What Agentless Monitoring?

Monitoring IT infrastructures often involves the installation of agent software on target servers to collect performance metrics about the servers and application servers executing on them. The need to install and maintain agent software on all monitored servers is a key drawback with this approach.

Agentless monitoring collects performance metrics from the infrastructure without installing any agent software on the servers or devices being monitored – which makes the agentless approach easier to manage.

What AIOps?

AIOps (Artificial Intelligence for IT Operations) is a term coined by Gartner in 2016 as an industry category for machine learning analytics  technology that enhances IT operations analytics covering operational tasks include automation, performance monitoring and event correlations, among others.

What are Alarm Priorities?

When an incident happens in an IT infrastructure or relating to an IT application, IT operations teams receive a number of alarms. Each alarm provides details of an abnormality in the IT infrastructure or with the application. Examples of alarms could be high CPU usage on a server, many blocked threads in an application, slow responses from the database, etc. To be able to troubleshoot issues, IT teams need to be able to set priorities for alarms, so they can focus on the highest priority alarms first.

What is Amazon Appstream 2.0?

Amazon AppStream 2.0 allows organizations to publish individual applications that are then streamed to end users on any device using an HTML5 browser, providing those applications as SaaS (Software as a Service).

What is Amazon CloudWatch?

Amazon CloudWatch is a monitoring and observability service originally built for DevOps engineers, developers, site reliability engineers (SREs), and IT managers. CloudWatch collects monitoring and operational data in the form of logs, metrics, and events from AWS resources, applications, and services that run on AWS and on-premises servers. With investment in staff skillsets and configuration, CloudWatch can be used to detect anomalous behavior in your environments, set alarms, visualize logs and metrics side by side, take automated actions, troubleshoot issues, and discover insights to keep applications running smoothly.

What is Amazon WorkSpaces?

Amazon WorkSpaces is a managed, secure Desktop-as-a-Service (DaaS) solution that allows administrators to provision Windows and Linux desktops in minutes. An Amazon WorkSpace is a cloud-based virtual desktop that can act as a replacement for a traditional desktop. A WorkSpace is available as a bundle of compute resources, storage space, and software applications that allow a user to perform day-to-day tasks just like using a traditional desktop.

What is Apache Tomcat?

Apache Tomcat, also referred to as Tomcat, is an open-source web server and servlet container developed by the Apache Software Foundation. It provides a Java-based environment for running web applications that are written in Java Servlet and JavaServer Pages (JSP) technologies.

What is API Monitoring?

An application programming interface (API) is the set of protocols that helps your product communicate with other products through a web address (or API endpoint). This process allows enterprises to integrate their regularly used applications with third-party plugins and services to create an even more robust experience.

What is Application Performance Monitoring (APM)? 

Application performance monitoring is the strategy and practice of continuously monitoring and tracking the performance of business applications and the user experience of end users as they access the applications to understand trends, isolate anomalies, and get actionable insight for problem resolution and code optimization.

What is an Application Server?

At its core, an application server is a physical or virtual machine that sits between the operating system or user-facing application and the external resources (such as a database management system) needed to run the applications.

What is Autodiscovery for IT monitoring?

Autodiscovery in the context of IT monitoring refers to the process of automatically identifying and mapping resources, devices, applications, and services within an IT infrastructure. It involves dynamically detecting and adding new components to the monitoring system without manual intervention, which allows for efficient and up-to-date monitoring coverage.

What is automatic baselining?

Automatic baselining in IT monitoring refers to the process of dynamically establishing performance baselines for various metrics and parameters within an IT infrastructure. It involves using machine learning algorithms and statistical analysis of metrics to continuously analyze and adapt to the changing behavior of monitored systems. AIOps monitoring and observability systems implement automatic baselining amongst other automation technologies.

What is AWS?

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry, offering over 200 fully featured services from data centers globally. A large spectrum of clients across verticals uses AWS to lower costs, become more agile and innovate faster. A recent survey estimates that AWS is the largest cloud service provider and accounts for 45% of the worldwide cloud services market.

What is AWS EC2?

Amazon Web Services (AWS) is one of the most comprehensive and broadly adopted cloud service providers in the industry. A large spectrum of clients across verticals uses AWS to lower costs, become more agile and innovate faster.

What is Microsoft Azure?

