DataDog is a cloud-based monitoring solution for IT infrastructures, databases and applications.
New Relic is also a cloud-based monitoring service for IT organizations.
eG Enterprise is available as software deployed on-premises, or as a SaaS service from the cloud. MSPs can also host this multi-tenant monitoring tool and offer monitoring as a service (MaaS) for clients.
| Monitoring Tool / Vendor | |
|
|
|---|---|---|---|
| IT Infrastructure Monitoring | DataDog can be used to monitor on-prem and cloud environments. Serverless technologies can also be monitored. | Infrastructure monitoring is a relatively new addition to New Relic’s capabilities. Monitoring of on-prem, cloud and container environments is supported. | eG Enterprise has extensive infrastructure monitoring capabilities. Over 200 technologies are supported. Server, storage, network, cloud and virtualization are supported. |
| Virtualization Monitoring | VMware is supported agentless. Citrix hypervisor and Hyper-V monitoring requires an agent. Nutanix monitoring required 3rd party integration. Other virtualization platforms are not supported. Virtualization monitoring provides insights into hypervisor performance alone, additional agents are need inside each of the VMs. | VMware and Hyper-V monitoring is natively supported. 3rd party plugin (e.g., Blue Medora) is needed to monitor Nutanix AHV. Citrix hypervisor is not supported. Separate agents are needed to monitor inside the VMs. | Native support for 10+ virtualization technologies is included. VMware, Hyper-V, Citrix Hypervisor, Red Hat virtualization, Nutanix, AIX and Solaris virtualization are supported. eG Enterprise’s inside-and-outside monitoring of virtual machines in a virtualized infrastructure is a unique capability that significantly lowers the cost of deployment and provides advanced correlation features. With one license, admins can see the performance of the hypervisor and in/out views of all VMs. | Real User Monitoring | Yes | Yes | Yes | Synthetic Monitoring | DataDog offers browser-based and API based synthetic monitoring. | New Relic supports different types of synthetic monitors including API checks, HTTP ping check, certificate check and also browser based monitoring. | eG Enterprise supports 4 types of synthetic monitoring. Like the other tools, it includes API checks, protocol simulation and web application simulation from a browser. It also includes pre-built logon simulators for SaaS and digital workspaces. Full session simulation to record/replay any thick/thin client application is a unique capability of this solution. | Distributed Transaction Tracing |
DataDog supports transaction tracing in 9 different languages. Allows flexible tracing of collected traces. Visualization of transaction processing across tiers in a transaction flow map is not supported. | New Relic supports tracing for C, Go, Java, Node.js, .NET, PHP, Python, and Ruby. Graph and table views are supported. | eG Enterprise supports Java, .NET, .NET CORE, PHP and Node.js for transaction monitoring. A tag and follow approach is used to trace a transaction across tiers and an intuitive transaction flow map visualization is used to present the results, with drilldowns so diagnosis is simple and straightforward. | Web Application Server and Middleware Performance | Yes | Yes | Yes | Log File Monitoring | Yes | Yes | Yes | Digital Workspace Monitoring | Amazon WorkSpaces are supported through integration with CloudWatch APIs. Specialized monitoring inside the desktops and reporting tailored for digital workspace requirements is not available. | No | Yes, eG Enterprise has specialized monitoring for on-prem and cloud workspaces supporting technologies like Citrix, VMware Horizon, AWS AppStream 2.0, Amazon WorkSpaces and Azure Virtual Desktops. | Enterprise Application Monitoring | Limited | Limited | Supports the full suite of SAP applications, CRM solutions like Siebel, PeopleSoft, collaboration tools like SharePoint and SaaS services like Salesforce and Microsoft 365. | Storage Monitoring | Cloud storage is primarily supported. Limited support for on-prem storage, mainly via open source integrations. | Native support in New Relic is limited. Partners like BlueMedora offer storage monitoring plugins. | Monitoring of 25+ storage device types (cloud and on-prem) is supported out of the box in eG Enterprise. | Container Monitoring | Yes | Yes | Yes | Custom Metrics | Yes | Yes | Yes – can be added using SNMP, Log files, SQL queries, scripts, JMX, REST APIs, etc. |
| Monitoring Tool / Vendor | |
|
|
|---|---|---|---|
| Agent and Agentless Monitoring | Yes | Yes | Yes |
| SSL/Web Communication | Yes | Yes | Yes |
| Data Collection Frequency* | Varies from 10 seconds to 10 minutes depending on source | Real-time monitoring available for an additional cost | 5 minutes by default but the resolution can be reduced to 1 second |
