DataDog vs New Relic vs eG Enterprise
APM Tools Comparison

Find alternatives to DataDog and New Relic APM tools

  • As most business depend on IT to support their activities, monitoring tools for IT infrastructures and applications have gained attention, so IT teams can ensure that IT delivers what the business needs. DataDog and New Relic are popular choices for DevOps teams and developers, especially when it comes to monitor cloud services
  • While DataDog and New Relic have similar capabilities, the decision is often based on several factors including what infrastructure/application components have to be monitored, where the monitoring data is stored and reported from, what licensing options are available and the overall pricing
  • eG Enterprise from eG Innovations offers an interesting alternative to DataDog and New Relic with similar capabilities and a more cost-effective solution. You can view case studies of businesses that have benefited from using eG Enterprise
Here is a comparison of the different capabilities of
DataDog, New Relic and eG Enterprise

Deployment model of the monitoring tool

  • DataDog

    DataDog is a cloud-based monitoring solution for IT infrastructures, databases and applications.

  • New Relic

    New Relic is also a cloud-based monitoring service for IT organizations.

  • eG Enterprise

    eG Enterprise is available as software deployed on-premises, or as a SaaS service from the cloud. MSPs can also host this multi-tenant monitoring tool and offer monitoring as a service (MaaS) for clients.

Monitoring Tool / Vendor
IT Infrastructure Monitoring DataDog can be used to monitor on-prem and cloud environments. Serverless technologies can also be monitored. Infrastructure monitoring is a relatively new addition to New Relic’s capabilities. Monitoring of on-prem, cloud and container environments is supported. eG Enterprise has extensive infrastructure monitoring capabilities. Over 200 technologies are supported. Server, storage, network, cloud and virtualization are supported.
Virtualization Monitoring VMware is supported agentless. Citrix hypervisor and Hyper-V monitoring requires an agent. Nutanix monitoring required 3rd party integration. Other virtualization platforms are not supported. Virtualization monitoring provides insights into hypervisor performance alone, additional agents are need inside each of the VMs. VMware and Hyper-V monitoring is natively supported. 3rd party plugin (e.g., Blue Medora) is needed to monitor Nutanix AHV. Citrix hypervisor is not supported. Separate agents are needed to monitor inside the VMs. Native support for 10+ virtualization technologies is included. VMware, Hyper-V, Citrix Hypervisor, Red Hat virtualization, Nutanix, AIX and Solaris virtualization are supported. eG Enterprise’s inside-and-outside monitoring of virtual machines in a virtualized infrastructure is a unique capability that significantly lowers the cost of deployment and provides advanced correlation features. With one license, admins can see the performance of the hypervisor and in/out views of all VMs.
Real User Monitoring Yes Yes Yes
Synthetic Monitoring DataDog offers browser-based and API based synthetic monitoring. New Relic supports different types of synthetic monitors including API checks, HTTP ping check, certificate check and also browser based monitoring. eG Enterprise supports 4 types of synthetic monitoring. Like the other tools, it includes API checks, protocol simulation and web application simulation from a browser. It also includes pre-built logon simulators for SaaS and digital workspaces. Full session simulation to record/replay any thick/thin client application is a unique capability of this solution.
Transaction Tracing
DataDog supports transaction tracing in 9 different languages. Allows flexible tracing of collected traces. Visualization of transaction processing across tiers in a transaction flow map is not supported. New Relic supports tracing for C, Go, Java, Node.js, .NET, PHP, Python, and Ruby. Graph and table views are supported. eG Enterprise supports Java, .NET, .NET CORE, PHP and Node.js for transaction monitoring. A tag and follow approach is used to trace a transaction across tiers and an intuitive transaction flow map visualization is used to present the results, with drilldowns so diagnosis is simple and straightforward.
Web Application Server and Middleware Performance Yes Yes Yes
Log File Monitoring Yes Yes Yes
Digital Workspace Monitoring Amazon WorkSpaces are supported through integration with CloudWatch APIs. Specialized monitoring inside the desktops and reporting tailored for digital workspace requirements is not available. No Yes, eG Enterprise has specialized monitoring for on-prem and cloud workspaces supporting technologies like Citrix, VMware Horizon, AWS AppStream 2.0, Amazon WorkSpaces and Azure Virtual Desktops.
Enterprise Application Monitoring Limited Limited Supports the full suite of SAP applications, CRM solutions like Siebel, PeopleSoft, collaboration tools like SharePoint and SaaS services like Salesforce and Microsoft 365.
Storage Monitoring Cloud storage is primarily supported. Limited support for on-prem storage, mainly via open source integrations. Native support in New Relic is limited. Partners like BlueMedora offer storage monitoring plugins. Monitoring of 25+ storage device types (cloud and on-prem) is supported out of the box in eG Enterprise.
Container Monitoring Yes Yes Yes
Custom Metrics Yes Yes Yes – can be added using SNMP, Log files, SQL queries, scripts, JMX, REST APIs, etc.

