or groups of citizens when accessing services including patterns of access, types of devices used, etc., can help governments plan to fit the changing needs and lifestyles of their citizens and ensure sufficient capacity is provisioned to cope with seasonal variations in demand. Under-used or legacy services may be investigated and the effect of change on end users fully understood to improve or replace services that better serve the community.

eG Enterprise is easy to use and operate and includes out-of-the-box alerting and AIOps root-cause diagnostics to identify the cause of issues. As a result, eG Enterprise typically reduces the headcount needed to maintain systems and reduces the need for external domain expert consultants to be contracted for projects.

Comprehensive live, historical, and long-term reports are available out of the box and enable:

  • Capacity planning insights to enable budgeting and provisioning as the demands of the community change
  • Traceable auditing of all aspects of the IT systems and their performance, capacity and availability
  • Under-utilized resources to be rationalized so unnecessary costs are eliminated, carbon footprints are reduced and systems simplified

Plan, Manage, and Control Modernization and Digital IT Transformation Projects At Scale

As government organizations adopt cloud services, they need to optimize their business models and modernize for sustainability. eG Enterprise can support the migration of an application or the entire datacenter to a public, private or hybrid cloud, spanning hybrid-cloud, multi-cloud, and on-premises infrastructure.

A simple licensing structure based around servers, named users or concurrent users is available across all the technologies we support. Licenses can be transferred between technologies - e.g., from Citrix to Microsoft AVD, ensuring that transformation projects can be baselined, and success quantified within the same tool, all while avoiding wasteful shelfware.

Secure and Traceable governance, Risk Management, Data Protection and Compliance

Security and the protection of citizens’ data are critical for government and public bodies. Governmental IT professionals must have access to actionable data, allowing them to address complex and constantly changing government compliance and data control regulations and internal requirements. eG Enterprise's universal monitoring technology assist organizations with their key compliance requirements, including:

  • Get detailed reports documenting who logged in to the digital workspace, at what time, for how long and on which systems
  • Track application usage by users, their client devices, active times, and idle times in a session
  • Get alerts whenever logons to Citrix NetScaler or any of your systems fail, or if any security events have been detected
  • With machine learning and auto-baselining technologies included, get proactive alerts on unusual access patterns or trends
  • Proactively monitor your authentication technologies such as Active Directory for malicious attacks

eG Enterprise is designed to be compliant with the most robust of security certifications:

  • SAML and 2-factor authentication to prevent unauthorized access for on-prem and cloud deployments
  • Option to integrate with Active Directory
  • SSL/TLS 1.2 is used for all communications and SSL Labs rates eG Enterprise as A+
  • No changes required to your corporate firewalls

Case Studies

Dutch municipalities shifts to user-centric, proactive performance monitoring with eG Enterprise

eG Enterprise enables Equalit's IT team of 35 employees to cater to the growing user base of municipal employees and their evolving needs which includes technologies such as VMware, Citrix, and online services.

eG Enterprise enabled gemeente Heerhugowaard & Langedijk to quickly solve IT issues without hiring many IT consultants

To serve the local citizens better and on time, the gemeente Heerhugowaard & Langedijk have 800+ employees/end users reliant on IT infrastructure built on 50+ servers (using supporting technologies, such as Citrix, SQL, hypervisors, storage, etc.) and services like O365. Read about how eG Enterprise was used during a large project to merge the two local districts’ services and previously separate IT infrastructures.

End-to-End Citrix Monitoring Improves User Performance and Reduces IT Costs for RSVZ

Alerts via email and dashboards on a mobile device enable IT administrators to keep track of their Citrix infrastructure from anywhere. They have been able to proactively fix issues before users complain. As a result, the number of service desk tickets has significantly reduced.

Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid-cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring applications, digital workspaces and IT infrastructures
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