| Historical Data Retention* | 15 months per host and 15 days for APM data | 8 days but can be expanded | 42 days which is expandable based on customer’s database setup |
| IT Service Desk Integrations | Integrates with all major service desks | Integrates with all major service desks | Integrates with all major service desks, automatically creates tickets based on alerts, closes tickets when alerts are closed |
| API for Data Extraction or Orchestration | Yes | Yes | Yes – REST API available |
| Monitoring Tool / Vendor | |
|
|
|---|---|---|---|
| AIOps Capabilities | Anomaly detection is included. Correlation mainly involves displaying related events in the UI and letting admins determine where the real problems are. This is a manual process. | Includes anomaly detection capabilities, alerts are grouped and correlated based on time and context, machine-learning is used to provide guidance on root-cause of problems. | Yes – a number of AIOps capabilities are supported. Thresholds are auto-learned, service maps are automatically discovered. Service maps are not used for display alone. A patented root-cause diagnosis technology analyses the service maps and alert information from each tier to automatically pinpoint the root-cause of problems. |
| Customizable Dashboards | Yes | Yes | Yes |
| Pre-built Dashboards | Yes | No | Yes – many dashboards specific to the needs of different domain experts is included. |
| Historical Reporting | To schedule reports, you need a 3rd party module – DataDog reporter. | Does not include an exclusive reporting tool. Integration with other tools can be used to generate reports. | The eG Enterprise Reporter module included in the eG manager provides extensive reporting capabilities. There are reports tailored to the needs of IT operations, executives, architects, etc. There are also domain specific reports – e.g., for the DBA, for the virtualization expert, etc. Reports can also be scheduled and delivered automatically. Finally, a report builder is available to obtain custom reports. |
| Monitoring Tool / Vendor | |
|
|
|---|---|---|---|
| Installation* | Installed using a simple one line command | Simple install, has separate infrastructure and APM agents | Single eG agent can monitor all applications and the server OS. Same agent is used for all applications that eG Enterprise supports. Integration with provisioning services/gold images is supported. |
| Auto-discovery of Components and Dependencies | Yes | Yes | Yes |
| Visualization of IT Environment with Topology Maps | Yes, service maps are supported | Yes, service maps are supported | Yes, provides visualization of different dependencies: application to application, application to VM, VM to physical machine, between layer of an infra/application tier. |
| Mobile Application | Yes | Yes | Yes – Available for iPhone and Android |
| Multi-tenancy Option for MSPs | Yes, but MSP does not operate the management server | Yes, but MSP does not operate the management server | Yes – MSPs can operate their control, white-label and brand their service offering |
| Monitoring and Reporting Users* | Yes – Unlimited user accounts | Yes – each additional user is paid, unlimited free users with read-only access | Yes – Unlimited users included in the license |
| Role-based Access Control | Yes | Yes | Yes |
| Monitoring Tool / Vendor | |
|
|
|---|---|---|---|
| Documentation | Extensive documentation and knowledgebase | Extensive documentation and knowledgebase | Extensive documentation and knowledgebase |
| Support | Knowledgebase, chat and email, with local technical phone support a paid extra | Knowledgebase, user forum, chat, email and phone support based on package | Knowledgebase, local technical support available via email and phone included |
| Monitoring Tool / Vendor | |
|
|
|---|---|---|---|
| Licensing Model* | Granular pricing, difficult to calculate, based on usage, can get expensive quickly. OS monitors are priced separately, log monitoring has a separate charge, APM is separate, etc. | Based on data consumption and number of users. Pricing can be unpredictable as a result. | Simple licensing based on number of operating systems (not VMs) with unlimited usage and additional users. One agent can be used to monitor any OS and all the applications running on it making licensing cost more predictable. |
| Free Trial Available* | Yes – 14 days | Yes – freemium option for 100GB of ingested data per month | Yes – 30 days |
If you’re looking for a monitoring tool with APM (business transaction monitoring, real user monitoring), infrastructure and network monitoring capabilities and you want to get quick results, eG Enterprise is the right tool for you. In addition, you don’t need much human resources for the implementation and maintenance. 
eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.