Monitoring Tool / Vendor
Agent and Agentless Monitoring Yes Yes Yes
SSL/Web Communication Yes Yes Yes
Data Collection Frequency* Varies from 10 seconds to 10 minutes depending on source Real-time monitoring available for an additional cost 5 minutes by default but the resolution can be reduced to 1 second
Historical Data Retention* 15 months per host and 15 days for APM data 8 days but can be expanded 42 days which is expandable based on customer’s database setup
IT Service Desk Integrations Integrates with all major service desks Integrates with all major service desks Integrates with all major service desks, automatically creates tickets based on alerts, closes tickets when alerts are closed
API for Data Extraction or Orchestration Yes Yes Yes – REST API available

Monitoring Tool / Vendor
AIOps Capabilities Anomaly detection is included. Correlation mainly involves displaying related events in the UI and letting admins determine where the real problems are. This is a manual process. Includes anomaly detection capabilities, alerts are grouped and correlated based on time and context, machine-learning is used to provide guidance on root-cause of problems. Yes – a number of AIOps capabilities are supported. Thresholds are auto-learned, service maps are automatically discovered. Service maps are not used for display alone. A patented root-cause diagnosis technology analyses the service maps and alert information from each tier to automatically pinpoint the root-cause of problems.
Customizable Dashboards Yes Yes Yes
Pre-built Dashboards Yes No Yes – many dashboards specific to the needs of different domain experts is included.
Historical Reporting To schedule reports, you need a 3rd party module – DataDog reporter. Does not include an exclusive reporting tool. Integration with other tools can be used to generate reports. The eG Enterprise Reporter module included in the eG manager provides extensive reporting capabilities. There are reports tailored to the needs of IT operations, executives, architects, etc. There are also domain specific reports – e.g., for the DBA, for the virtualization expert, etc. Reports can also be scheduled and delivered automatically. Finally, a report builder is available to obtain custom reports.

Monitoring Tool / Vendor
Installation* Installed using a simple one line command Simple install, has separate infrastructure and APM agents Single eG agent can monitor all applications and the server OS. Same agent is used for all applications that eG Enterprise supports. Integration with provisioning services/gold images is supported.
Auto-discovery of Components and Dependencies Yes Yes Yes
Visualization of IT Environment with Topology Maps Yes, service maps are supported Yes, service maps are supported Yes, provides visualization of different dependencies: application to application, application to VM, VM to physical machine, between layer of an infra/application tier.
Mobile Application Yes Yes Yes – Available for iPhone and Android
Multi-tenancy Option for MSPs Yes, but MSP does not operate the management server Yes, but MSP does not operate the management server Yes – MSPs can operate their control, white-label and brand their service offering
Monitoring and Reporting Users* Yes – Unlimited user accounts Yes – each additional user is paid, unlimited free users with read-only access Yes – Unlimited users included in the license
Role-based Access Control Yes Yes Yes

Monitoring Tool / Vendor
Documentation Extensive documentation and knowledgebase Extensive documentation and knowledgebase Extensive documentation and knowledgebase
Support Knowledgebase, chat and email, with local technical phone support a paid extra Knowledgebase, user forum, chat, email and phone support based on package Knowledgebase, local technical support available via email and phone included

Monitoring Tool / Vendor
Licensing Model* Granular pricing, difficult to calculate, based on usage, can get expensive quickly. OS monitors are priced separately, log monitoring has a separate charge, APM is separate, etc. Based on data consumption and number of users. Pricing can be unpredictable as a result. Simple licensing based on number of operating systems (not VMs) with unlimited usage and additional users. One agent can be used to monitor any OS and all the applications running on it making licensing cost more predictable.
Free Trial Available* Yes – 14 days Yes – freemium option for 100GB of ingested data per month Yes – 30 days
* Every effort has been made to fact-check the information in this table. Some points are liable to change without warning. Check the vendor’s website to confirm these points.