Microsoft Azure (formerly Windows Azure) is a cloud computing platform and set of services provided by Microsoft. It offers a wide range of tools and resources for building, deploying, and managing applications and services in the cloud. Azure is built upon a global network of data centers designed to build, deploy, and manage critical computing, networking, storage, and analytics services.

What is Azure Active Directory?

Azure Active Directory (Azure AD) is Microsoft's multi-tenant, cloud-based Identity and Access Management (IAM) service. It takes care of authentication and authorization of user and application identities. It's the digital infrastructure that allows your employees to sign in and access external resources, such as those held in Microsoft 365 service, an ever-growing list of other SaaS applications, as well as those held on corporate networks.

What is Azure Monitor?

Azure Monitor is Azure's native monitoring tool that can monitor your applications hosted on Azure and the Azure infrastructure. Azure Monitor can be to get useful dashboards and reports, but setting up the monitoring can be time-consuming and challenging. Manual setup is needed, and admins need to specify each metric and threshold. Furthermore, there is a cost per metric and even based on the type of threshold. This is where a third-party Azure monitoring tool like eG Enterprise helps. It is simple to setup, licensing is not per metric and you can even monitor multi-cloud deployments from a central console.

What is Azure Virtual Desktop?

Microsoft released its desktop-as-a-service (DaaS) offering, Azure Virtual Desktop AVD (previously Windows Virtual Desktop), in September 2019. The service runs on Azure and provides a multi-user version of Windows 10 and Windows 11, a feature unavailable for on-premises deployments of Hyper-V. Azure Virtual Desktop (AVD) technology is growing in popularity as a means of delivering virtual desktops in the cloud to users.


What is Chaos Engineering?

Chaos Engineering is a discipline that aims to uncover weaknesses and improve the resilience of software systems by intentionally injecting controlled failures into them.

Robust, resilient IT systems are crucial to data-driven operations. Whether these systems drive internal processes or deliver customer-facing services, the need for reliability and availability remains the same. So, why would you deliberately try to break your services? Chaos engineering does just that - deliberately terminating instances in your production environments.

What is Citrix?

Citrix is a U.S.-based software company founded in 1989 that offers virtualization and cloud computing software. A pioneer in the remote access space, the company's core mission is to provide a better way to work by allowing people and the enterprise organizations they work for to choose precisely what that entails.

What is Citrix Cloud?

Technically, Citrix Cloud isn't a product that the company sells access to. Rather, it's the name Citrix uses to refer to a collection of services associated with the Citrix Cloud Platform. The platform's job is to host and administer all Citrix cloud services.

What is Citrix DaaS?

Citrix Desktops-as-a-Service (DaaS) is a hybrid cloud service that allows you to securely deliver a high-performance virtual apps and desktops experience to any device. Whereas Citrix Virtual Apps and Desktops was primarily meant for on-premises installation and delivery, with Citrix DaaS, the control plane is hosted and managed by Citrix. The control plane includes the Citrix Delivery Controllers, Citrix StoreFront, Citrix Gateway, License server, Citrix datastore, etc. The resource plane which includes the virtual app servers and virtual desktops can remain on-premises or it can be hosted and operated by the customer on the cloud.

What is Citrix Director?

Citrix Director is a web-based monitoring console for Citrix Virtual Apps and Desktops (XenApp and XenDesktop virtualization platforms) that allows administrators to control and monitor virtual applications and desktops. Starting with Version 7, Director is the default management tool, replacing the pre-existing Citrix EdgeSight.

What is Citrix Receiver?

Citrix Receiver (now called Citrix Workspace App) is the client software that provides a unified and secure digital workspace for accessing Citrix virtual desktops, applications, and data from any device, anywhere. It is designed to simplify the user experience and enhance productivity by offering a single point of access to all the resources needed to perform work tasks. Employees and remote workers can access their work environments remotely, even using mobile devices.

What is Citrix Studio?

Administrators can manage a Citrix Virtual Apps and Desktops deployment using two management consoles: Web Studio (web-based) and Citrix Studio (Windows-based).

What is Citrix Workspace App?

Citrix Workspace App (previously called Citrix Receiver) is the client software that provides a unified and secure digital workspace for accessing Citrix virtual desktops, applications, and data from any device, anywhere. It is designed to simplify the user experience and enhance productivity by offering a single point of access to all the resources needed to perform work tasks. Employees and remote workers can access their work environments remotely, even using mobile devices.

