RDS monitoring for Microsoft Windows RDS servers

  • Comprehensive RDS performance insights
  • Monitor user experience: logon, launch, latency
  • Pinpoint root-cause of RDS slowness
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End-to-end monitoring for Microsoft RDS - Remote Desktop Services

Microsoft Remote Desktop services are widely used to provide hosted Windows desktops for remote workers. When RDS access is slow or unavailable, remote workers are unproductive. Hence, proactive monitoring and diagnosis of Microsoft RDS is important. With eG Enterprise, administrators can:

  • Track critical Microsoft RDS performance metrics and get alerted to issues
  • Gain unparalleled visibility into user logon times, latencies, bandwidth used, etc.
  • Troubleshoot issues with automated performance correlation and root cause diagnosis
  • Right-size and optimize the remote access infrastructure using historical trends and capacity planning insights
Critical metrics for Microsoft RDS are tracked on an easy-to-read dashboard.

Proactively solve performance issues
to ensure a great user experience, every time

Microsoft RDS user experience

Gain powerful analytics using machine learning and AIOps

Isolate the root cause of issues: Microsoft Windows Remote Desktop Services? Supporting infra?

Plan capacity needs and right size the Microsoft RDS infrastructure

In-depth Microsoft RDS performance insights

Logon time, Frames/sec, Encoding time, Compression ratio, TCP RTT, UDP RTT and more

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Solve your top
Microsoft RDS problems in minutes

  • Troubleshoot Slow Logons

    • Find why Microsoft RDS logon is slow
    • Breakdown logon time to identify which step is causing slowness
    • Is it due to the network? the authentication server? the Microsoft RDS server? the backend database? the application?
  • Why is Application Access Slow?

    • Monitor application launch time
    • Automatically pinpoint the root cause
    • Is it due to network? A CPU spike on the Microsoft RDS Server? Resource usage bottleneck?
  • Avoid Capacity Issues

    • Analyze historical user trends and server resource utilization patterns
    • Use built-in capacity planning reports to forecast how many more users can be added to each Microsoft RDS server
    • Improve user density on servers

Intuitive monitoring
dashboards, analytics and reports

eG Enterprise for Microsoft Windows RDS monitoring

Critical metrics for Microsoft RDS are tracked on an easy-to-read dashboard.

eG Enterprise is an end-to-end monitoring solution that provides incredible in-depth Microsoft RDS performance for physical or virtual machine deployments. With eG Enterprise you can:

  • Monitor and optimize RDP user experience
  • Troubleshoot slow RDS logons and application launches
  • Get visibility into every layer and every tier of your RDS access infrastructure
  • Get to the root-cause of slow RDS sessions in one click
  • Avoid capacity issues by monitoring historical user trends and resource usage patterns
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Citrix Performance Monitoring Simplified

Flexible licensing & deployment

eG Enterprise delivers best-of-breed performance monitoring for Microsoft Windows RDS environments.
Get the best Microsoft Windows RDS monitoring software at a very affordable price – monthly charge per user is less than the price of a cup of coffee.


With eG Enterprise, you can cut down the time of troubleshooting and be proactive instead of reactive - which, in turn, translates into productivity for the organization.

Giri SontyEnd-User Computing Consultant

Real-time monitoring of Microsoft RDS user experience

  • Track RDS logon and user experience for every user session in real time
  • Identify which RDS users are affected, when and where
  • Track round trip latency across RDS users and highlight users who may be affected
  • Track RDP session disconnects and resource usage patterns when disconnects happened
  • Monitor resource usage by application used and URLs accessed
Critical metrics for Microsoft RDS are tracked on an easy-to-read dashboard.

A must-have Microsoft Windows RDS performance monitoring tool

  • Ensures peak performance of RDP-accessed applications and desktops
  • Makes you the first to know when remote workers experience issues, which increases IT operational efficiency
  • Proves exactly where the cause of RDS problems lies and eliminates finger pointing
  • Helps optimize and right size Microsoft RDS infrastructures for maximum capacity and performance
  • Centralize performance monitoring from a single pane of glass - across physical, virtual and cloud environments
 Root Cause Diagnosis |  Troubleshooting

What is Microsoft Windows RDS?

Remote Desktop Services(RDS), known as Terminal Services in Windows Server 2008 and earlier, is one of the components of Microsoft Windows that allows a user to take control of a remote computer or virtual machine over a network connection. RDP is the protocol used for accessing an RDS server.

Frequently asked questions (FAQs)
about Microsoft RDS monitoring

Microsoft Remote Desktop Sessions are used by remote workers to connect to a Microsoft Windows server and access client applications on it. Tens of sessions may be supported on a Windows server, so if there is slowness on a server, it affects all the sessions using that server. Microsoft RDS monitoring provides IT admins with information about the performance and usage of the server and the individual sessions. These insights are important for proactive monitoring and to assist with rapid diagnosis of problems.

You can track employee activity in Microsoft RDS. You can see who logged in, when, how long they stayed logged in, what applications they used, how much of the resources they used, etc.

Windows task manager can be used to monitor the performance of the server OS. You can also use any Windows server monitoring tool. However, standard server monitoring tools do not provide insights into RDS sessions, user experience and user activities. For RDS specific insights, the best Microsoft RDS monitoring tools can monitor everything like eG Enterprise.

Key Microsoft RDS metrics you should monitor include user logon time, Remote Fx round-trip time and bandwidth, application launch time, user input delay and resource usage metrics per session such as CPU, memory, and IOPS for each session, application and server.

Yes, with a tool like eG Enterprise, you can install an agent on an RDS license server and this agent can report on licenses installed and licenses available.

Yes, a Windows RDS monitoring tool can report on when users logged in, how long they remained in sessions, what applications they accessed, what resources they used, etc.

Microsoft RDS slowness can happen due to many reasons. Insufficient server sizing, application errors causing crashes or excessive resource usage (memory leaks), a user taking up excessive resources, many users logged in simultaneously, etc. are some of the main reason why RDS access can be slow. A Microsoft RDS monitoring tool can help IT admins detect the reasons for RDS slowness and to resolve them quickly.

Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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