What Customers say for
eG Innovations

DataDog vs New Relic Pricing Comparison

Why Choose
eG Enterprise?

  • Lower your APM costs by licensing at the operating system level instead of at a VM or container level
  • No monthly billing surprises as everything is included in the
    price – ingest as much data as you want and run as many containers as you want on each host
  • Transferrable licenses across on-prem and cloud
  • Option to install on-prem or in the cloud or as SaaS
  • Automated root-cause diagnosis that correlates across infrastructure and APM metrics
  • Full support for on-prem and cloud environments; ideal for organizations with hybrid environments
  • Only solution with specialized monitoring support for digital workspaces and enterprise applications

IT Teams Love
eG Enterprise

Customers choose eG Enterprise because it offers an end-to-end IT monitoring solution that pinpoints the
root cause of digital experience problems and prevents them from chasing the symptoms of the problem.

Application Topology Discovery & Visualization

  • Automatically discover the entire application environment and supporting infrastructure
  • Visualize the application topology and all dependencies to physical, virtual and cloud infrastructures
  • Auto-correlate application performance data with other infrastructure tiers to accurately pinpoint the root cause

Considering application-to-application mappings, application-to-VM relationships, and application-to-network dependencies, eG Enterprise differentiates the root cause of a problem from its effects.

Unique among application monitoring tools, this unified monitoring capability helps administrators identify and resolve the exact cause of an application slowdown: Is it the application code, operating system, server hardware, database, network, virtualization, or storage?

User-Defined Transaction Profiling & Application Code-Level Visibility

  • Visually map the entire Java and .NET application run-time architecture and inter-dependencies across all tiers
  • Monitor availability, response time and errors for each transaction, hop-by-hop, across multi-tiered application servers
  • In a single click, drill down to identify application code-level issue, slow database queries and remote web service calls

eG Enterprise uses a tag-and-follow approach and automatically traces user access from web browsers or native mobile applications to the application servers, and pinpoints the server-side component responsible for slow business transactions.

Digital User Experience Monitoring for Mobile and Desktop Browsers

eG Enterprise includes real user monitoring (RUM) to agentlessly monitor how users interact with websites and web applications in real time:

  • Identify times when user experience is poor
  • Detect specific web URLs and web pages that are slow
  • Identify the geographical locations that are affected
  • Diagnose slow transactions and find out if it is due to the client browser, network connectivity, content or server-side processing

eG Enterprise's synthetic transaction monitoring capabilities complement RUM. Administrators can simulate and test user transactions 24x7, and detect issues before end-users encounter them.

  • Discover issues with transactions and website paths not taken by real users
  • Measure response time for specific transactions and establish baselines

The combination of both RUM and synthetic monitoring provides the complete set of metrics and KPIs required to monitor the digital experience of end-users as they interact with enterprise applications and services.

Deep-Dive Performance Diagnostics

  • With a single click, eG Enterprise enables administrators to drill down into any application or infrastructure tier to monitor availability, health, performance and usage.
  • Through intuitive dashboards, performance metrics are visually mapped to a hierarchical layer model which is custom-built for each tier.
  • Alerts are correlated across the layers, so administrators can easily pinpoint which layer is causing a problem.
  • The metrics are auto-baselined, and any deviations from the norm are promptly notified

Application Analytics & Reporting

  • Executive reports provide high-level overviews of performance
  • Operations reports provide IT administrators with detailed drilldowns
  • Historical reports help assess performance before and after migration and production rollouts
  • Capacity planning and forecasting reports provide actionable data to optimize and right-size the infrastructure
  • Comparison reports highlight differences in workloads processed by different servers, thereby indicating potential opportunities for load balancing and performance optimization

Start your free trial or schedule a custom demo with an engineer

  • Works on cloud environments, hybrid-cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring applications, digital workspaces and IT infrastructures
Please Enter Valid Work Email
eG Enterprise