Real User Monitoring with eG Enterprise

Monitoring Digital User Experience

For business applications to be successful, enterprises must ensure that customers get a great digital experience, every time. Insights into the performance and stability of websites and web applications are essential to retain customers and grow your business.

Traditional data center-centric views of IT performance do not provide the complete picture of actual user experience. While these can provide high-level uptime/downtime analytics, they lack actionable insights of real user experience and service slowdown, a critical need for IT managers to preemptively detect and resolve issues.

Real User Monitoring with eG Enterprise

Features

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  Monitor Global User Experience in Real Time with Geo Dashboard

  • Monitor end-user experience in real time, and view performance metrics by geographic location (country, region, and city)
  • Pinpoint which locations’ users are impacted by poor application performance
  • Easily drill down into a location to find out why user experience is poor
  • Get alerted to user experience problems preemptively with the help of intelligent alerts
  • Self-learning dynamic baseline thresholds make alerting accurate and reduce false positives

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  Measure User Satisfaction Levels and Take Preemptive Action

  • Monitor page load times and proactively get alerted to slowdowns, JavaScript errors, and downtime
  • Application owners and IT managers can visually track the overall level of user satisfaction
  • Use the industry standard Apdex score as a simplified SLA for tracking user satisfaction
  • Combine business metrics and real user monitoring to understand how slow performance is affecting your business

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  Troubleshoot Faster with Root Cause Analysis

  eG Enterprise dissects the processing time of web transactions and identifies what is causing slowdown.

  • Triage problems faster by knowing whether the slowdown is due to the network, server, front-end browser processing, or content download
  • Identify slowdown due to DOM download, high DNS lookup time or TCP connection time
  • View the breakdown of all page resources to gauge the impact of JavaScript, CSS, and images, as well as third-party content such as ads, social, and analytics
  • Intuitive web interface provides visualization tools to easily analyze slow transactions and detect issues
  • Correlate user experience issues with business transactions, application performance, and underlying infrastructure for root cause analysis

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  Analyze and Optimize User Experience

  Leverage out-of-the-box analytics, reports and trend graphs to answer key performance questions, such as:

  • What are the top 5 poorly performing page groups?
  • Where is most of the traffic coming from—which city, country, browser, device type (mobile/desktop/tablet)?
  • Geo performance: Are certain locations slower versus others?
  • Are my users satisfied, tolerating or frustrated?
  • Did a site slowdown coincide with a peak in traffic?
  • Which page types are most impacted and performing poorly: base page, Ajax, iframe?

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Supported Platforms and Technologies

Web Applications		Supported Platforms & Technologies
Packaged Applications		Microsoft Dynamics, Microsoft SharePoint, Microsoft Office 365, Atlassian Confluence, Oracle PeopleSoft
Custom Applications		Java, .NET, Ruby on Rails, Python Django, CakePHP, Drupal

Benefits

• Eliminate guesswork and know exactly what users of your websites and web applications are seeing
• Identify and fix issues before they end-users notice and business services are affected
• Improve the end-user experience to increase business productivity and customer satisfaction
• Get deep insights into web application usage patterns and trends, and quickly identify the root cause of slowdowns
• Optimize your websites and web applications to enhance the user experience

Why eG? One Monitor to Manage All of IT.

• eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
• Gain actionable answers to performance issues, wherever they originate, from application code to bare metal
• Understand the impact of infrastructure issues on application performance and user experience
• Unify IT performance monitoring, alerting, diagnosing, reporting, and capacity-planning in a single console
• Ensure a great user experience and dramatically improve IT efficiency
• Benefit from flexible deployment options (on-premises and SaaS) and IT monitoring approaches (agentless and agent-based)