What is Cloud Monitoring?

So your organization has decided to move to the cloud. Smart move! Many companies today are either making the move to the cloud or have already made it. According to RightScale's 2019 State of the Cloud Survey, 94% of IT professionals say their companies use the cloud. Over 90% is public cloud. Gartner predicts that public cloud revenue will increase by 17% in 2020. The biggest percentage increase is expected with IaaS.

What is ColdFusion?

ColdFusion is a rapid web application development platform from Adobe Systems. It supports a server-side scripting language that allows developers to build dynamic websites and web applications.

What are Containers?

A container is a lightweight unit of software that includes application code and all its dependencies such as binary code, libraries, and configuration files for easy deployment across different computing environments. Since a container is self-contained and includes all dependencies, the application it supports will run reliably across different computing environments.


What is DaaS (Desktop as a Service)?

DaaS is a technology solution that delivers virtual desktops and applications straight from the cloud to users' devices. Because some enterprises find it too expensive or time-consuming to create and deploy their own virtual desktops, they pay another company to do it for them.

What is DevOps?

The term DevOps is a combination of the words "development" and "operations". In practice, DevOps is a collaborative approach to the work that is performed by an enterprise's IT operations staff and their application developers. Collaboration and communication between these two teams, who might otherwise function separately, are meant to increase the speed and quality of product or application releases.

What is Docker?

Docker is an open-source platform for developing, shipping, and running applications, which enables developers to automate the deployment and management of applications within software containers. Docker simplifies the process of packaging software and its dependencies into containers, providing isolation, scalability, and efficient resource utilization. Containerization is now a standard practice in modern software development with Docker being one of the most widely used technologies.


What is FSLogix?

FSLogix is a profile management solution used to apply personalization to user sessions for application and desktop virtualization technologies such as Citrix and Microsoft Azure AVD (Azure Virtual Desktop) and enable "roaming profiles". It used to be common to copy a profile to and from the network when a user signs in and out of a remote environment. Because user profiles can often be large, sign in and sign out times often became unacceptable. FSLogix is used as it reduces user logon times by offloading user profiles to a VHD(X) file and redirect a user's data and settings to a centralized share repository and attach to those VHD(X) disks at logon.


What is the GlassFish application server?

GlassFish is an open-source, fully Java EE-compliant application server (including support for Java Servlets, JSPs, EJBs, JPA, JMS and more). It provides a platform for developing, deploying, and managing Java-based enterprise applications. It is developed by the Eclipse Foundation and is based on the Java EE reference implementation.


What is HTTP/2?

HTTP/2 is a major revision of the HTTP network protocol used for transferring web content over the Internet. It was developed to address the limitations and performance issues of its predecessor, HTTP/1.1. HTTP/2 was standardized by the Internet Engineering Task Force (IETF) in May 2015 as RFC 7540.


What is IBM WebSphere?

IBM WebSphere is a brand of proprietary enterprise software products that facilitate the development, deployment and management of applications. WebSphere is a platform for building scalable and secure applications and integrating applications with other applications.

What is IaaS?

Infrastructure-as-a-Service (IaaS) is a form of cloud computing service that offers compute, storage and networking resources on-demand, usually on a pay-as-you-go basis. Businesses can purchase resources on-demand and as-needed instead of having to buy the hardware outright.

What Is IT Infrastructure?

IT infrastructure is the combined and interconnected components that are required to operate and manage an enterprise's IT environment. It encompasses the hardware, software, networks, facilities, and any other parts necessary to deliver IT service to employees within an organization, as well as to partners and customers outside of it.


What is JBoss?

JBoss, also known as WildFly, is an open-source Java-based application server and runtime environment developed by Red Hat. It provides a platform for hosting and running Java applications, particularly enterprise-level applications.

What is the Jetty Application Server?

The Jetty application server, often referred to simply as Jetty, is a popular open-source web server and servlet container developed by the Eclipse Foundation. It is written in Java and provides a lightweight and flexible platform for hosting Java web applications. Many popular Java-based frameworks and platforms, such as Apache Maven, Eclipse IDE, and Google's Android development tools, use Jetty as their embedded web server.

What is JEUS?

