Complete VMware Horizon Monitoring Solution

Specialized monitoring for VMware Horizon RDSH and VDI. Single console that monitors VMware Horizon end-to-end, every tier and every tier. Proactively detect VDI user experience issues by monitoring logon time, launch time, screen latency, etc. AIOps engine pinpoints the root-cause of VDI issues quickly.

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End-to-End Monitoring of VMware

Horizon RDSH and Virtual Desktops

  • Measure all aspects of VMware Horizon user experience including user logon, application launch, desktop access, and identify affected users
  • Automatically isolate the root cause of VDI slowness: is it in the virtual desktop, storage, network, hypervisor, etc.?
  • Leverage built-in machine learning for auto-baselining, and AIOps for right-sizing and capacity planning
  • Proactively test VDI user experience and baseline KPIs through synthetic simulation
Synthetic Monitoring of VMware Horizon Logons

Solve Your Top VMware Horizon Problems in Minutes

  • Find out why VDI logon is slow
  • Breakdown logon time to identify which step is causing slowness
  • Is it due to GPO? User profile? AD authentication? Logon script execution? Client-side delay?
  • Analyze historical patterns of logon slowness for actionable insight
  • Proactively monitor real user logons for the early signs of performance degradation before issues impact real users
  • Monitor application launch time
  • Automatically pinpoint the root cause: is it due to network, A CPU spike on the Connection Server, virtualization bottleneck?
  • Use built-in reports to understand application launch time patterns
  • Determine if there is an issue in the backend application itself that is affecting launch time for all users?
  • Analyze historical user trends and resource utilization patterns
  • Use built-in capacity planning reports to forecast how many more users can be added to each host
  • Get insights for VDI right-sizing and optimization
  • Be well-informed for planning capacity upgrades and infrastructure scaling

Intuitive VMware Horizon VDI Monitoring
Dashboards, Analytics and Reports

eG Enterprise for
VMware Horizon Monitoring

eG Enterprise is an end-to-end monitoring solution that provides inside and outside performance monitoring for virtual desktops powered by VMware Horizon. With eG Enterprise you can:

  • Monitor and optimize digital employee experience (DEX)
  • Get visibility into every layer and every tier of your IT infrastructure
  • Get to the root-cause of performance problems in one click
  • Go beyond VMware vROps with end-to-end visibility
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Flexible Licensing and Deployment

Simplify VMware Horizon workspace monitoring with eG Enterprise, a one-stop shop solution with actionable insight. Get the best VDI monitoring software at a very affordable price – monthly charge per user is less than the price of a daily cup of coffee.

  • On-premises and SaaS deployments
  • Agent-based and agentless monitoring
  • User-based and server-based licensing
  • Multi-tenant deployment ideal for service providers
  • Universal agent compatible with Horizon gold images
  • Supports VMware UEM, App Volumes, Instant Clone
  • Licenses fully interchangeable with Citrix to aid migrations
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eG Innovations delivers a robust, reliable and extremely valuable solution to deliver maximum uptime and user satisfaction. Pre-emptive alerting helps us to address performance issues immediately before they affect system and application availability.

Mike MontanoSenior Manager, Allscripts
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Get Diagnostics for Troubleshooting
Virtual Application and Desktop Performance

Go beyond VMware vROps with end-to-end visibility across heterogeneous infrastructures and comprehensive
operating system metrics from every VDI guest

  • Monitor CPU, memory, disk space, handles and network traffic for every VMware Horizon session
  • Monitor sessions and activity across PCoIP, Blast Extreme and RDP protocols
  • View the VMware Horizon Connection Broker events and identify errors, warnings and audit failures
  • Capture details of application crashes, hangs and errors
  • Measure roundtrip time (RTT), frame rate per second (FPS) and bandwidth metrics
  • Monitor vSphere / ESXi Hypervisor performance and resource usage, and right-size VMs
  • Track GPU utilization per user and per application

Key Metrics for Monitoring
VMware Horizon Performance

  • Desktop/Application Pools
    • Sessions by protocol (Blast Extreme, PCoIP, RDP)
    • Desktop status (error, ready, available, unknown, idle, etc.)
    • Desktop launch time
    • Application launch time
  • Horizon Virtual Desktop Sessions
    • User logon (user profile, Group Policy, script loading)
    • User experience (RTT, frame rate, bandwidth, etc.)
    • Session performance (memory, disk, network traffic, handles, etc.)
  • Horizon RDS Hosts
    • User logins and disconnects
    • Sessions (connected, idle, down, shadow, init, etc.)
    • Application processes
    • RDS resource utilization (disk, memory, CPU, GPU)
  • Horizon Connection Server
    • Status
    • License usage
    • Current and highest sessions
    • Database connectivity
    • Active Directory access
    • vCenter connectivity
    • Events
    • TCP port issues
  • All the Horizon Tiers
    • Connection Server
    • Identity Manager
    • Security Server
    • Composer
    • User Environment Manager
    • ThinApp assignment
    • App Volumes
    • Instant Clone
  • Supporting Infrastructure
    • Active Directory
    • vSphere Hypervisor
    • vCenter
    • Operating System
    • Server Hardware
    • Storage
    • Network
    • Cloud

