Support & Services
eG Innovations offers a range of support services to help customers get the most out of their investments in our products.
Professional services include one-off assessments, on-going monitoring as a service, integration of eG Innovations solutions with other systems in use in your organization and training for your administrators and helpdesk staff.
We offer round-the-clock support from our many offices worldwide. Customers on support contracts can contact us for questions, immediate assistance or to get access to upgrades and patches.
Visit our product documentation site for easy access to comprehensive documentation about products and the latest release notes.
Our support staff are also available by phone
Why eG? One Monitor to Manage All of IT.
- eG Enterprise is the only single pane-of-glass, virtualization-aware, auto-diagnostic IT infrastructure performance monitor
- Only eG Enterprise automatically provides actionable answers to performance issues, wherever they originate, from application code to bare metal
- Understand the impact of infrastructure issues on application performance and user experience
- Unify performance monitoring, alerting, diagnosing, reporting, and capacity-planning in a single console
- Ensure a great user experience and dramatically improve IT efficiency
- Benefit from flexible deployment options (on-premises and SaaS) and monitoring approaches (agentless and agent-based)