JEUS (an abbreviation of Java Enterprise User Solution) is a Web application server developed by TmaxSoft, a software company based in South Korea. JEUS provides the web application server component of TmaxSoft's middleware-tier framework solution. It has been widely adopted in South Korea and has the highest share among web application servers in that market.


What is Kubernetes?

Kubernetes (also known as K8s) is an open-source container orchestration platform framework that automates the deployment, scaling, and management of containerized applications. It provides a scalable and resilient framework for running applications in a distributed environment, abstracting away the complexities of infrastructure management.


What is Linux VDI?

VDI (Virtual Desktop Infrastructure) solutions can be implemented using Linux-based operating systems as the host for virtual desktops or as the client for accessing virtual desktops. To give context, various parts of a VDI solution may be Linux based,

What is Load Testing?

Load testing is a type of performance testing that simulates real-world user loads and traffic on a system or application to evaluate its performance and behavior under expected or peak usage conditions. The primary goal of load testing is to determine the system's ability to handle the anticipated workload and to identify any performance bottlenecks or issues that may arise under heavy load.

What are log files?

Log files are software-generated files containing information about the operations, activities, and usage patterns of an application, server, or IT system.


What is Microsoft RDS?

Microsoft Remote Desktop Services (RDS) is a branded, proprietary protocol for application and desktop virtualization. Like any remote desktop solution, it allows users to access a desktop remotely.


What is NetFlow?

NetFlow is a proprietary network protocol originally developed for Cisco routers by Cisco Systems. It is widely used to collect metadata about the IP traffic flowing across network devices such as routers, switches and hosts. By monitoring and analyzing NetFlow data, administrators can gain insights into network traffic flow and volume.

What is NetScaler?

Netscaler refers to networking products and application delivery controllers (ADC) developed by the Cloud Software Group. ADCs are appliances/devices or software solutions that optimize and manage the delivery of applications across networks.

What is Network Monitoring?

Network monitoring is the process of observing and analyzing network infrastructure, devices, and traffic to ensure optimal performance, availability, and security. It involves collecting and analyzing data to gain insights into the network's health, identify slow traffic and potential issues, and facilitate efficient network management.

What is Nutanix?

Nutanix is a company focused on delivering hyper-converged infrastructure solutions and cloud technologies. Founded in 2009, Nutanix focuses on simplifying data center operations and enabling organizations build, deploy and manage large-scale virtualized infrastructures easily.


What is Observability?

Applied to IT, observability is how the current state of an application can be assessed based on the data it generates. Applications and the IT components they use provide outputs in the form of metrics, events, logs and traces (MELT). Analysis of metrics, logs and traces is used to estimate the health of the target application.

What is Office 365?

Microsoft Office 365 is a powerful cloud-based productivity platform that includes apps like Microsoft Teams, Word, Excel, PowerPoint, Outlook and OneDrive, as well as intelligent cloud services and advanced security.

What is On-premises?

"On-premises" refers to the computing infrastructure, systems, software, and data that are located within an organization's physical premises or facilities, such as its office buildings or data centers. In an on-premises setup, the organization owns, maintains, and manages all aspects of its IT infrastructure, including hardware, networking equipment, servers, storage, and software, on its own premises rather than relying on cloud-based or off-site services. This approach contrasts with cloud computing, where services and resources are provided over the internet by third-party providers and are not physically located on the organization's premises.

What is Oracle WebLogic?

Oracle WebLogic is a Java application server that is widely used to deploy, run and manage enterprise Java applications. It is widely used in distributed computing environments where applications need to be scalable, reliable and high performing. Organizations across different verticals including banking, telecommunications, retail, healthcare and more use Oracle WebLogic for deploying Java-based web applications.


What is a Payment Gateway?

A payment gateway is a technology that facilitates online transactions by acting as an intermediary between an online merchant, a customer, and the financial institutions involved in the transaction. It enables secure and seamless transfer of funds from the customer's payment source (such as a credit card, debit card, or digital wallet) to the merchant's account.

What is PeopleSoft?

PeopleSoft is a comprehensive enterprise software suite from Oracle Corporation. It provides various integrated applications designed to help organizations manage their human resources, finance, supply chain, and customer relationship management (CRM) processes. The software is known for its flexibility, scalability, and ability to handle complex organizational structures.

What is PaaS (Platform-as-a-Service)?