DataDog has extremely granular pricing which differs based on the type of service you are opting for.
You can start monitoring a single host from as little as $15/mo, which makes it very easy to get up and running without budget approvals.
However, as the deployment scales, the billing structure becomes increasingly complex. In online reviews of DataDog pricing, pay attention to feedback about DataDog’s billing methods.
New Relic offers a more simplified pricing option. Instead of trying to individually price each service, New Relic charges $0.25/GB of data that is ingested, i.e., sent to their servers. This makes it remarkably easy to get up and running with minimal budget approvals.
However, as the deployment scales it becomes harder to predict the monthly costs. In online reviews of New Relic’s pricing, pay attention to how people describe their New Relic billing experience.
Additionally, New Relic charges per user which could see thousands of dollars being added to your annual New Relic bill for a small number of users.
eG Enterprise keeps things simple with its licensing and pricing structure so that there are no surprises at the end of each month.
Customers choose eG Enterprise because it offers an
end-to-end IT monitoring solution that pinpoints the
root cause of digital experience
problems and prevents them from chasing the symptoms of the problem.
The ROI of eG Innovations exceeded our expectations. IT benefitted as a whole because help desk tickets weren’t created and time management was a lot better -- we weren’t spending hours trying to pinpoint issues, we could reallocate those resources to other, more important activities.
We struggled with performance issues in some applications and haven’t been able to identify the reason in our production environment. Only eG Enterprise pointed out the real failure with the help of its root cause analytics and out-of-the-box thresholds and monitoring templates.
eG Enterprise's unified performance monitoring approach helped clean up our monitoring mess. We use it almost exclusively now, and plan to continue expanding the scope to include all critical IT services and systems.
eG Enterprise is very easy to use and implement.
The experience for both administrators and customers is great
and it was easy to understand how to work with the system
and make the best use of it.
You can explain how eG works to your colleague in under 30 minutes. Its auto-thresholds save a lot of time. Isolating and pin-pointing the root cause of the problem in a single view within just a few clicks is super effective. You don't need consultants in-house to maintain the product like we had to with HP OpenView. Not only is this convenient but saves a lot of money as well. Also, eG Innovations' direct support is excellent.
eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.
By using eG Enterprise we have less chance for disruptions. We can monitor the server load and optimize usage of the servers. And we now spend less time on problem analysis. As far as I am concerned, eG Enterprise is highly recommended for every organization with a large-scale server environment where IT is business-critical.
The ability to view the entire IT infrastructure responsible
for our call center from one central console is the
single biggest benefit to us.
Considering application-to-application mappings, application-to-VM relationships, and application-to-network dependencies, eG Enterprise differentiates the root cause of a problem from its effects.
Unique among application monitoring tools, this unified monitoring capability helps administrators identify and resolve the exact cause of an application slowdown: Is it the application code, operating system, server hardware, database, network, virtualization, or storage?
eG Enterprise uses a tag-and-follow approach and automatically traces user access from web browsers or native mobile applications to the application servers, and pinpoints the server-side component responsible for slow business transactions.
eG Enterprise includes real user monitoring (RUM) to agentlessly monitor how users interact with websites and web applications in real time:
eG Enterprise's synthetic transaction monitoring capabilities complement RUM. Administrators can simulate and test user transactions 24x7, and detect issues before end-users encounter them.
The combination of both RUM and synthetic monitoring provides the complete set of metrics and KPIs required to monitor the digital experience of end-users as they interact with enterprise applications and services.