Proactive Logon Monitoring using
VMware Horizon Logon Simulator

  • Simulate user logons and catch issues before real users are affected
  • Measure time taken for every step of the logon process from browser access, authentication, session establishment and enumeration to application launch
  • Detect which step of the logon process is causing slowness
  • Test application/desktop availability and logon performance 24x7
  • Establish baselines and compare user experience across locations

Synthetic Monitoring of VMware Horizon Logons
Get the FREE Horizon Logon Simulator

The Only Solution Providing
Inside and Outside Monitoring of Virtual Desktops

VMware Horizon Virtual Desktop Monitoring Tool

Go beyond VMware vROps with end-to-end monitoring of heterogeneous infrastructures and
visibility of OS metrics from every VDI guest.


End-to-End VMware Horizon Monitoring and
Automatic Root Cause Diagnosis

  • For each VDI pool, host and farm, get workload details including desktops that are connected, disconnected, idle, unknown, on maintenance, etc.
  • Track health metrics for Identity Manager, Security Server, EUM, Unified Access Gateway, etc. from a single pane of glass
  • Automatically correlate performance of Horizon infrastructure with the supporting tiers (network, storage, database, AD, etc.)
  • Automatically identify the root cause of problems and speed up troubleshooting

What is VMware Horizon?

VMware Horizon is a solution for delivering and managing virtualized or physical desktops and virtual application delivery to workers anywhere, anytime and on any device. It allows creating and brokering connections to Windows and Linux virtual desktops, Remote Desktop Services (RDS) applications, and desktops. It can also deliver Linux-hosted applications.


A Proud VMware Partner and Technology Provider

eG Innovations is a VMware Technology Alliance Partner and our flagship monitoring solution,
eG Enterprise is certified VMware Ready and Partner Ready for VMware Cloud on AWS.

Read Joint Solution Brief from VMware
and eG Innovations »

Frequently Asked Questions (FAQs)
about VMware Horizon Monitoring

VMware Horizon monitoring refers to tracking the health, usage and performance of the virtual application and virtual desktop service delivered using the VMware Horizon suite of solutions. Organizations use VMware Horizon to support employees, partners and remote workers accessing corporate applications and desktops. You need to use VMware Horizon monitoring tools to monitor the end-to-end environment because if this service is slow or not functioning, it will result in loss of productivity and ultimately, business revenue. Using VMware Horizon monitoring capabilities, IT admins can proactively know of problems that impact user productivity. VMware Horizon monitoring tools also provide insight into where performance bottlenecks and problems lie, so IT admins can quickly diagnose and fix issues with the VMware Horizon service.

VMware vRealize Operations (vROps) is the monitoring tool built into the VMware stack. vROps for Horizon has capabilities to monitor the different tiers included in a VMware Horizon deployment. For customers that need additional insight into the virtual desktops and user sessions, VMware licenses ControlUp.

vROps for Horizon does provide visibility into some aspects of a VMware Horizon deployment. But it lacks complete visibility into the virtual desktops and user sessions. To effectively monitor VMware Horizon deployments, customers need synthetic monitoring of user accesses from multiple locations. Synthetic monitoring is often complemented with monitoring of real user activity and sessions. At the same time, monitoring of every layer and every tier of a VMware Horizon deployment (vSphere servers, vCenter, AppVolumes, UAG, Connection servers, PODs, RDSH servers, virtual desktops, etc.) is required. Finally, IT admins also need pre-built dashboards and reports that answer most of the key questions they have. Third party tools like eG Enterprise offer all of these capabilities from a single pane of glass and are easier to install and license than vROps. For a detailed analysis of how eG Enterprise value-adds to vROps, see here.

There are thousands of metrics to track in a VMware Horizon environment – so, it is difficult to enumerate every one of them. The most important ones relate to user experience, because after all the success of any VDI deployment is related to how good the user experience is. The most important user experience metrics include logon times (and their breakdown into different stages), network throughput and latency (especially if your employees are working from home), user input delay, and network quality (as measured by packet losses).

Typically, monitoring of a VMware Horizon deployment is based on a combination of agent and agentless monitoring. Monitoring of network devices (routers, F5 load balancers, UAGs, etc.), virtualization platforms (vSphere servers, vCenters), storage devices, AppVolume managers, etc. is agentless. Agents are required on the Connection Broker and the RDSH servers. In the case of VDI, a thin agent (VM agent) is required when using third-party monitoring tools like eG Enterprise.

The best VMware Horizon monitoring tool depends on your requirements. If you want to rely on the VDI vendor, you can use vROps for Horizon, but you may need to add-on third party tools to provide session visibility. If you prefer to use a single console for all your monitoring needs, and need a monitoring tool that is simple to deploy, operate and license, you can look at a monitoring tool like
eG Enterprise.


Try eG Enterprise for
free today

  • Works on cloud environments, hybrid-cloud setups and on-premises deployments
  • Deploy eG Enterprise using our SaaS platform or on-premises
  • Suitable for monitoring applications, digital workspaces and IT infrastructures
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