Platform-as-a-Service (PaaS) provides a framework for application creation and deployment. The technical stack required for application development is available on the cloud, which requires no download or local installation.

What is Proactive Monitoring?

Proactive monitoring is an IT monitoring approach in which systems, applications, and networks are continuously observed and analyzed to detect potential issues, anomalies, or performance degradations before they escalate into significant problems or outages. It involves setting up monitoring tools and practices that enable the early detection of issues and allow timely intervention to prevent disruptions and ensure optimal system performance and availability.


What is Real User Monitoring?

Real user monitoring (RUM) is a passive performance monitoring technique that allows you to see your web application performance from the point of view of a real end user. RUM analyzes all user interactions with a website or clients interacting with a server or cloud-based application. Monitoring actual user interaction with a website or an application is important to operators to determine if users are being served quickly and without errors and, if not, which part of a business process is failing.

What is Redis?

Redis (Remote Dictionary Server) is an in-memory data structure store, used as a distributed, in-memory key-value database, cache and message broker, with optional durability. Redis supports different kinds of abstract data structures, such as strings, lists, maps, sets, sorted sets, HyperLogLogs, bitmaps, streams, and spatial indices. Redis is open-source software released under a BSD 3-clause license although commercially supported paid versions are also available for enterprise users; Redis, Inc. commercially supports Redis Enterprise, which is available as an on-premises software deployment and a fully managed cloud service.


What is SaaS (Software-as-a-Service)?

Software as a Service (SaaS) is a web-based software deployment model that makes the software accessible through a web browser. As a user of SaaS software, you don't care where the software is hosted, which operating system it uses, or which language it is written in. The SaaS software is made accessible from any device as long you have an internet connection. With SaaS, you do not incur the capital cost of buying servers or software. The service provider shields you from software maintenance and you simply connect to the SaaS application via a console dashboard or API. Typical examples would include Microsoft Office 365, Intuit, Salesforce CRM, Zoom, ZoomInfo, Dropbox, Google Apps and many more that are for consumption by end-users. These applications run on the cloud and need not be downloaded to a local device. Webmail such as Outlook, Gmail, Yahoo, etc., is one of the earliest forms of SaaS.

What is Site Reliability Engineering (SRE)?

Site Reliability Engineering (SRE) is a discipline that combines software engineering and operations to ensure the reliable and efficient functioning of complex systems. SRE focuses on building and maintaining scalable, reliable, and highly available systems by applying software engineering principles to IT operations problems. It involves creating automation, monitoring, and incident response systems to proactively prevent and resolve issues. SRE teams work closely with development teams to improve system performance, reliability, and resilience. The goal of SRE is to minimize service disruptions, optimize performance, and continuously improve the overall reliability of a system or application.

What is Snowflake?

Snowflake is a cloud-based data warehousing platform that provides data storage, analysis, and reporting. It is designed to be highly scalable, secure, and highly available, and supports a wide range of data types and sources.

What is an SSL certificate?

An SSL certificate (Secure Sockets Layer certificate) is a digital certificate that authenticates and encrypts the communication between a web server and a client's web browser. It establishes a secure and encrypted connection, ensuring that data transmitted between the server and browser remains private and protected from eavesdropping or tampering.


What is TCS BaNCS?

TCS BaNCS is a global banking platform developed by Tata Consultancy Services for use by retail and corporate banks, digital-challenger, private, Islamic banks of varying sizes, co-operatives, non-banking financial institutions, micro-lenders, and credit unions to transform and modernize their core systems. A rich set of APIs and capabilities allow a bank to do business with anyone and for anyone to do business with the bank.


What is VHD(x)?

The Virtual Hard Disk (VHD) format is a publicly available image format specification that allows encapsulation of the hard disk into an individual file for use by the operating system as a virtual disk in all the same ways physical hard disks are used. These virtual disks are capable of hosting native file systems (NTFS, FAT, exFAT, and UDFS) while supporting standard disk and file operations. VHD API support allows management of virtual disks. Virtual disks created with the VHD API can function as boot disks.


What is XenServer?

XenServer is an open-source server virtualization platform based upon the open-source Xen hypervisor (a type-1 / bare-metal hypervisor). XenServer is used for hosting virtualized server and client operating systems and provides performance comparable to that of bare metal servers.