Digital Employee Experience (DEX) Monitoring

Combine continuous real time monitoring with built in intelligence to provide automated alerting, root-cause diagnostics and autonomous self-healing remediation.

Fewer support tickets
Lower MTTR
More productive employees

Free Trial

Trusted by leading companies

Free Trial

eG Enterprise –
The Comprehensive DEX Platform

Traditional monitoring tools track system health — not employee experience. They offer limited visibility into today’s employee-centric environments, including VDI, SaaS platforms, and distributed digital workplaces.

eG Enterprise delivers deep, actionable insight into how employees experience the digital tools and systems they rely on every day. By correlating performance across endpoints, networks, applications, and virtual environments, IT teams gain end-to-end visibility into the true drivers of employee productivity.

With eG Enterprise administrators can:

Monitor endpoint performance and device health. Get insights to determine which endpoints need to be upgraded, which ones need battery replacement, etc.
Monitor network connectivity of users and identify poor Wi-Fi connectivity, ISP connection issues, DNS failures, VPN latency and more.
Track all interactions of users when accessing virtual desktops and applications. Monitor all aspects of user experience and correlate with underlying infrastructure performance to make troubleshooting simple.
Monitor the performance of SaaS applications and receive proactive alerts on performance issues.
Use automated diagnostics and proactive remediation powered by various AIOps capabilities to resolve DEX issues quickly and efficiently

See Demo Free Trial

Endpoint Performance and Health

Monitor Microsoft Windows, IGEL, ThinOS, ChromeOS and macOS.

Comprehensive system and hardware monitoring, including CPU, memory, and disk utilization trends, boot and shutdown times, battery and thermal health, application crash analytics, and more.
End-to-end network experience monitoring including Wi-Fi, ISP, VPN, and DNS, for remote and hybrid work environments.
Compliance tracking with native integration into Microsoft Intune and evaluation of endpoint and desktop configurations against CIS benchmarks.
Digital Experience Rating (DEX score) that summarizes each employee’s overall digital experience into a single, actionable metric.

Virtual Desktop / Application Experience

Observability across Citrix, Omnissa Horizon, Azure Virtual Desktop and Amazon WorkSpaces.

Monitor every aspect of the employee VDI experience, including logon duration, application launch times, screen latency, and input delays.
Break down logon performance into granular components — e.g., GPO processing, logon scripts, profile loading, and authentication times — to precisely pinpoint bottlenecks.
Gain end-to-end, correlated visibility across every virtual desktop tier, enabling IT teams to proactively identify root causes and eliminate “VDI is slow” complaints before they impact productivity.

SaaS and Cloud Application Performance Monitoring

Insights into Microsoft 365, Zoom, Salesforce, Workday and more.

Synthetic and passive monitoring of unified communications, capturing key experience metrics such as jitter, packet loss, round-trip time (RTT), and call quality indicators (MOS score).
Universal synthetic monitoring to simulate multi-step user interactions 24×7 across any application — whether web-based, thin-client, or thick-client.
Passive monitoring of real user access to web services, providing visibility into page load times, error rates, and user experience metrics such as Apdex scores.

Automated Diagnostics & Proactive Remediation

Turn insights into action.

AI-enabled automated root-cause diagnostics to rapidly pinpoint the source of performance and experience issues.
Automated remediation to resolve common problems without human intervention — executing scripts, restarting services, clearing caches, and applying updates.
Turnkey ITSM integrations with ServiceNow and other leading service management platforms to streamline incident workflows automate ticket workflows.

Why eG Enterprise for DEX Monitoring?

Unique universal synthetic monitoring for any desktop/application without needing any coding or developer assistance.
Deployable 100% on-premises or on the cloud or as turnkey SaaS.
Multi-tenant with role-based access, integrated with SAML/Active Directory.

Unique ability to cover employee-facing technologies and underlying infrastructure and application stacks that often require separate tooling.
Deployable as a white-labelled, pay-per-use service by DEX service providers.

Start your free trial or schedule a custom demo with an engineer

Works on cloud environments, hybrid cloud setups and on-premises deployments
Deploy eG Enterprise using our SaaS platform or on-premises
Suitable for monitoring cloud applications, digital workspaces and IT infrastructures