IT modernization projects and increasing demands to digitize and provide more services online are driving change throughout all levels of government worldwide with expectations that government must offering better value to taxpayers and increased quality of service and accountability to individual citizens and overall civil inclusion.
Federal bodies, local government bodies, town councils and public services deliver critical services ranging from libraries, garbage collection, highway repairs, child protection services, social housing, and public health provision that impact both individuals and communities. IT failures and the downtime or slowness of key applications and web services have the potential to impact real people, their quality of life and even their safety and health.
Additionally, governmental organizations are seeking better ways to manage and deliver vast quantities of digitized and legacy assets ranging from pdf forms, contracts, public information websites and so on.
Many public sector bodies are being mandated to adopt formal national strategies relating to IT technologies and as a result, many are needing to adopt newer technologies and best practices at scale. Often this includes a cloud-first strategy and providing online service availability commitments.
Many governmental organizations are virtualizing their key applications and services that employees need to use to serve their communities. They are also implementing hybrid flexible-working programs and emergency work-from-home plans to cover COVID-19 like scenarios.
Even though cloud providers offer SLAs (Service Level Agreements), these are focused on availability of the infrastructure. Hence, the responsibility for ensuring application availability and response times rests with the different government organizations supporting these applications. User satisfaction and employee productivity is also tied to the ability to pinpoint a root-cause failure quickly – e.g., is the issue in the network, database, application, Citrix, cloud, or with a third-party supplier.
Hence, it is critical that their IT teams and help desk staff have appropriate tools to troubleshoot and resolve IT issues rapidly.
Security and the protection of citizens’ data are critical for government and public bodies. Governmental IT professionals must have access to actionable data, allowing them to address complex and constantly changing government compliance and data control regulations and internal requirements. eG Enterprise's universal monitoring technology assist organizations with their key compliance requirements, including:
eG Enterprise is designed to be compliant with the most robust of security certifications:
eG Enterprise enables Equalit's IT team of 35 employees to cater to the growing user base of municipal employees and their evolving needs which includes technologies such as VMware, Citrix, and online services.
To serve the local citizens better and on time, the gemeente Heerhugowaard & Langedijk have 800+ employees/end users reliant on IT infrastructure built on 50+ servers (using supporting technologies, such as Citrix, SQL, hypervisors, storage, etc.) and services like O365. Read about how eG Enterprise was used during a large project to merge the two local districts’ services and previously separate IT infrastructures.
Alerts via email and dashboards on a mobile device enable IT administrators to keep track of their Citrix infrastructure from anywhere. They have been able to proactively fix issues before users complain. As a result, the number of service desk tickets has significantly reduced.