Citrix Logon Monitoring and Troubleshooting

Go beyond Citrix Director and get detailed breakdowns on all steps of the Citrix Logon process. Identify and resolve logon issues in minutes.

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Troubleshooting Citrix Logon Problems
Couldn’t Get Any Easier

eG Enterprise provides complete logon performance visibility for Citrix Virtual App and Virtual Desktop workspaces. From Citrix ADC/StoreFront connection, to enumeration, application launch, profile load, and GPO processing, monitor logon time every step of the way and pinpoint the cause of logon slowness.


59% of Citrix admins cite slow logon as their #1 problem

Two Ways to Monitor Citrix Logon Performance
and Troubleshoot Slowdowns

  • Synthetic Monitoring

    • Simulate the exact steps your users go through when they log into their Citrix sessions
    • Track the time taken at every step of the logon process
    • Detect logon issues proactively & fix them before users notice
    • Test logon and application availability 24x7, and establish baselines
    Virtual App and Virtual Desktop Logon Simulation
  • Real User Monitoring

    • Identify logon issues of real users in real time
    • Get 360° view of logon: See metrics from the Delivery Controllers and Virtual App servers/Virtual Desktop VMs side by side
    • Determine if logon processing is slow due to server or client
    • Automatically diagnose which step of the logon process is causing slowness
    Virtual App and Virtual Desktop Logon Monitoring

Go Boldly Where No Citrix Logon Monitoring Tool
Has Gone Before

While tools like Citrix Director measure only logon from brokering to interactive session, eG Enterprise provides Citrix admins with additional insights they need to resolve logon issues: Which GPO is executing slowly? Which user’s profile is too large? Is WEM processing slow? etc.

Citrix Logon Monitoring and Troubleshooting
End-to-end Citrix Logon Monitoring

eG Enterprise is a purpose-built monitoring solution for Virtual App & Virtual Desktop 7.x:

  • Monitor logon processing by Citrix WEM
  • Measure logon metrics from the Delivery Controller and Virtual App server side by side
  • Simulate and test logon availability for Citrix Cloud
  • Quick access to granular historical data to troubleshoot slow logon complaints
  • Capture the details of every logon by process to provide an overview of all users and allow retrospective analysis of logon issues even when sessions have ended and users are logged out
  • Detect gradual degradations in logon behaviour long before real users notice and complain and assess and correlate the impact of policy, configuration and infrastructure changes on logon behaviour.

eG Enterprise for Citrix Logon Monitoring

With eG Enterprise, you can use a combination of synthetic and real-user monitoring to get incredibly deep visibility into Citrix logon performance. You can:

  • Choose to simulate user logons or entire sessions and get alerts when SLAs are violated
  • Get 360° view of logon performance – from the Citrix control plane and from the virtual app servers/virtual desktops
  • Pinpoint the exact cause of logon slowness: GPOs, profiles, AD authentication, etc.
  • Get historical analysis of logon performance and identify if logon slowness is specific to certain locations or user groups
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Intuitive Logon Monitoring
Dashboards, Analytics and Reports

eG Enterprise is something we can't live without. We have been able to use eG Enterprise to quantify performance improvements in areas that we were struggling with before, and with a few changes we were able to quickly see that we had a 50% improvement in Citrix user login times.

Wendy HowardInfrastructure Engineer, St. Charles Health System
Download Case Study

Solve Your Top Citrix Logon Problems in Minutes

Citrix Logon GPO Processing Overview

Get detailed break-down of GPO processing. Find out if slowness is due to LDAP Bind and Domain Controller discovery.

Citrix Logon GPO Processing Breakdown

Identify the client-side extensions applied and isolate the one that took most processing time.

Citrix Logon Large User Profile Tracking

Track load time of user profiles. Report on the size of each profile.

Citrix Logon Large User Profile Analysis

Drill down to analyze why a profile size is bigger.

Citrix WEM Monitoring - Citrix Logon

eG Enterprise delivers in-depth monitoring of time taken for logon processing by the Workspace Environment Management (WEM) agent to identify logon slowness due to WEM. Get breakdown of initial processing and WEM agent processing.

Citrix WEM Logon Time Monitoring

Drill down to analyze duration for external task processing messages.

Citrix Logon Slowness Due to Network Latency

Keep tabs on the user’s client network connection strength and latency and be the first to know of any slowness affecting connectivity.

What Happens During Citrix Logon?

Citrix logon is the process of allowing a Citrix end user to login to his/her Citrix session from anywhere they can launch their published virtual applications and/or desktops. Citrix logon comprises of various steps, from browser access, StoreFront connection, authentication, enumerations of apps/desktops on StoreFront, until clicking and launching apps/desktops of interest. Because there are so many steps involved, identifying logon slowness is challenging; a Citrix logon monitoring solution is needed to help diagnose issues and ensure fast logons.

Explore Citrix Monitoring Solutions For

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  • Works on cloud environments, hybrid cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring cloud applications, digital workspaces and IT infrastructures
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