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eG Enterprise: A Business Multiplier for MSPs

With the increasing focus on digital transformation in enterprises and the advent of new technology landscapes such as VDI, BYOD, hyper-converged infrastructures, and cloud- and container-driven deployments, managed service providers (MSPs) can no longer rely on traditional IT monitoring approaches that focus on CPU, memory and disk utilization metrics. User experience takes center stage in today's digital economy, and ensuring high availability and peak performance of business applications is a critical measure of an MSP's success.

eG Innovations' flagship solution, eG Enterprise, is purpose-built for service providers to monitor today's dynamic, heterogeneous and hybrid IT environments. Its converged application and infrastructure monitoring approach delivers end-to-end performance visibility and actionable insights to help solve IT challenges faster.

  • Expand your service offerings using eG Enterprise
  • Provide application-centric IT monitoring, offering your customers proactive insights into user experience
  • Shift your services from cost center to a revenue center by providing dramatic, measurable cost savings to your customers
  • Accelerate your business' evolution from service provider to value provider (and trusted advisor) for your customers
MSP Monitoring Tools and Software from eG Innovations

Because of eG Enterprise, I'm not stuck having to put out fires all day. I can spend my time going out and getting new business or talking with customers, just seeing how they're doing, rather than trying to fix a problem.

Jacob AckermanCTO, SkyLink Data Centers

MSP Software: Why eG Enterprise is the
Platform of Choice for MSPs

Full Stack IT Monitoring: User Experience, Application, & Infrastructure – All from a Single Console

  • Track your customers' digital journey and proactively detect user experience issues before business impact
  • Trace business transactions and isolate the cause of application slowdowns
  • Gain code-level insights to identify inefficient application code and slow database queries
  • Get deep-dive visibility into all infrastructure components and understand their relationship with the customer-facing application
  • Visualize your entire service topology and automatically diagnose the root cause of application slowness
Explore eG Enterprise's application performance monitoring capabilities 

True End-to-End Visibility: Every Layer, Every Tier

eG Enterprise is designed to support a wide array or devices and platforms. Monitor infrastructures on any on-premises, cloud, container and hybrid IT environment.

  • 500+ applications including Citrix, SAP, SharePoint, PeopleSoft, VMware Horizon, Exchange, Java, and .NET
  • 10+ operating systems including Windows, Linux, and UNIX
  • 10+ server virtualization platforms including VMware, Hyper-V, XenServer, Nutanix Acropolis, RHEV, and more
  • Public cloud such as Microsoft Azure and AWS
  • 20+ storage devices including Dell EMC, HPE, IBM, NetApp, PureStorage, Nimble, etc.
  • Any SNMP-enabled or NetFlow-enabled network device
MSP Monitoring Software: eG Enterprise
View supported technologies 

The Power of Automation, Alerting and Analytics

  • Automate all aspects of IT performance management – infrastructure discovery, monitoring, problem diagnosis, alerting, reporting – from a single console
  • Speed up IT troubleshooting with automated infrastructure dependency mapping and root cause diagnosis
  • Leverage built-in control actions to automate problem remediation
  • Simplify performance alerting with intelligent auto-baselines
  • Use out-of-the-box analytics capabilities to track trends, correlate events, forecast capacity needs, and improve SLA adherence
View the list of global MSPs that partner with and use eG Enterprise 

Deliver Cost Savings Through Infrastructure Optimization

  • Determine where and when resources need to be added to allow your customers' infrastructure to scale to support additional workloads
  • Predict usage and performance trends for proactive capacity planning
  • Get actionable insights for infrastructure right-sizing and optimization
  • eG Enterprise's pay-per-use licensing models helps you scale according to your customer's infrastructure needs
  • Leverage a wealth of built-in reports for historical analysis, auditing and management reporting

MSP-Friendly Architecture

eG Enterprise is completely scalable, and future-proofed for any size and any type of IT environment. Service providers can choose an on-premises deployment or a subscription-based monitoring-as-a-service (MaaS) model to monitor remote customer deployments.

MSP Software: eG Enterprise
How eG Enterprise monitor Multi-tenant MSP environments
Key Highlights
  • Multi-tenant
  • Secure
  • 100% web-based
  • Agent/agentless monitoring
  • Scalable for large & distributed networks
  • On-premises and SaaS deployment options
  • Customizable dashboards
  • Historical reporting and analytics
  • White labeled with custom branding
  • Pay-as-you-go licensing (server/user-based)

12 ways in which eG Enterprise meets with today's MSP monitoring requirements

Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid-cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring applications, digital workspaces and IT infrastructures
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